Mark Speirs Email & Phone Number

Louisville, Kentucky Area

• Executed technical projects for the rollout of new products for West/Intrado throughout the globe - North America, Europe, Asia-Pacific.o Five Cisco products (Webex Calling, Webex Contact Center, Cloud Connected Audio-Service Provider, Unified Communications Manager Cloud, Flex License Active User True Forward) in North America, Europe and Asia-Pacific.o Three Intrado 911 products (Emergency Response Service [ERS], Dynamic ERS and Emergency Gateway) throughout North America.o One… Show more • Executed technical projects for the rollout of new products for West/Intrado throughout the globe - North America, Europe, Asia-Pacific.o Five Cisco products (Webex Calling, Webex Contact Center, Cloud Connected Audio-Service Provider, Unified Communications Manager Cloud, Flex License Active User True Forward) in North America, Europe and Asia-Pacific.o Three Intrado 911 products (Emergency Response Service [ERS], Dynamic ERS and Emergency Gateway) throughout North America.o One VOSS product (VOSS4UC) in North America & Australia.• Formed and motivated multiple teams to achieve aggressive goals under tight timelines. • Consulted with multiple stakeholders throughout West, Cisco and other external parties to quickly assess needs, align stakeholders, and drive resources towards common goals.• Drove operational readiness for each product prior to its introduction (Sales, Install, Support, Billing, etc.)• Supported the divestiture preparations of five business units from West Corporation.o Negotiated coterminous contracts with clients and vendors for multiple Cloud Collaboration products.o Spearheaded the installation of BU specific network backbones.o Rolled out BU specific billing systems (both conversions and new billing systems).o Coordinated the decommissioning/segmentation of multiple applications and systems.o Orchestrated office and data center closures. Show less

Louisville, Kentucky, United States

• Standardized and documented over 60 processes related to client sales, implementation, and support.• Devised, created, and administered a task system (proprietary workflow software) within ITC system that supported over 2000 circuit and voice implementations yearly.• Maximized functionality as Product Owner for proprietary ITC system (e.g., SalesForce integration, Contract Management, Circuit Provisioning & Inventory, Phone # Provisioning & Inventory, Equipment Provisioning &… Show more • Standardized and documented over 60 processes related to client sales, implementation, and support.• Devised, created, and administered a task system (proprietary workflow software) within ITC system that supported over 2000 circuit and voice implementations yearly.• Maximized functionality as Product Owner for proprietary ITC system (e.g., SalesForce integration, Contract Management, Circuit Provisioning & Inventory, Phone # Provisioning & Inventory, Equipment Provisioning & Inventory, Installation, Trouble Ticketing, Billing) incorporating the new features into daily SOP.• Authored stories that documented user requirements for the developers• Delivered stories to developers as Scrum Master• Oversaw biweekly releases averaging 80 features per year related to my stories Show less

Louisville, Kentucky, United States

• Main point of contact and communication for clients during implementation process• Held regular status meetings, keeping both the internal and external project teams on task and informed• Quarterbacked the delivery of VoIP systems for several clients simultaneously.• Coordinated multiple Engineering, Provisioning, Inventory and Training teams to meet or exceed client expectations throughout their installation.• Reported implementation status to clients and C Level… Show more • Main point of contact and communication for clients during implementation process• Held regular status meetings, keeping both the internal and external project teams on task and informed• Quarterbacked the delivery of VoIP systems for several clients simultaneously.• Coordinated multiple Engineering, Provisioning, Inventory and Training teams to meet or exceed client expectations throughout their installation.• Reported implementation status to clients and C Level executives.• Mentored less experienced Project Managers. Show less

Louisville, Kentucky, United States

• Directed a staff of 25 Project Managers, Product Managers, Data & Voice Engineers, Trainers, and Inventory clerks.• Resolved all internal and external issues that were escalated beyond the project team.• Communicated status of department to and C Level executives• Enhanced the Sales process by presenting the Solution Delivery Process to prospective clients.• Upon reorganization after company acquisition, this position was replaced by five separate people (3 Directors, 1… Show more • Directed a staff of 25 Project Managers, Product Managers, Data & Voice Engineers, Trainers, and Inventory clerks.• Resolved all internal and external issues that were escalated beyond the project team.• Communicated status of department to and C Level executives• Enhanced the Sales process by presenting the Solution Delivery Process to prospective clients.• Upon reorganization after company acquisition, this position was replaced by five separate people (3 Directors, 1 Manager and 1 Supervisor). Show less

Planned and implemented major IT projects, including the desktop management in-sourcing project. Designed and documented a new site integration process. Implemented the process for sites in the Ukraine and Germany.

Responsible for the structural integrity of over 5700 communications towers in the Midwest. Managed the application approval process to address changes in customer configurations. Maximized tower yield through efficient allocation of tower and ground space.

Planned and implemented major cross-functional projects. Developed and documented internal project management processes and training. Mentored less experienced project managers to higher levels of job performance.

Assumed this role with the merger of GTE and Bell Atlantic, creating Verizon Wireless. Responsible for negotiating, documenting and supporting transition service agreements for the sale of former GTE wireless markets (e.g., Tampa, FL, San Diego, CA, Seattle, WA).

Attained consistent career growth due to delivering outstanding results in operations, retail, and project management. Began as an Installer in 1986. I was promoted to Lead Installer in1988. I was promoted to Service Manager in 1990. Promoted to Manager -Facilitatin & Project Management in 1995.

Primary MOS: 2531 Field Radio OperatorHonorable DischargeSecret ClearanceGood Conduct MedalSea Service Ribbon (2)Rifle Sharpshooter