Mark Tomlinson Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

FFW has officially joined forces with Jakala. This merger marks a significant milestone in our journey as a company, enabling FFW & Jakala together to offer a broader range of services and expertise to help you achieve your goals.As a JAKALA Client Service Delivery Director, my goal is to build and manage client relationships, driving growth and delivering exceptional service. I am skilled in strategic planning, team leadership, and cross-functional collaboration, consistently meeting client needs and exceeding expectations. I am passionate about developing tailored solutions that foster long-term partnerships and enhance business success in a dynamic agency environment.

Greater Philadelphia

- Manager for an international based team of 28 team members across North America, South America, Ukraine, Moldova, and Serbia. The team included Project Managers, Architects, Developers, and Quality Assurance professional. Tracked goals, provided mentorship, and project support for the team. - Slashed project delivery time by 25% by implementing Agile methodologies (Scrum & Kanban) and other project management best practices within my portfolio and agency wide PMO.- Surpassed project objectives and delivered innovative solutions that exceeded client expectations that strategically utilized a suite of cutting-edge technologies & frameworks, such as AWS, Salesforce, Drupal, Contentful, ContentStack, Marketo, Next.js, Angular, Acquia, Vercel, Pantheon, Mulesoft, and many others.- Spearheaded the $3 million digital transformation of CertainTeed.com by being the project sponsor for the international based project team of 25. For CertainTeed, the project increased new leads and time on site. For FFW, the project achieved a 47% project-specific profit margin and led to an additional $1.5 million in new projects over the following 6 months.

Greater Philadelphia Area

- Streamlined digital marketing operations for Panasonic North America as the Lead Project Manager for the global delivery team of the $1.3 million 'na.panasonic.com' digital transformation, which was awarded best in class at the 2018 Acquia Engage Conference. The success of the project led to over $8 million in new Panasonic projects over 6 years.- Collaborated with clients to offer optimization solutions concerning project scope and timelines across 22 individual projects, achieving approximately 90% on-time delivery and staying within 10% of contracted budgets. Projects ranged from $500k to $2 million, with timelines spanning from 3 months to 2 years.- Captured over $1 million in additional revenue by negotiating multiple project change orders that addressed unexpected challenges. Proactively providing solutions mitigated business risks resulting in client trust and long term retention.

Greater Boston Area

- Enhanced profit margins by 12% and client satisfaction across a portfolio of 10-15 concurrent web development and strategy projects, alongside managing 700 total monthly hours of consulting retainer engagements.- Minimized risk and managed timelines for a project that delivered a closed network CRM connected iPad app for trade shows that allowed our client, Bayer, to seamlessly and securely engage customers, update data records and secure new sales.- Increased agency revenues by negotiating over $7 million in contracts and change orders.- Provided daily mentorship to my 5 direct report Project Management team to ensure adherence to best practices and project schedules within the portfolio.

Greater Boston Area

- Delivered 95% of projects within the allocated budget and met the original schedule for projects 90% of the time, with any deviations addressed through change orders. Managed the budgets, timeline, and scope while also encouraging effective communication among project team members and stakeholders.- Implemented agile methodologies to consistently improve processes and deliver crucial code, design, and analytic enhancements for monthly support and consulting retainers. With monthly budgets exceeding 500 hours, this necessitated coordination of over 10 production code deployments each month.

Greater Philadelphia Area

- Orchestrated all web development projects and support requests with a track record of achieving a 95% on-time project completion rate, ensuring projects consistently stayed within budget.- Acted as the key liaison between developers/designers and clients, ensuring seamless communication, and alignment between technical teams and clients. Fostered robust client relationships through transparent and dependable communication, laying the foundation for successful partnerships and repeat business.- Transitioned from Scrum to a Kanban approach due to limited development & QA resources but a large number of projects and random support requests, leading to an increase in productivity while improving team morale and work-life balance.- Leveraged Atlassian Jira & Confluence to meticulously manage project details, streamline workflow visualization, and facilitate resource management, resulting in a 25% reduction in project bottlenecks and improved overall project transparency.

Greater Philadelphia Area

- Designed account receivable provisions for clients worth over 500 million dollars in total revenue. - Directed the internal testing of new account specifications regarding payment for non-profit clients.- Communicated with customers on a daily basis to solve problems or discuss adjustments with accounts.- Mentored by senior executives who coached me through difficult situations and capitalizing on efficiency opportunities.- Investigated returned payment checks due to fraud and created reports outlining losses for management.