• Strategically lead and champion the implementation of significant IT and Network change activities, managing the successful delivery of organizational transformation programmes, typically to tight timescales, with challenging cost reduction targets while improving quality and Customer Experience.• Challenged senior executive leaders to ensure that the right organization and IT, process and resource capabilities are in place to deliver results in the immediate and long term (2 -5years) while keeping a keen eye on the longer term 5–10-time horizon.• Created and delivered strategies to keep the IT estate, major change programmes and operating models current, adaptable and agile to business demand. Including in last 24 months migrating operational services to an AI and Zero Ops capability.• Deep focus in operational, service and technical problem areas at extremely short notice, and swiftly put into place implementation plans to resolve.• Pull together disparate expert opinions to build rapid and meaningful analysis of data sources to drive remedial action.• Resolved conflicts and negotiated mutually beneficial agreements between parties across BT Technology and BT Digital.• Developed various assurance programs to ensure transformation activities delivered against agreed KPIs and financial targets and goals.• Exceeded goals through effective task prioritization and great work ethic. Cost reductions across Dynamic Infrastructure and Operational Excellence delivered in excess of 20% year on year.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Report into VP Procurement, manage a team of 9, senior and mid-level procurement professionals covering BT’s third party global and UK OEM spend (£550M 15/16, £500M 16/17). Responsible for key supplier relationships with global, regional and UK distributors. • Set global strategy for distribution horizontal, and collaboration with global category teams to optimise OEM third party via direct and distributor procurement route. • Negotiation of global contracts covering third party OEM spend (all regions) through distribution. Contract size range from £90M p.a. to £15M with top 10 distributors.• 2015/16 Line of Business savings £9.3M on spend of £430M (B&PS post Albion). Category savings via distribution channel £12.3M.• Implemented category and cost transformation programme for global distributor base and implementing new OEM optimisation programme with BT Group Transformation team. Addressing £570M of spend with top 50 OEMs across 6 lead categories (direct and distribution spend) • Working directly with CFO/FD/CEO/MD of the B&PS market facing units to agree targets, strategies and activities for every pound of third party spend.• Implementation of intervention programmes with sales and operational teams to drive additional savings opportunities within the pre and sales bid, order channel and requisition stages

Managing a team of procurement professionals that own BT Group Functions/Procurement Categories including: Management Consultancy, Professional Services, Advisory and Audit, Financial, Billing and Payments. Key stakeholders at CXO level across finance and operations.

My role is to operate as a major transformational project director/senior contributor/negotiator to ensure the provision of world class procurement services that deliver competitive advantage to the BT Group globally. Typically I lead Procurement activities on the most significant and complex deals across BT lines of business, managing a virtual team where appropriate. Key Responsibilities- To lead on large, complex procurement deals and negotiations (including ITTs, Global Master Service Agreement Contracts, Development Framework Agreements and In-Life Operational contract performance management) with the internal business stakeholders and external global suppliers. Interfacing with the most senior levels (CXO) of internal and external clients to develop requirements and ensure best value solution.- To lead in the development of procurement strategies for specific Strategic Supplier Partners, through a detailed knowledge of internal business partner requirements and BT's overall strategic plans which drive the "One-BT" agenda.- To own and manage contracts with BT's Strategic Supplier Partners ensuring complete visibility and leverage, and to support all “buy from” engagements / negotiations with the supplier.- To work with the LoB Partner Directors to gain a full understanding of BT’s “sell to” and “go to market” activities and opportunities. - To coordinate and lead all “buy from” related communications with a number of India based Outsourced IT Services suppliers such as Infosys, Virtusa, Tata Consulting, TechMahindra and Symphony, being mindful of any 360 degree relationships.

• Significant contributor to the development of BT’s strategic growth agenda and innovation driving BT’s long term bottom line targets.• Management of BT wide teams (and external consultants) and coordination of multiple activities that generate, select, rationalise and qualify new service and product innovation for BT Group Plc and external customer base. • Success dependent on ensuring ideas aligned closely with BT’s strategic drivers and capabilities and being able to demonstrate incremental value – revenue generation (EBIT), cost reduction, customer satisfaction, right first time etc. Notable recent delivery projects include: • BT Enterprises New Venture Business Development Programme (12 month programme focused on launching new standalone business ventures generating incremental revenue streams (circa £50m per annum by end of Year 3) in areas such as mass market personal insurance, social media monitoring, remote telemedicine/health monitoring. • BT Global Services Ethernet Access 5 Year Strategy (Supply and demand business modelling and market analysis focused on harmonising BT’s entire Ethernet access based portfolio). Successful completion of multi-billion pound infrastructure business case signed-off at board level. • Development of enterprise (multi-nationa lsize) wide propositions focused around mass scale intranet and portal solutions. • Delivery of BT Retail’s future portal and consumer online services strategy and the continued collaborative strategic partnership with Yahoo.• Commercial assessment of new market opportunities such as: Digital Advertising, i-Hub (Insurance portal for UK Assurance Market), BT Synapse (Enterprise Social Networking platform), Secure Payments (New Payment Models – eCash, micropayments, mCommerce etc), BT Open Broadband (Developing 2 sided business models in wholesale markets), Future Voice (addressing threat of over the top voice players, fixed to mobile migration, UC, new app based voice models).

• Responsible for managing and delivering all marketing/sales collateral and strategies for new start up company ‘spun out’ of the BT Labs.• The evoca proposition was an end-to-end hardware and software platform solution, which gave innovative brand extenders the opportunity to move at low risk and low cost, rapidly into the mobile, fixed and internet communications space.

• Multiple marketing, due diligence and business strategy/planning activities including:• Merger and acquisition projects supporting BT’s global expansion aspirations • The revision of a number of BT's joint venture's business/marketing and organisational strategic plans. • Worked on various projects with 8 of BT’s European joint ventures, Concert (AT&T and MCI) and AT&T Canada in North America and 4 of BT’s ventures in Asia Pac. • Highest profile projects included being part of the core team that produced the business case/plan for the purchase of Japan Telecom and AT&T Canada. Also part of the core team deciding how best to align Viag Telecom (Germany), Telfort (Netherlands), Albacom (Italy) and Cegetel (France) into the new BT Global Services organisational structure.