Chief Executive Officer
Current
Dec 2024 - Present
AeroLeads people directory · profile
Mark Johnson Email & Phone Number
CEO | President | COO | Operations Lead
at
Orion First
2 work emails found
@concordservicing.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CEO | President | COO | Operations Lead
Location
Scottsdale, Arizona, United States
Who is Mark Johnson? Overview
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Quick answer
Mark Johnson is listed as CEO | President | COO | Operations Lead at Orion First, based in Scottsdale, Arizona, United States. AeroLeads shows a work email signal at concordservicing.com and a matched LinkedIn profile for Mark Johnson.
Mark Johnson previously worked as Chief Executive Officer at Orion First and Consultant, Coach, and Business Solutions Advisor at Emjay Advisors, A Trusted Advisor Affiliate. Mark Johnson holds Juris Doctorate from University Of Nebraska College Of Law.
Company email context
Email format at Orion First
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{first_initial}{last}@concordservicing.com
89% confidence
AeroLeads found 2 current-domain work email signals for Mark Johnson. Compare company email patterns before reaching out.
Profile bio
About Mark Johnson
Consistently successful in scaling operations, delivering cost savings, positively transforming cultures, and growing earnings. Known for effectively executing solutions to operational challenges to drive business growth and gains in quality & efficiency. Passionate about providing excellent customer service, high associate morale, & strong financial performance. Skillful at analyzing & leveraging data to strengthen performance while achieving targeted objectives within budget constraints. Have an exceptional record of leading multi-site, cross-functional teams and creating environments that promote continuous improvement to result in:• Sales & Revenue Growth: collaborated to improve client retention at Concord to over 100% and to grow revenues, which previously were declining, more than 10% in year one and each year thereafter by setting and executing sales & service strategies that leveraged business strengths in historic markets to gain new clients in related markets.• Strong Client Relationships: collaborated to improve Wyndham Hospitality Division Net Promotor Scores over 20 points within two years of taking the Chief Hospitality Officer role by setting, measuring, and reporting customer-centric performance targets.• High-Performing Engaged Teams that Grow Earnings: collaborated to achieve a company-leading grand mean employee engagement score of 4.15 (out of 5) with a 93% participation rate from 7500+ Wyndham Hospitality Division employees, while growing Division EBITDA from $127M to $196M, by developing coordinated & aligned teams and holding them accountable.• Operational Efficiency and Margin Growth: o Slashed costs at Wyndham Consumer Finance by collaborating to integrate operations and lead process improvements that reduced headcount over 33% across three years and strengthened the $4Billion loan portfolio for each of ten successive years (as measured by consumer credit quality, equity contributions, and currency). o Drove automation resulting in a 10% increase in agent-free bookings at Wyndham Destinations by collaborating with other key leaders to execute a multi-year 9-figure re-tooling of the inventory and reservation system. o Simplified the structure and improved the financial performance of Keystone more than 100% by leveraging strengths of existing staff and executing outsourcing opportunities. o Collaborated to improve EBITDA margins each year at Concord, which grew from 16% in 2018 to 31% in 2022, by implementing metrics and driving top-down driven bottom-up led process improvements and technical enhancements.
Listed skills include Leadership, Public Speaking, Financial Services, Customer Relationship Management, and 1 others.
Current workplace
Mark Johnson's current company
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7 roles · 27 years
Mark Johnson work experience
A career timeline built from the work history available for this profile.
Consultant, Coach, And Business Solutions Advisor
Emjay Advisors, A Trusted Advisor Affiliate
Consulted with local businesses and their leaders to help them develop, grow, and flourish.
Aug 2023 - Nov 2024
Ceo, Consultant
Strategically guided a team of professionals while overseeing finances, strategic planning, and growth initiatives. Facilitated a successful turnaround through restructuring and process improvements, improving profits and cash flows by more than 100% (Q2 2023 compared to Q2 2022) and decreasing semi-annual voluntary turnover from more than 50% to less.
Nov 2022 - Jul 2023
Chief Executive Officer
Led the company in servicing more than two million consumer obligations, collaborating with ownership and the executive team to develop strategies and operations to drive continual improvement in client satisfaction, associate engagement, and profit. Improved client retention to more than 100% and grew revenues by more than 10% each year for four.
2019 - Jul 2022
Chief Hospitality Officer | Evp
Advanced to this role as the C-suite leader for the Hospitality Division with financial and operational accountability for more than 200 resorts, three reservation centers, 125+ homeowner associations, site-level renovations of $1M+ per year, and a rental business with revenues exceeding $100M annually. Built and maintained exceptional relationships across.
2015 - 2018
~3 yrs
President
Recruited out of GE Capital to lead the $4B captive finance company originating and servicing $1B of consumer loans annually in support of parent-company sales. Held financial and operational accountability for the company’s performance, portfolio, associates, and customers, including underwriting, customer service, collections, treasury management, FP&A.
2004 - 2014
~10 yrs
V.P. Global Operations And V.P. Associate General Counsel
- Leader of the receivable servicing and related client & investor interface for a $6 Billion loan and lease portfolio comprised of approximately 12,000 commercial accounts, for the division of GE Capital that.
- Hand-picked to lead the financial services organization after serving as its counsel for just over two years.
- Substantially increased company EBITDA by leading the operations-related due diligence and integration for charge generation, cash posting, customer service, and reporting functions on 5 acquisitions totaling more than.
- Named to GE’s President’s Club in recognition of outstanding achievement.
1999 - 2004
~5 yrs
5 education records
Mark Johnson education
Juris Doctorate
University Of Nebraska College Of Law
Business/Commerce, General
University Of Nebraska At Kearney
Education record
The Wharton School
Education record
Crotonville Alumni
Education record
Columbia University
FAQ
Frequently asked questions about Mark Johnson
Quick answers generated from the profile data available on this page.
What company does Mark Johnson work for?
Mark Johnson works for Orion First.
What is Mark Johnson's role at Orion First?
Mark Johnson is listed as CEO | President | COO | Operations Lead at Orion First.
What is Mark Johnson's email address?
AeroLeads has found 2 work email signals at @concordservicing.com for Mark Johnson at Orion First.
Where is Mark Johnson based?
Mark Johnson is based in Scottsdale, Arizona, United States while working with Orion First.
What companies has Mark Johnson worked for?
Mark Johnson has worked for Orion First, Emjay Advisors, A Trusted Advisor Affiliate, Keystone Law Firm, Concord Servicing Corporation, and Wyndham Destinations.
How can I contact Mark Johnson?
You can use AeroLeads to view verified contact signals for Mark Johnson at Orion First, including work email, phone, and LinkedIn data when available.
What schools did Mark Johnson attend?
Mark Johnson holds Juris Doctorate from University Of Nebraska College Of Law.
What skills is Mark Johnson known for?
Mark Johnson is listed with skills including Leadership, Public Speaking, Financial Services, Customer Relationship Management, and Law.
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