Mark Townsend Email & Phone Number

Mossley, Gb

Bradford, England, United Kingdom

Greater Manchester, England, United Kingdom

Greater Manchester, England, United Kingdom

Process Improvement- Analysed over 40 business processes, both manual and technical- Identified and documented proposals for efficiency improvement in business processes- Documented and managed user stories and requirements in Jira / Confluence- Recommended delivery priorities for improvements to provide best value against costs- Mentored new BA as team expanded

Manchester, England, United Kingdom

Cloud Security – Data Loss Prevention- Developed and documented high level and detailed requirements for protecting data at rest in 5 Cloud platforms- Assessed competing providers and chose most appropriate solution- Documented and managed user stories in Jira

Bradford, England, United Kingdom

Single Bureau- Reviewed technical specifications for consolidation of Experian bureau files to ensure consistency- Documented process flows for data receipt and integration into forecasting and analysis databases- Documented and managed user stories relating to alerts and notifications for the receipt and upload of Experian dataGDPR Remediation- Carried out gap analysis between current state and GDPR requirements- Identified potential third party partners and assessed proposals to ensure they met Vanquis needs- Documented detailed requirements around data retention rules, including analysis of over 600 structured and unstructured data sources both on-premise and in cloud (Azure) - Prioritized all data sources and created remediation schedule- Worked with third party, engineering and data governance / security teams to identify, document and agree solutions, including bespoke development of third party solution- Reviewed, updated and approved testing scenarios

Digital Mailroom - digitalisation of paper based process for commercal insurance.- Validated business case, challenging assumptions and costs- Assessed third party proposals and ensured they were fit for purpose- Documented as-is and to be processes- Elicited and documented user stories in Axure Dev-Ops for automation of renewals process and automatic redirection of emails into underwriter work queues- Worked closely with engineers and architects to develop viable solutions for the above.Quality Automation- Elicited requirements and documented user stories in Microsoft Azure Dev-Ops to standardise and automate the underwriting checklist- Elicited requirements, documented user stories in Azure Dev-ops and improved the Audit process in relation to commercial underwriting- Formulated, agreed and developed reporting and MI requirements- Ran daily stand-ups- Co-ordinated development, testing and business acceptance activities.

Leeds, United Kingdom

Senior Business Analyst – Digital Transformation. - Carried out requirements elicitation and documentation for the Microfiche replacement and outsourcing, workstream, documenting user stories, use cases and process flows- Co-ordinated activity between project team and third party, identifying and managing dependencies and identifying and mitigating Material Outsourcing risks. - Ran daily stand ups to monitor and maintain sprint progress, and worked with Architecture function to identify appropriate solutions.- Documented requirements for migration of one supplier to another- Reviewed, challenged and agreed contractual details for new supplier- Developed and agreed migration schedule, including quality control standards and testing requirements

Leeds, United Kingdom

• Lead Analyst – General Data Protection Regulation Programme. A £6 million programme to align the Society with updated data protection standards, ensuring colleague and customer personal information was protected and processed correctly.- Carried out pre-programme discovery work to determine scope, scale and cost of required changes, developed business case and gained approval at Board level. - Managed the gap analysis between the current state of the organisation and the new legislation, and identified options for remediation - Planned and managed the division of analysis work between 12 different workstreams, assigning, co-ordinating and managing the Business Analyst resources to obtain the greatest synergy. Documented work packages so each analyst knew what they were working towards, and which could be used to monitor and demonstrate progress towards objectives.- Identified & managed multiple dependencies, both within the programme and across multiple programmes, to ensure other programmes did not nullify or duplicate work being done by us- Interpreted the regulatory requirements in a way that made sense to the organisation, and carried out impact assessments which allowed the most effective approach to be developed. - Analysed and where necessary challenged proposed solutions to ensure robust, effective and compliant solutions- Managed external partners, scheduling their activity and performing quality control on their output, making sure it met our standards - Developed traceability process and documentation to prove alignment with legislation

Leeds, United Kingdom

• Lead Analyst – Payment Card Industry Data Security Standard (PCI-DSS) Programme. This £10 million programme made the Society compliant with PCI-DSS, allowing it to continue processing card payments - Shortlisting and selection of external partners who were to provide support and validation of solutions - Planned and managed analysis workstreams so deliverables aligned with project plans, including the identification and management of multiple programme dependencies - Co-ordinated & led the Business Analyst resource, allocating work according to the strengths and development needs of analysts- Steering Group representation- Directed gap analysis and management of remediation, carried out on an on-going basis to maintain alignment with project plans and deliverables - Analysis of and challenges to proposed solutions to ensure robust, effective and compliant solutions- Carried out and documented risk identification, mitigation and acceptance

Leeds, United Kingdom

• Lead Analyst – Windows XP to Windows 7 Migration Programme- Drafted and obtained agreement for analysis terms of reference, and moved the management of the analysts so they were under my remit rather than directly managed by a Project Manager, to resolve issues within the project- Gathered and documented requirements, working with technical advisors to do so.- Created a process to identify the current software and versions in use, and to determine which required upgrade or replacement under Windows 7- Defined, managed and quality controlled the deliverables of other BAs- Identified and managed risks associated with the roll out of a new operating system, the replacement of over 3,000 machines, and the upgrading of over 200 software programs.- Assisted with the co-ordination of the deployment of new hardware and software, with stakeholder management a key component of this

Bradford, United Kingdom

• Financial Services Compensation Scheme- Clarified FSA regulations & requirements, business needs and project objectives. Work involved frequent contact with FSA to obtain approval of our interpretation- Managed stakeholders to ensure support for a project with little perceived business benefit- Reviewed development output against internal and external requirements to ensure solution was fit for purpose- Documented user guides and processes to allow business areas to perform new tasks in keeping with FSCS requirements and timescales

Bradford, United Kingdom

• IVR introduction - Requirement gathering through interviews and workshop facilitation, documentation of processes including business rules, ensuring alignment with the strategic goals of the organisation- Stakeholder management, ensuring agreement of proposed solution and including review of third party solution design to ensure it met our documented requirements- Business process modelling using Visio- Co-ordination of third parties to maintain delivery schedule and ensure expected deliverables meet business expectation- Quality Assurance of test scripts and results

Bachelor Of Science - Bsc (Hons), 2:2

Bsc