Mark Francis Email & Phone Number

Canada

Toronto, Ontario, Canada

• Provide personalized service while being a Trusted Advisor with respect to insuranceMarkham, ON
• Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs
• Promoting client loyalty through attention to detail and relationship building during policy renewals and updates
• Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines
• Promoting features and benefits as part of ongoing portfolio reviews

Toronto, Ontario, Canada

• Connect and build relationships with customers by resolving queries and providing solutions to their requests
• Provide solutions to customers by possessing the right judgement skills and maximizing the sales of Rogers products
• Take accountability to solve issues from beginning to end.
• Meet established productivity objectives.
• Implement feedback received for the development of personal and professional skills
• Keep track and complete transactions on time

Jebal Ali FZE, Dubai

• Executed secretarial and administrative support to senior management (CEO, CFO & COO)
• Monitored and tracked the monthly financial statements – invoicing, payments and collections
• Assisted with maintaining Rewards/Air Miles accounts and making travel arrangements for the Directors of the company
• Prepared Purchase Orders and follow-up on shipments
• Performed basic system maintenance and perform weekly server backup
• Co-ordinated management meetings/events, both internal & external

United Arab Emirates

• Managed a team of five to consistently achieve sales targets through effective planning and budgeting
• Excelled in providing support to the Sales Manager in leading, directing and motivating the sales team to achieve corporate sales objectives
• Planned and coordinated activities of the Sales Representative team
• Cultivated and maintained excellent customer relationships to resolve complaints and escalations of issues
• Organized product promotions successfully using my expertise in this area

Chennai, India

• Serviced Citibank clients in the UK for payment of credit cards
• Provided strategic analysis to identify the reasons of non-payment for facilitating decisions on service call i.e. filing missing payments, reversal of late charges, setting up direct debits and/or negotiate a.
• Maintained clients’ records and its confidentiality
• Processed credit card collections by debit card through ‘speed pay’ scheme of Western Union
• Strengthened client retention and loyalty by providing services to high profile customers
• Engaged in filing with debt management organizations and play an advisory role on securing the account with CITI

Chennai, India

• Communicated with prospective clients over the phone in the UK to further promote sales in respect of insulation products
• Maintained records of client’s details highlighting specific needs and created leads for in-house sales team

Master Of Business Administration (Mba), Human Resource Management

Bachelor Of Business Administration (B.B.A.), Business Administration