Mark Jones Email & Phone Number

Warrington, Gb

Cheshire, England, United Kingdom

United Kingdom

Currently undertaking some part time consultancy work whilst seeking a long term permanent senior role.Director level experience of over 15 years, within Operations, Client Services and Business Support functions.Board member with expertise in delivering strategy and execution of first class service with skilled field teams.Global Brand marketing and customer experience projectsRetail maintenance and installationsSupply Chain Project management Soft FM

Manchester, United Kingdom

100% Group deliver global execution of marketing execution projects and maintenance service for brands and retailers alike. Services include project management, maintenance and installation service teams, warehousing & logistics.Responsible for global operations and support functions alike, driving transformational change, operational excellence in line with the business and operations strategies , and development of teams and individuals alike.ELT leader during a period of significant (3-digit) growth.

Manchester, United Kingdom

Worcester, United Kingdom

Instore is a field-based supply chain solution for retailers, suppliers and publishers; offering market expertise to achieve tangible results for all clients as well as compliance management, PoS implementation, mystery shopper and product sampling, live data management systems, and store auditing serviceswww.instore.co.ukAs Operations Director, I am responsible for driving business growth strategy and ‘best in class’ standards by enhancing operational excellence, capacity and value-added service offerings. Overseeing a team of c500 field team completing 5,000 calls a week nationwide to tight client standards; I ensure the infrastructure, resources and assets are in place to deliver a first class service to our clients.Key highlights include: Centralised field administrative & resourcing processes; delivering significant cost savings Streamlined operations, creating a dedicated service team with specific roles Improved management information and automated reporting to galvanise sustained synergies Established ‘best in class’ standards; delivering contract wins in new clients/sectors Eliminated KPI ‘miss’ penalties in 6 months, securing a new 5-year contract Set up first ever audit division from scratch; delivering 25% of business' net profit in first full year and outperformed incumbent supplier, achieving ‘Team of the Year’ and secured 3-year contract with Top 3 retailers

Handforth Dean

Approached to drive sustained GP, growth and innovation in a challenging economic climate; performance managing 7 senior direct reports, management team of 30, and 1,000 merchandisers and subcontractors to deliver objectives.Worked with high profiles suppliers and retailers within the grocery, DIY and Non-Food sectors to deliver an array of services to add value to their products and customers; including Retail Audits, Installation, Merchandising, Field Marketing, POP Maintenance, Reporting and Distribution & Warehousing.Drove improvements to GP, rates, structure/processes, client onboarding and costs to secure several major tender wins, preferred supplier status with Top 3 national accounts, and achieve Senior Manager of the Year for personal contributions to continued profitability and growth.Key highlights include: Delivered >+11 growth in GP in a sector under margin pressure Re-aligned structure to deliver bottom line efficiencies whilst improving service levels Negotiated %% rate increases in a sector experiencing rate reductions, due to superior service Won a key retail account previously lost, securing No1 preferred supplier status soon after Doubled gross margin on largest account (Top Grocery Retailer)  Won site, POS & merchandising contract with High St retailer

Welwyn Garden City

Promoted to set up a centralised function and drive end to end management of a £100M Group with 4000+ staff, working in partnership with CEO/Board; accountable for rolling out continuous improvement across the 4 major divisions of Security, Cleaning, Retail Services and Events.Clients included Ministry of Justice, Northern Rail, Alstom, Tesco, Arsenal FC, Sainsbury’s, Wembley Arena, B&Q and many top retailers.Key highlights include: Centralised fleet, facilities, procurement and risk management for a new group of companies  Implemented an Integrated Management System  Drove £1M+ bottom line savings, through introduction of new suppliers,processes and cost controls Standardised policies & procedures across 4 businesses and achieved ISO accreditation Rationalised supplier base and supply chain; saving £1.5M per annum Reduced cost base by championing sustained profitability and competitive pricing Coordinated internal Risk Committee Established new audit processes; leading to recovery of lost revenues

Northampton, United Kingdom

Appointed as 1 of 4 division managers and promoted within 2 months to manage 75% of UK; focusing on high profile merchandising, installations, reverse logistics and shop fitting projects for many top UK retailers by performance managing 500+ field based staff and a full management support structure.Key highlights include: Set up a divisional office to deliver new £35M B&Q Master Vendor contract Championed divisional cost reduction and synergies Grew B&Q from £4M to £12M in 2 years and Homebase by 50% to £1.6M (GP up by >50%) Accountable for direct costs and drive efficiency/synergy based on previous results  Implemented new management reporting and cost controls to enhance decision making

Cheshire

Managed major new accounts on-boarding (Tesco, Boots, B&Q and Homebase) and a national merchandising team delivering new store and re-fits; collaborating with project, accounts, pricing and IT teams to meet strict deadlines.Key highlights include: Turned round a failing key account from risk of losing contract, achieving preferred supplier status Grew client base by 75% in 12 months, contributing to divisional YoY growth of 100% Drove SOP improvements and increased operating and net profit margins to 36% & 18% respectively in 9 months

Ba Hons, Business Studies With Marketing, 2:1

4 Years BA (Hons) In Business Studies specialising in Marketing. Sandwich spent completing the Sainsburys' 12 month Graduate Management.

Education record