Mark J Robertson
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Mark J Robertson Email & Phone Number

Service Delivery Manager at Bendigo Kangan Institute
Location: Perth, Western Australia, Australia 22 work roles 6 schools
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Role
Service Delivery Manager
Location
Perth, Western Australia, Australia
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Mark J Robertson is listed as Service Delivery Manager at Bendigo Kangan Institute, a with 327 employees, based in Perth, Western Australia, Australia. AeroLeads shows a matched LinkedIn profile for Mark J Robertson.

Mark J Robertson previously worked as Service Delivery Project Manager at Bendigo Kangan Institute and Service Delivery Manager at Eworks | Elearning Solutions. Mark J Robertson holds Bachelor Of Business, Marketing from Monash University.

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Bendigo Kangan Institute

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About Mark J Robertson

Mark has spent over fifteen years pursuing technology within education, having considerable experience as a service delivery manager,learning consultant, instructional designer, eLearning lead, and facilitator. His passions extend across learning and development, instructional design, project management, enterprise learning management systems, educational technology, eLearning, course design, multimedia production and service delivery.Specialties: Education technologyLearning platformsInstructional designAgile project managementLearning technologiesHigher educationCurriculum alignmentLearning management systems (LMS)ePortfolioseLearning development, gamificationMoodle, Desire2Learn, Blackboard, CanvaseLearning mentoring, professional development and trainingeLearning strategy and implementationCredentialing, Micro credentials, open badgesService ManagementITIL

Listed skills include E Learning, Instructional Design, Training Delivery, Moodle, and 15 others.

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Mark J Robertson's current company

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Bendigo Kangan Institute
Bendigo Kangan Institute
Service Delivery Manager
Perth, WA, AU
Employees
327
AeroLeads page
22 roles · 29 years

Mark J Robertson work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Australia

Whilst maintaining profitability and the renewal of managed services arrangements, this role acts as a conduit of communication between all stakeholders, ensuring all technical issues, recommendations and strategic direction are on track and implemented accordingly.

Instructional Designer / Facilitator / Trainer

Melbourne, Victoria, Australia

Support the Change Practice, Change Managers and Project Managers in estimating the effort required to develop instructional collateral for the purposes of planning.Ensure appropriate stakeholders and business areas are engaged throughout the instructional design process.Work with Subject Matter Experts (SMEs) and other stakeholders to develop, update, deliver and archive instructional collateral.Develop instructional design collateralDevelop Instructional Design Practices

Mar 2022 - May 2022

Learning And Development Consultant

Melbourne, Victoria, Australia

Creating and customising engaging and effective learning and development courses Creating workshops and webinars, including facilitator guides, learner resources, slides and other resource materials.Creating training plansWork with key stakeholders within multiple projects to assess, plan, design and develop training through a variety of outputsComplete training requirements analysis enterprise and department wide

Apr 2021 - Mar 2022

Learning And Development Consultant

Melbourne, Victoria, Australia

Provide oversight for transitioning to an updated (next generation) LMS platformImprove LMS platform and content design and development with a future proof approach that focusses on the globalisation of content Direct the Camms College Team to assess and continually improve the training delivery framework (Sri Lanka)Design, develop and facilitate learning materials that further drive engagementWork with key stakeholders and clients to assess, plan, design and develop training… Show more Provide oversight for transitioning to an updated (next generation) LMS platformImprove LMS platform and content design and development with a future proof approach that focusses on the globalisation of content Direct the Camms College Team to assess and continually improve the training delivery framework (Sri Lanka)Design, develop and facilitate learning materials that further drive engagementWork with key stakeholders and clients to assess, plan, design and develop training through a variety of outputs Continually monitor, evaluate and recommend learning initiatives in response to relevant emerging industry and regulatory trendsUndertake training requirements analysis with new and existing clients through the provision of TNA’s in conjunction with training plansConsult on change management initiatives as required Show less

