Mark Jordan Email & Phone Number

Paris, Texas

Support and maintain a wide range of technology; roughly 10,000 devices across 9 campuses from a web-based work order system remotely and on site. Devices include PCs, Macs, Linux, Chromebooks, iPads, Network, Systems, IP Phone, POTS, SmartTVs, Bizhubs, CCTV, AV, etc.Created customized Windows 10 image to efficiently upgrade the school district computers away from Windows 7.Creates and maintain updated computer images every 6 months for Windows 7/10 & macOS.Reimages computer lab desktop computers once a year for all campuses to maintain speed and stability.Trained new IT hire our IT department’s systems and workflows.Converted existing serial-based Adobe Suite to Adobe’s Creative Cloud’s Shared Device Licensing with Google Admin to allow single sign-on with SAML with no disruption in class instruction..Created customized macOS image with the new Adobe Creative Cloud and updated all Mac labs.Administers Adobe Admin console for Adobe Creative CloudAdministers Mobile Devices & Users section of Google Admin for Chromebook management and Google usersInherited responsibility of a disorganized Apple School Manager & JAMF server. Rebuilt our ASM & JAMF server’s organization so each campus has their own site and certificates. Renews certificates/tokens yearly.Administers Apple School Manager and JAMF for iPad management of all campuses.

Mt. Pleasant, Tx

Supported and traveled between the regional hospital and two additional clinic locations providing technical assistance to computer system users, receiving and responding to incoming calls, support tickets, and emails remotely and in person supporting over 600 computers including ongoing maintenance, troubleshooting, repairs and installation of various desktop computers, laptops, hardware, peripherals and software.Provide technical training to employees on various programs including the Microsoft Office suite. Maintained Active Directory user accounts, role groups and resource groups. Maintained image server, creating and deploying images as needed. Deployed PCs, laptops, printers, and peripherals. Maintained a Device Assignment and Tracking Policy to keep track of hospital owned desktop computers, laptops and devices. Performed weekly file maintenance.

Remote

Provided phone support to escalated customers with various internet issues. Troubleshooted issues and explained what the problem was, providing a path to resolution. Scheduled truck rolls when necessary, processed statements, walked through activations, provisioned and configured modems/wireless routers, assisted in Wi-Fi connectivity and remotely connected to customer’s computers to resolve issues.

Mt. Pleasant, Tx

Installed patch panels and switches. Maintained, troubleshooted and repaired computers and peripherals. Imaged computers with Symantec Ghost. Answered help desk tickets and phone calls, documenting changes to the network. Ran and terminated cat5e cabling for VOIP phones and data network.Supervised and assisted interns during a summer project completing a network documentation policy, mapping a network topology, populating Excel spreadsheets with various nodes and devices and creating an intranet website with visual pictures of the racks linking back to the documented tables.