Mark M. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Currently employed as an Administrative Assistant for the Legal Aid Society, the oldest and largest non-profit legal aid provider in the United States; answer and respond to telephone calls and emails; open, sort, and distribute mail to attorneys and staff members.Develop and maintain the office’s filing system; draft and type correspondence as necessary; complete data entry, database management, and document scanning and filing tasks for civil and criminal cases on behalf of attorneys.Prepare attendance, vacation, and other reports; translate relevant legal case documents and reports from English to Spanish and vice versa.Schedule case appointments and assist in the preparation of calendar year/fiscal year reports and spreadsheets using Microsoft Excel; work with CDP county offices and outside agencies to process invoices, interpretation vouchers, activity logs, and language forms.Organize and maintain office supplies; input cases and resolve discrepancies in Law Manager; deliver and pick up case documents from local courts in-person; complete other ad-hoc duties as assigned.

New York, Ny, Us

Worked as a Front Office Coordinator at the Rockefeller Center/Fifth Avenue headquarters of the American real estate investment company Tishman Speyer. Served as a bilingual receptionist, greeted all incoming clients and visitors in English and Spanish, and inspected identification as needed; kept the main reception desk and guest seating area tidy; watered office plants; answered and re-directed phone calls and took messages.Checked and updated the office calendar daily using Microsoft Outlook; scheduled and confirmed appointments and interviews; registered guests for upcoming visits using Soloinsight Cloudgate, the firm's visitor management system.Placed orders for office supplies and food and beverage; interfaced with vendors and received incoming deliveries; stocked and maintained the in-office kitchen, pantry, and refrigerator; replenished items daily and ran the dishwasher.Liaised with Rockefeller Center and Rainbow Room management, IT, Mail Delivery, Security, and Workplace Services staff to resolve office-related issues and fulfill operational needs; signed for packages and completed various filing, organization, and labeling tasks as necessary.Managed conference room reservations; helped plan special events, birthday celebrations, and team outings; created flyers and memos detailing new hire information and company updates for office staff.Assisted the Human Resources/HCM department with essential functions across Tishman Speyer and the Rainbow Room, e.g. walking candidates to meet with managers, employee recognition initiatives, the onboarding of new hires, note-taking during confidential case discussions and investigation procedures, printing resumes, scanning documents, and event planning.Prepared and labeled outgoing letters; provided translation services and translated documents as necessary; fulfilled ad-hoc tasks.

Greenford, Greater London, Gb

Worked as a Sales Assistant for the high-end folding bicycle manufacturer and retailer Brompton. Acted as an official Brand Ambassador for all customers visiting the company's Dumbo Micro Junction storefront in Brooklyn, New York, ensuring high levels of customer satisfaction. Contributed to store performance and KPIs by answering questions, selling Brompton products, upselling and making product recommendations, offering demonstrations, facilitating test rides, and effectively communicating the value and utility of Bromptons to potential buyers. Fulfilled a high level of housekeeping by changing displays of shop stock, receiving deliveries and shipments, and conducting stock checks and takes. Handled cash and credit/debit cards, processed long-term financing options, and conducted transactions using Lightspeed POS.

Rome, It

Served as a paid docent and Brand Ambassador for Bulgari during the New York presentation of its Serpenti: 75 Years of Infinite Tales exhibition. Facilitated a seamless client experience — warmly greeted entrants upon their arrival, gave guided tours, and answered questions. Captured the contact info of all visitors. Worked with event staff, celebrities, brand VIPs, and corporate partners and affiliates to plan and actualize private events.Generated sales leads, helped facilitate high jewelry purchases, and increased brand revenue and visibility alongside onsite Client Advisors by providing in-depth demonstrations of Bulgari's high jewelry pieces, and interpreting the history of its Serpenti collection and related advertising for guests, corporate executives, and private event attendees.

Milano, Lombardia, It

Worked as a seasonal Sales Support Associate for Jil Sander and assisted with front and back of house duties at its namesake storefront. Provided exceptional customer service to all incoming customers, ensuring a positive experience. Received and categorized new seasonal collection shipments and organized the product stockroom. Maintained visual merchandising standards for the showroom sales floor according to brand protocol. Retrieved items from the stockroom to support Sales Associates in finalizing sales.

