Mark Hamilton

Mark Hamilton Email and Phone Number

IT Specialist at City of Mississauga @ City of Mississauga
mississauga, ontario, canada
Mark Hamilton's Location
Kitchener, Ontario, Canada, Canada
Mark Hamilton's Contact Details

Mark Hamilton work email

Mark Hamilton personal email

n/a

Mark Hamilton phone numbers

About Mark Hamilton

Hi, my name is Mark Hamilton and I am an IT Professional residing in the southern Ontario area. My professional experience includes working in IT support for the University of Guelph as well as working extensively in several IT sections at the City of Mississauga. My positions at the City of Mississauga include working in IT as a Co-op student for the Transportation and Works Department, working at Help Desk for Corporate services, working as an IT Technician for T&W IT, and working as an IT Specialist. Ever since I got involved in the technology field at a young age I have enjoyed every minute of it. My goals are to continue to progress and advance my IT skills and knowledge. If you have any questions at all do not hesitate to ask me! Thanks!Specialties: Windows (9x,2000,XP,7,8.1) Active Directory, Deployments, File Permissions, On-call /after- hours support, Printers, UNIX-like OS's (BASH, C Shell, Korn) TCP/IP , Wireless, Networking, Microsoft System Center Service Manager Console, MS Office Applications , Virtualization (VMware, Microsoft Virtual PC, Oracle VirtualBox ), Microsoft Application Virtualization (Testing/ App deployments), Transit Specific Applications including; TDMS , Synchro V6/7, Emme V3/4, Faster Mechanics Workstation, Dimonoff Streetlight Application, Bentley Microstation (J,2004,SS3,Enterprise), Summit Evolution, Chameleon, Neo Park Client (on/off street), Sampson, Autoturn, Transit Master (IBus), Hastus, ID Works, Amanda.