Jan 2021 - Dec 2021

Instructional Designer / Facilitator / Trainer

Project manage learning development projects from start to conclusion Project co-ordination with the portfolio project management development team (Sri Lanka)Creating and customising engaging and effective learning and development courses to suit client needs using Adobe Captivate, the Adobe Creative Suite, Sway, Office 365, Dynamics 365, Teams, Stream, Planner, Videoscribe, WalkMe. Online learning using Moodle.Face-to-face workshops, including facilitator guides, learner… Show more Project manage learning development projects from start to conclusion Project co-ordination with the portfolio project management development team (Sri Lanka)Creating and customising engaging and effective learning and development courses to suit client needs using Adobe Captivate, the Adobe Creative Suite, Sway, Office 365, Dynamics 365, Teams, Stream, Planner, Videoscribe, WalkMe. Online learning using Moodle.Face-to-face workshops, including facilitator guides, learner resources, slides and other resource materials. Have substantial knowledge of large scale systems implementation, including complex projects requiring test system access and data set up for learning development.Strong analytical skills to undertake analysis and process mapping. Show less

Apr 2019 - Oct 2020

Learning Designer

Melbourne, Australia

Consulting with clients and external stakeholders to identify organisational learning and development needs. Creating and customising engaging and effective learning and development courses to suit client needs including: Online learning using authoring tools such as Articulate Storyline, Adobe Captivate and Adobe After Effects.Face-to-face workshops, including facilitator guides, learner resources, slides and other resource materials. Manage learning development projects from start… Show more Consulting with clients and external stakeholders to identify organisational learning and development needs. Creating and customising engaging and effective learning and development courses to suit client needs including: Online learning using authoring tools such as Articulate Storyline, Adobe Captivate and Adobe After Effects.Face-to-face workshops, including facilitator guides, learner resources, slides and other resource materials. Manage learning development projects from start to conclusion Curating content to support learning and organisational outcomes. Apply new and improved learning practices by keeping abreast of innovation and research in the field of learning. Working collaboratively and openly with colleagues to share ideas and experience, to help foster a collegiate environment of continuous improvement and professional and personal development. Show less

Jan 2019 - Apr 2019

Learning Technology Partner

Melbourne, Australia

This role drives innovation by identifying and supporting the overall course design needs of external customers and acts as a liaison between IT, marketing, sales, production and publishing and other internal stakeholders to reach desired outcomes.

Sep 2016 - Oct 2018

Education Solutions Specialist

Melbourne, Australia

Lead the development of educational delivery methods including instructional course design with the aim of continuously improving the BKI‘s reputation for excellence in teaching, learning and service delivery education solutions. Develop a commercial focus to ensure all new product development activity has identified revenue outcomes. Develops sound working relationships with their Centre of Excellence and Learning Area representatives to develop innovative learning solutions… Show more Lead the development of educational delivery methods including instructional course design with the aim of continuously improving the BKI‘s reputation for excellence in teaching, learning and service delivery education solutions. Develop a commercial focus to ensure all new product development activity has identified revenue outcomes. Develops sound working relationships with their Centre of Excellence and Learning Area representatives to develop innovative learning solutions that address learning gaps and deliver optimal learning outcomes for students. As content experts, analyse and translate a learning need into practical, effective products. Solutions may include, but are not limited to, online web-based content, practical applications, face-to-face delivery with various teaching tools and resources, or a combination of these learning delivery methods.Manages the development of quality products, or works with external providers to deliver solutions, within optimal timeframes that reflect the learning needs of the BKI and various internal and external stakeholders in the community. Show less

May 2016 - Aug 2016

Learning Consultant / Instructional Designer

Melbourne, Australia

Analyze learning needs and goals and develop/implement training resources to meet required needs. Manage projects The development of organisational change initiativesDeveloping training materials. Lead the design and development of digital resources to support ongoing system training, including developing dynamic, interactive digital training resources to engage participants and meet the needs of face-to-face and eLearning content.Provide a high level of quality training and… Show more Analyze learning needs and goals and develop/implement training resources to meet required needs. Manage projects The development of organisational change initiativesDeveloping training materials. Lead the design and development of digital resources to support ongoing system training, including developing dynamic, interactive digital training resources to engage participants and meet the needs of face-to-face and eLearning content.Provide a high level of quality training and support for the implementation of various systems at Bendigo Kangan Institute.Contribute to development of the training strategy for face-to-face delivery in line with the needs of staff and the business.Undertake regular evaluation and review of training materials to ensure currency with any procedure, policy, legislative or other changes Show less

Jul 2015 - Apr 2016

Elearning Lead

Australian And New Zealand College Of Anaethetists (Anzca)

