Mark Valle Email & Phone Number

Mclean, Va, Us

Led and managed enterprise Data Network operations support across network and security devices; Cisco routers/switches, Checkpoint firewalls, F5 load balancers, proxies, VPN’s, DNS/DHCP and wireless. Owned governance framework, policies, process, procedures, and standards; Change Management, Problem Management, Incident Management, Configuration Management, Device Compliance, and Audit & Risk Management. Oversaw support of Business Continuity and DR events. Key Highlights: -> Oversaw the daily network and security managed service infrastructure to help drive overall performance and reliability. Mitigated any opportunities of downtime and enabled the businesses to improve their customer experience through continual device maintenance, upgrades and infrastructure deployments. -> Established enhanced core network and security ITIL best practices through more robust risk assessments, validations, approvals and business/technical justifications. Efforts improved overall uptime, business productivity and dramatically decreased high severity outages. -> Drove an appropriate level of strategic direction and execution of network configurations to increase and sustain a 95%+ trajectory against technical device compliance ratings. Achieved results by driving reports to analyze violations and trends, proactively modifying procedures and building relationships with Information Security, Risk Office and cross-functional teams.

Mclean, Va, Us

Increased responsibility managing the entire data and voice networking footprint for both financial institutions (formerly North Fork Bank & Hibernia Bank). This included providing engineering and operational support from design through daily operations initiatives. Key Highlights: -> Drove numerous networking and system Bank integration initiatives (i.e. Branch MPLS/VOIP/QOS, AD expansion/IP address alignment) aligning with the organization’s overall infrastructure migration strategy while maintaining operational excellence and withholding the customer experience. -> Collaborated with cross-functional teams to creatively improve the Bank Network Management platforms across both footprints to a cohesive fault management approach without incurring additional cost. -> Appointed to help drive Capital One’s technology integration efforts of acquired North Fork Bank. Partnered with the Banks internal IT teams from planning, transition and transformation phases of the infrastructure merger.

Mclean, Va, Us

*Acquired North Fork Bank & Hibernia BankLead all aspects of technology infrastructure reporting directly to the SVP of IT; 550+ servers/systems; Active Directory/DNS/DHCP; local/replicated SAN storage; 360+ branches & 3 data centers LAN/WAN data network transport. Key Highlights:-> Upgraded Active Directory/DNS infrastructure and managed the redesign of the Cisco core, distributed and access layer networks as primary support for bank acquisitions. Implementation data center SAN replication system. -> Instituted governance model to support ITIL Service Management and technical security compliance activities which enabled us for growth.

Geneva, Geneva, Ch

Airport and airline server/systems infrastructure support across US and International. Enhanced and administered Pre-Production, QA and Test technical environments. Supported Incident and Problem Management high severity airline networking issues.

Supervise overall desktop computing support and server/system administration for the enterprise. Built automated desktop imaging system through creative scripting. Drove the implementation of a new Help Desk system.