Mark Hamilton's Current Company Details
City of Mississauga

City Of Mississauga

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IT Specialist at City of Mississauga
mississauga, ontario, canada
Website:
mississauga.ca
Employees:
3060
Mark Hamilton Work Experience Details
  • City Of Mississauga
    It Specialist
    City Of Mississauga Feb 2018 - Present
    • I provide extensive second level support to an enterprise environment• I work with / have built a variety of specialized server / system types • I perform extensive technical research for projects and incidents• I work extensively with business units to ensure requirements are being met• I complete incidents and Work Requests within the agreed upon Service Level Agreement• I co-ordinate, organize, manage and lead highly technical projects • I develop extensive technical and user related documentation • I communicate politely, efficiently and effectively to colleagues, vendors and others
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  • City Of Mississauga
    It Technician
    City Of Mississauga Oct 2017 - Jan 2018
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  • City Of Mississauga
    It Project Lead
    City Of Mississauga Oct 2016 - Sep 2017
    • Successfully implemented enterprise grade cloud capable printing solutions at the City of Mississauga• The solutions implemented saved over 300,000 pages of paper over the period of one year as well as implementing mobile and secure cloud printing / extended scanning capabilities• Co-ordinated a team of IT Specialists• Communicated enterprise wide to business unit PMRs• Scheduled upgrades / meetings and events • Distributed / developed documentation • held presentations / demonstrations • Worked extensively with vendors • Worked extensively with business units to ensure needs were being met
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  • City Of Mississauga
    It Technician
    City Of Mississauga Apr 2016 - Sep 2016
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  • City Of Mississauga
    It Specialist
    City Of Mississauga Oct 2015 - Apr 2016
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  • City Of Mississauga
    It Technician
    City Of Mississauga Mar 2015 - Oct 2015
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  • City Of Mississauga
    It Specialist
    City Of Mississauga Apr 2014 - Feb 2015
    • Provided extensive second level support to an enterprise environment• Provided on-call / after hours / emergency (24/7) IT support for the Transportation and Works Department.•Project work including implementing the City of Mississauga's first Remote Application (RDS) system; this project allowed streamlined integration between multiple versions of specialized transit applications and also implemented multiple operating systems compatibility• Specialized support including working with packagers and developers to ensure integration between various operating systems and platforms.•Server / User management (Print Server, Active Directory, Exchange, Hyper-V, Remote Desktop Services Etc.)• Solved hundreds of Service calls, incidents and problems.• Provided additional content for our internal Wiki, increasing resolution rates and communication within IT. • Delegated to internal and external contacts for an increased incident resolution rate. • Trained colleagues and students
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  • City Of Mississauga
    It Technician
    City Of Mississauga Jan 2014 - Apr 2014
    Corporate Services
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  • City Of Mississauga
    It Specialist
    City Of Mississauga Jan 2013 - Dec 2013
    • Provided extensive second level support to a complex enterprise environment.• Provided on-call / after hours / emergency (24/7) IT support for the Transportation and Works Department.• Deployed / upgraded over 400 PC's, notebooks and tablets to Windows 7.• Worked with internal and external contacts extensively regarding software package migration to Windows 7.• Worked with Microsoft Application Virtualization regarding testing and deployment environments. • Actively solved hundred's of IT incidents in a fashion that is efficient, effective and professional.• Trained co-workers and co-op students.• Provided updated and improved knowledge base material for our Internal Wiki. • Delegated to internal and external contacts for an increased incident resolution rate. • Provided expertise and insight regarding project work for increasing the call resolution rates on the first level of support.
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  • City Of Mississauga
    Information Technology Technician
    City Of Mississauga Aug 2011 - Jan 2013
    • Provided extensive second level support to a complex enterprise environment. • Actively solved technical issues from clients in a fashion that is efficient and effective, as well as following guidelines outlined by management and other internal IT groups. • Working with the internal Wiki IT solutions database to provide new solutions to existing issues as well as improving on existing solutions. • Deploying replacement PC's and notebooks to clients in the Transportation and Works Department. • Training Co-op students as well as providing improved technology solutions to colleagues.• Delegating to other IT divisions and groups for increased productivity and resolution.
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  • City Of Mississauga
    It Helpdesk Technician
    City Of Mississauga Jan 2010 - Dec 2010
    • Provided first level technical support in an enterprise environment.•Troubleshooted a large variety of technical issues regarding software, hardware, networking equipment, peripherals, as well as Blackberry and other brands of mobile devices. • Answered calls and responded to thousands of clients technical issues. • Delegated to second and third level technical support as well as other I.T groups and divisions.
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  • City Of Mississauga
    Information Technology - Co-Op (Technician)
    City Of Mississauga Jun 2009 - Jan 2010
    • Provided second level technical support in an enterprise environment.• Diagnosis and troubleshooting of many different IT issues including applications, hardware, networking, wireless and security. • Heavily assisted in the PC replacement project by replacing over 100 PC’s.•Worked with Inventory and IT asset management.• Helped develop better solutions to existing issues and documents procedures in the internal IT Wiki database.• Answered and solved over 230 help desk calls from clients.
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  • University Of Guelph
    Network Support Technician
    University Of Guelph Sep 2005 - Feb 2006
    • Worked with Novell NetWare and helped to manage, create, remove and delegate user accounts.• Backed up / restored and re-imaged PC’s and servers. • Performed hardware upgrades / replacements
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Mark Hamilton Skills

Troubleshooting Technical Support Networking Windows 7 Security Help Desk Support Information Technology Windows Server Blackberry Network Administration Wireless Networking Virtualization Windows Xp Active Directory Government Hardware Vmware System Administration Project Planning Databases Operating Systems Computer Repair Laptops Tcp/ip It Management Sharepoint Printers Servers Project Management Wireless Windows Unix Mac Gnome It Operations Microsoft Certified Professional Os X Network Design Software Documentation Itil Computer Hardware Software Customer Support

Mark Hamilton Education Details

Frequently Asked Questions about Mark Hamilton

What company does Mark Hamilton work for?

Mark Hamilton works for City Of Mississauga

What is Mark Hamilton's role at the current company?

Mark Hamilton's current role is IT Specialist at City of Mississauga.

What is Mark Hamilton's email address?

Mark Hamilton's email address is ma****@****auga.ca

What is Mark Hamilton's direct phone number?

Mark Hamilton's direct phone number is +190561*****

What schools did Mark Hamilton attend?

Mark Hamilton attended Mohawk College.

What skills is Mark Hamilton known for?

Mark Hamilton has skills like Troubleshooting, Technical Support, Networking, Windows 7, Security, Help Desk Support, Information Technology, Windows Server, Blackberry, Network Administration, Wireless Networking, Virtualization.

Who are Mark Hamilton's colleagues?

Mark Hamilton's colleagues are Stephanie Myhal, Tom Wenzel, Reese Maclean, Lavinia Banica, Shiraz Nasser, Dave Maceachern, Domenic Galati.

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