Mark Jones Email & Phone Number

Oakland, Ca, Us

- FY25H1 - 111%

Oakland, Ca, Us

- FY24#1 EMEA#2 GloballyPresidents Club - FY24- FY23Top Earners Award - FY23Q1 Revenue Payloads Officer Award- FY22Responsible for building out LaunchDarkly's first Commercial team in EMEA.

Oakland, Ca, Us

- FY22 - 187%#1 EMEA

Dublin 1, Dublin, Ie

New York, Ny, Us

Datadog is the essential monitoring platform for infrastructure and cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. This helps DevOps teams avoid downtime, resolve performance issues, resulting in a better customer experience! I work on new business accounts within the UK and Irish market with up to 5,000 employees.

Austin, Texas, Us

➢ Responsible for selling multi-product solutions to small-to-medium sized employers (SMB) in the UK & Ireland➢Managing the full sales cycle from prospect to close➢Engaging with senior stakeholders in accounts via phone and email at each point of the sales cycle to ensure deals are brought to a close➢Using professional networking and social media to target key decision-makers on accounts➢Execution of live product demonstrations over the phone & via webinar to C level management➢Creating tailored presentations specific to each client➢Working with our customer success team to ensure maximum client satisfaction

St Johns Road West, Dublin 8, Ie

➢ Responsible for leading, developing and performance managing a sales team of 14.➢ Delivery of sales SLA and KPI’s.➢ Motivating team to ensure best performance, through the delegation of responsibilities amongst team members, team incentives and through the use of team building sessions.➢ Responsible for implementing new actions to drive team performance.➢ Working closely with WFM to ensure team productivity and time management➢ Conducting one to one reviews and performance meetings daily and weekly ➢ Arranging weekly team meetings, focusing on KPI’s & achievements ➢ Daily training and guidance to my deputy team leader

St Johns Road West, Dublin 8, Ie

➢ Responsible for managing, developing, and engaging 16 team members to ensure that KPI’s and SLA’s are achieved.➢ Motivating team to ensure best performance, through the delegation of responsibilities amongst team members, team incentives and through the use of team building sessions.➢ Responsibilities include sales & retention process mapping (escalations, resources); retention reports and analysis of retention performance on a daily basis.➢ Responsible for developing new and improved strategies to ensure ultimate customer focus and satisfaction across fixed retention.➢ Conducting both internal and external interviews for various positions.➢ Ensuring the team help build and strengthen customer relationships➢ Conducting one to one reviews and performance meetings daily and weekly ➢ Arranging weekly team meetings, focusing on KPI’s & achievements ➢ Daily training and guidance to my deputy team leader.

St Johns Road West, Dublin 8, Ie

➢ Daily, weekly and quarterly achievement of sales targets➢ Cold calling new, existing and Winback customers ➢ Cross selling (up selling) of complete product range and services (broadband, cordless phones, software etc) ➢ Worked to KPI’s making 80 contacts / 60 pitches / approx 9 pitches per hour ➢ Conversion rate expected 20% on broadband, phone and software differed and 8% conversion on Winback ➢ Hand chosen to work in Eircom’s customer retention department➢ Telesales agent of the quarter 2011 out of a floor of 130 agents➢ Progressed to Deputy Team Leader where I mentored and side by side trained new recruits and under performers