Melbourne, Australia

The Australian and New Zealand College of Anaesthetists (ANZCA) is the professional organisation for around 5000 specialist anaesthetists (Fellows) and 2000 anaesthetists in training (trainees).Mark was employed as a eLearning specialist with experience in strategy, implementation, instructional design and learning management systems (LMS).As eLearning Lead, Mark was responsible for taking a leadership role in the implementation of E-Learning into the ANZCA training… Show more The Australian and New Zealand College of Anaesthetists (ANZCA) is the professional organisation for around 5000 specialist anaesthetists (Fellows) and 2000 anaesthetists in training (trainees).Mark was employed as a eLearning specialist with experience in strategy, implementation, instructional design and learning management systems (LMS).As eLearning Lead, Mark was responsible for taking a leadership role in the implementation of E-Learning into the ANZCA training programs.He advised on the selection of e-learning architectures and formats to support teacher training, training materials and training delivery and is involved in the selection, implementation and maintenance of on-line resources.He was an able contributor and provider of project management for e-Learning resource production, and incorporated principles of learning theory, using technology in teaching, to initiate, refine and implement instructional design modules which has resulted in engaging, accessible teaching and learning. Show less

2011 - Jun 2015

Business Trainer

Box Hill, Victoria

Facilitating the proactive learning process and student management of a number of units in business, law and marketing up to Advanced Diploma.The continuous improvement of effective online and face to face training and assessment materials locally and overseas.Assessing, leading, motivating, supervising students classroom and one on one based training.

2010 - 2012 ~2 yrs

Business Trainer

Pragmatic Training

The continuous improvement of effective training and assessment materialsInvestigate, plan, design and influence the development of online tools and the design of online and blended learning materialsApply instructional design models, learning theories, and adult learning principles to the design of eLearning materialsMonitoring delivery strategies which have been developed to ensure performance/metrics and contractual obligations are achieved.

Apr 2011 - Jul 2011

Business Trainer

Ithea (Institute Of Tertiary And Higher Education Australia)

Melbourne

Facilitating the proactive learning process and student management of a number of units in business to Advanced Diploma.

Feb 2010 - Sep 2010

Marketing Communications Manager

Optimise SEO and SEM strategies Further add value to the national membership baseEngage in DM and eDM iniatives to ensure membership growth

Nov 2008 - Aug 2009

Senior Sales And Marketing Executive

2007 - 2008 ~1 yr

Marketing (Contract)

Various

Marketing Manager - Secure ParkingMarketing Manager - GFP Studios

2004 - 2007 ~3 yrs

National Sales/Marketing Manager

Australian Training Products

Melbourne, Australia

2002 - 2004 ~2 yrs

National Manager – Print And Online Materials

2001 - 2002 ~1 yr

National Sales Marketing Manager

1998 - 2000 ~2 yrs
Team & coworkers

Colleagues at Bendigo Kangan Institute

Other employees you can reach at bendigokangan.edu.au. View company contacts for 327 employees →

6 education records

Mark J Robertson education

Diploma, Journalism, Diploma

Australian College Of Journalism

High School

Brisbane Grammar School

Cert Ii Maritime Operations

Marine Training Services

Coxswains NC 1

Diving, Divemaster

Padi (Professional Association Of Diving Instructors)
FAQ

Frequently asked questions about Mark J Robertson

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What company does Mark J Robertson work for?

Mark J Robertson works for Bendigo Kangan Institute.

What is Mark J Robertson's role at Bendigo Kangan Institute?

Mark J Robertson is listed as Service Delivery Manager at Bendigo Kangan Institute.

Where is Mark J Robertson based?

Mark J Robertson is based in Perth, Western Australia, Australia while working with Bendigo Kangan Institute.

What companies has Mark J Robertson worked for?

Mark J Robertson has worked for Bendigo Kangan Institute, Eworks | Elearning Solutions, Department Of Transport, The Salvation Army, and Camms.

Who are Mark J Robertson's colleagues at Bendigo Kangan Institute?

Mark J Robertson's colleagues at Bendigo Kangan Institute include Demi Mckay, Melissa Tinetti, Nicole Bolitho, Erin Purdon, and Rainer Tibbett.

How can I contact Mark J Robertson?

You can use AeroLeads to view verified contact signals for Mark J Robertson at Bendigo Kangan Institute, including work email, phone, and LinkedIn data when available.

What schools did Mark J Robertson attend?

Mark J Robertson holds Bachelor Of Business, Marketing from Monash University.

What skills is Mark J Robertson known for?

Mark J Robertson is listed with skills including E Learning, Instructional Design, Training Delivery, Moodle, Change Management, Project Management, Business Development, and Teaching.

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