• Demonstrates expertise in compliance by serving as a subject matter expert.• Knowledgeable in various compliance frameworks such as SOC 2 Type 2, ISO 27001, PCI DSS,and NIST 800-53.• Engage with prospects and clients through delivering product demos and presentations.• Effectively develops and manage clients' compliance programs.• Design and monitor control systems to ensure the achievement of control objectives.• Conduct regular assessments of control systems' efficiency and proactively recommendimprovements.• Lead comprehensive client training sessions on effective GRC management tools.• Collaborate with client managers to meticulously review compliance requirements andprocedures.• Conduct periodic pre-assessments and internal audits to ensure compliance adherence.• Thoroughly review and evaluate client programs and report status to management.

• Managed fraud risks and cyber threats in assigned projects and campaigns.• Conducted comprehensive risk assessments for each Line of Business in line to the NISTCybersecurity Framework.• Implemented continuous monitoring and audit processes to ensure risk managementeffectiveness.• Led investigations on fraud cases and incidents by gathering relevant evidence and analyzingroot causes.• Developed action plans to address identified risks and prevent future incidents.• Collaborated with key stakeholders to enhance TaskUs and clients’ security measures.• Reduced risks and security threats by helping business process owners implement andenforce security controls.• Facilitated business process owners to develop and disseminate security guidelines, policies,and procedures to ensure compliance.

• Successfully managed Citi's IT products and services' Service Level Agreements (SLAs), ensuring compliance with the defined service level targets outlined in the Intra-Citi Services Agreement and Performance Level Standard Document for each Citi legal entity.• Led and executed internal audit activities to ensure alignment of Citi entities and business units with ISO 9001, 20000-1, and 27001 standards.• Conducted quarterly Manager's Controls Assessment and GRC testing to maintain optimal operational efficiency and risk management.• Spearheaded the Business Continuity program, overseeing critical activities such as Business Recovery Center (BRC) planning, Business Impact Analysis (BIA), Call tree testing, Denial of Service (DOS), and Denial of Access (DOA).• Coordinated various key tasks and responsibilities within IT Service Management to ensure seamless infrastructure operations. Activities included but not limited to quality assurance and reporting for Change and Incident Management, and review and reporting for Software and Hardware Asset Management.

• Provided comprehensive back-end support to a prominent telco client, rendering network and circuit provisioning services.• Spearheaded an Integrated Delivery Team, diligently overseeing the entire life cycle of the end-to-end network process.• Implemented efficient strategies to optimize network operations and enhance overall productivity.• Conducted thorough data analysis to identify trends, patterns, and potential areas for improvement, resulting in impactful recommendations.• Collaborated closely with cross-functional teams to streamline processes, resolve issues, and ensure seamless communication.• Successfully executed technical projects, meeting deadlines while maintaining quality standards.• Utilized advanced tools and technologies to extract, manipulate, and interpret complex data sets, contributing to the team's data-driven decision-making process.