A career over almost 4 decades in business management and leadership within the technology, managed and customer services sector. Mark has a defined obsession for exceptional service and operational excellence, combined with leadership that motivates and empowers people to achieve their goals and outstanding results. Throughout his career, Mark has worked with a wide variety of clients, large and small including some of the world’s largest corporations across a range of sectors, helping and supporting them to increase efficiency, sustainability and drive continuous improvement. Mark has forged significant client, vendor and industry relationships at all levels, specifically C Suit, leading people, driving growth, development and continuous improvement. Mark has implemented numerous strategic initiatives driving sustainable growth and improving business efficiency.Specialties: Leadership, Business and Operational Management including:Customer Services, Managed IT ServicesManaged Services, OutsourcingSales & Marketing, Web Site, CRM, Social MediaMergers & Acquisitions (M&A)Contract, Tender Process & Bid WritingEmployee Learning and DevelopmentHuman ResourcesLeadership ChallengesCoaching and Mentoring Project Management