New York, Ny, Us

Served as an Office Assistant for the Office of the Dean of New York University's College of Arts & Science. Provided administrative and event coordination assistance and served as the primary point of contact for the office. Screened and redirected phone calls, recorded messages, and responded to general inquiries. Greeted and assisted incoming guests and directed them to the appropriate personnel. Drafted and edited correspondence on behalf of the Dean and assisted EAs with calendar management using Google Calendar.Maintained the front office and conference rooms. Managed office inventory and equipment. Ordered and delivered lunches, and ensured pantries were stocked daily. Supported the Director of Special Events in planning and actualizing special event timelines. Researched locations for private events, and contacted caterers, venues, and restaurants to book services and make reservations. Created and managed event budgets using Microsoft Excel and submitted expenses for approval.

Worked as a Customer Care Intern for a now-defunct fintech startup named Frank focused on helping students maximize their financial aid for college.Provided high-quality, multichannel technical support and customer service to users across the United States and internationally using Zendesk and Qualtrics; advised students and their families on how to effectively use the company's proprietary digital platform.Answered and cleared 300+ inbound Zendesk tickets and inquiries on a daily basis (phone, chat, text, email); managed and organized a Qualtrics database with over 21.7K individual entries.Executed data retrieval, quality control, and customer assistance tasks in compliance with company policies and guidelines.

Madrid, Madrid, Es

Interned for the office of a nonprofit arts organization based in Madrid, Spain, and provided administrative and translative support ahead of its namesake, biennial interactive art festival. Served as the primary point of contact for the office, and received guests and artists. Managed the IN-SONORA event calendar and the organization's social media presence across all of its platforms and accounts (Instagram, X, Youtube). Wrote captions and published social media posts in English and Spanish. Created promotional and recap videos using Adobe Creative Suite. Drafted and translated open call information, website content, and press releases from Spanish to English to generate the interest and participation of international artists and the Spanish general public. Wrote artist and project bios for the IN-SONORA website.Finalized budgets and tracked the distribution of INJUVE (Madrid's Instituto de la Juventud) support grants for artists. Contacted and met with representatives from public and private institutions such as the Ayuntamiento de Madrid (Madrid City Council), the Goethe-Institut, and the Swiss Embassy in Madrid to discuss further opportunities for funding and collaboration.

New York, Ny, Us

Worked as a Sales Support Associate at the Rag & Bone location in SoHo and assisted a mid-sized team of boutique sales associates in driving and closing sales. Greeted and provided excellent customer service to all customers. Opened and closed the store daily. Maintained in-house visual merchandising standards and organized and replenished the sales floor. Completed local and international phone orders and stock checks.Conducted transactions as a cashier on occasion. Supported corporate staff in actualizing in-house training events along with managers and employees from neighboring New York City locations.

New York, Us

Interned for a strategic communications and public relations firm supporting retail luxury goods and jewelry clients. Fulfilled photoshoot requests from leading fashion publications (e.g. Vogue, Harper's Bazaar, etc.) by packaging, transporting, and retrieving high-end garment and jewelry samples.Organized and managed the in-office showroom. Drafted and archived proprietary sample loan documents. Made weekly press reports for staff and clients by sourcing and scanning photos, text, and mixed media from websites and magazines that featured or mentioned products and goods made by clients.Received inbound and trafficked outbound samples via messengers. Managed and edited press lists using Microsoft Excel. Contacted VIPs and industry journalists to secure media coverage and help actualize press days and high-profile events.

New York, Ny, Us

Interned for New York University's Student Health Department through its Livewell NYU initiative.Assisted in providing interactive, engaging health information and resources to students by updating the Livewell NYU website and social media pages with relevant tips for a healthy lifestyle. Informed students of upcoming events considered to be of interest to the NYU student community. Operated a Livewell NYU photo booth at all open events held by student organizations. Edited videos for the Livewell NYU Youtube channel using Adobe Creative Suite.

New York, Ny, Us

Herzogenaurach, Bavaria, De

Seattle, Wa, Us

Christ Church, West Indies, Bb

Montreal, Quebec, Ca

Master Of Arts - Ma, International Relations And Affairs

Bachelor Of Arts - Ba, Global Liberal Studies, Concentration: Critical Creative Production

Advanced Regents Diploma With Honors

Reach Program