Consistently successful in scaling operations, delivering cost savings, positively transforming cultures, and growing earnings. Known for effectively executing solutions to operational challenges to drive business growth and gains in quality & efficiency. Passionate about providing excellent customer service, high associate morale, & strong financial performance. Skillful at analyzing & leveraging data to strengthen performance while achieving targeted objectives within budget constraints. Have an exceptional record of leading multi-site, cross-functional teams and creating environments that promote continuous improvement to result in:• Sales & Revenue Growth: collaborated to improve client retention at Concord to over 100% and to grow revenues, which previously were declining, more than 10% in year one and each year thereafter by setting and executing sales & service strategies that leveraged business strengths in historic markets to gain new clients in related markets.• Strong Client Relationships: collaborated to improve Wyndham Hospitality Division Net Promotor Scores over 20 points within two years of taking the Chief Hospitality Officer role by setting, measuring, and reporting customer-centric performance targets.• High-Performing Engaged Teams that Grow Earnings: collaborated to achieve a company-leading grand mean employee engagement score of 4.15 (out of 5) with a 93% participation rate from 7500+ Wyndham Hospitality Division employees, while growing Division EBITDA from $127M to $196M, by developing coordinated & aligned teams and holding them accountable.• Operational Efficiency and Margin Growth: o Slashed costs at Wyndham Consumer Finance by collaborating to integrate operations and lead process improvements that reduced headcount over 33% across three years and strengthened the $4Billion loan portfolio for each of ten successive years (as measured by consumer credit quality, equity contributions, and currency). o Drove automation resulting in a 10% increase in agent-free bookings at Wyndham Destinations by collaborating with other key leaders to execute a multi-year 9-figure re-tooling of the inventory and reservation system. o Simplified the structure and improved the financial performance of Keystone more than 100% by leveraging strengths of existing staff and executing outsourcing opportunities. o Collaborated to improve EBITDA margins each year at Concord, which grew from 16% in 2018 to 31% in 2022, by implementing metrics and driving top-down driven bottom-up led process improvements and technical enhancements.