A transformative leader with 15+ years’ experience delivering outcomes from definition, delivery and realisation phases of operational and customer focussed transformations across multiple industries. Best known for leading from the front, facilitating teams to deliver innovative solutions to complex business challenges and empowering those I work with to be the best they can be. My experience and passion is leading the solution of complex business problems by applying systems thinking and lean principles to conceive, design, build, mobilise portfolios that deliver a legacy of both commercial, and cultural performance benefits (both customer experience and front line engagement).I am driven by a desire to make business challenges and their solutions accessible to all stakeholders. I enjoy building high performing teams, and both supporting and empowering others to reach their full potential.-----Specialties: Business Transformation; Business Architecture; End to End Process Transformation; Operational Excellence and Operational Management; Systems Thinking ; Digital Transformation; Change Management; Project / Programme Management; Operating Model design; Continuous Improvement; Agile; Field resource strategy and optimisation; Mobile field resource management; Business process re-engineering; Operational due diligence.