Mark Evans Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

Partner with business leaders to understand objectives and priorities, utilizing a disciplined approach to problem-solving to integrate Monitor and report on KPIs linked to digital initiatives and projectsCross enterprise leadership, working with PMO, to engage all leaders/stakeholders, as required in the success of the initiatives including governance, metrics, change management, risk, and driving best practicesManage business unit activities ensuring the effectiveness of key project drivers, encouraging collaboration and project momentum for rigorous, efficient, and effective executionCollaborate and build relationships with Digital Office leaders and other organizational leaders across Canada and the USA to identify and business-case innovations such as automation, technology enhancements, augmented reality, etc. that align with our strategy on the journey to digital masteryOversee and coach a high-performing team to ensure work environment is respectful, challenging and rewarding, and employees are maximized to their full potential while contributing to the achievement of Wawanesa’s goals

Toronto, Ontario, Canada

Reporting to the Vice President of IT/OT and Corporate Services, I'm responsible for the development and execution of Business Transformation processes and methodologies for Northland Power. These processes and methodologies include:Business TransformationIT/OT Project Management OfficeMerger, Acquisition, and Greenfield Corporate Services Integration

Mississauga, Ontario, Canada

Lead a team of Digital Product Owners and external Consultancy Firm to deliver significant digital and automation features within Guidewire ClaimCenter technology. Key member of the Senior Program Leadership Team Responsible for ensuring that the delivered systems meet the needs of the claims business under the Target Operating Model, that the business needs are understood by all workstreams, and that the new processes are aligned with both the new system and TOM Oversees all business participation in the program, supervises the other dedicated claims participants, works with stakeholders to engage the right claims participants and SMEs, and reviews all deliverables. Responsible for ensuring that the principle of "Out of the Box" is followed in the definition of system requirements, and where it can't be, that the need to change is documented, with business case, and reviewed before the Working Committee Accountable for ensuring communication between the claims SMEs on different work streams and identifying issues, risks and dependencies. Collaborates closely with the Change Manager and IT Claims Director to manage dependencies and jointly ensure successful delivery of the TOM and system together

Mississauga, Ontario, Canada

Key program role that is responsible for the following program objectives. Improve claim outcomes via improved claims management performance. Enable consistent quality interactions with customers across the claim life cycle. Standardize and automate low complexity tasks and such that claims staff can focus on high value tasks. Reduce time to settle to drive earlier release of reserves which in turn will all more effective capital utilization. Enhance operational control environment through automation and preventative controls. Increase data quality driving improved decision making. Leverage best in class claims technology to replace multiple disjointed systems.

St. John’S, Newfoundland And Labrador, Canada

Developed and implemented RSA Canada's first paperless claims Target Operating Model for 700+ claim staff. Increased operational efficiencies by 15%

Newfoundland And Labrador, Canada

- Liaising with business and IT to understand current processes and needs and to design solutionsthat will meet current and future business needs.- Support the development of business cases for the implementation of newbusiness/system processes-Model business processes and information requirements-Lead capability discovery workshops for business requirements stretching theparticipants to think beyond the business's immediate needs

Newfoundland And Labrador, Canada

- Liaising with business and IT to understand current processes and needs and to design solutionsthat will meet current and future business needs.- Support the development of business cases for the implementation of newbusiness/system processes-Model business processes and information requirements-Lead capability discovery workshops for business requirements stretching theparticipants to think beyond the business's immediate needs

Newfoundland And Labrador, Canada

As Manager of Supporting Systems in the Johnson IT/IS department I was responsible for a team who developed and supported a number of systems for Johnson organization. Some include; the Johnson’s Home-Auto Claims system which processed over $600m in claims annually and had a 300+ user base. A Human Resources system, used to manage a multi million dollar payroll for over 1,500 employees, along with their benefits. I was a member of the management group within Johnson IT whose mandate is to ensure high employee engagement while executing on a growth oriented business strategy. I also partner with the Enterprise Architecture team to scope, manage and deliver cost effective IT solutions to assist Johnson in providing superior customer service and operational efficiencies

Newfoundland And Labrador, Canada

In this role my primary focus was providing Marketing and Customer Self-service solutions to the business as well as supporting our HR and Communications Departments. During this time my team delivered a refreshed customer experience to the Johnson Medoc Renewal process. A communication centre where customers could access sensitive documentation through the security of a password protected and encrypted website. Our team also executed several marketing website initiatives, including two website redesigns, Johnson.ca and Morgex.com. I’ve coached and mentored a team of 8 direct reports, ranging from web developers to System Business Analysts.

As Team Leader I was responsible for managing 5 staff, ranging from junior to senior developers. During this time, the web development team delivered several customer focused projects including a redesigned Johnson.ca website, Customer Self-service site, a Travel Insurance renewal website and 150+ Affinity Group Marketing sites.

Newfoundland And Labrador, Canada

In this role I delivered and supported business applications. One application used by 300+ Home-Auto Personal Lines staff to review our customer’s full policy transactions history. Allowing them to see when a customers policy coverage changed and what impact it had on the customers premium. I also developed an reporting application which Marketing and Consulting staff used to determine a sponsored groups participation rate and loss experience, along with other KPIs. This information enabled them to make decisions on marketing efforts for our Sponsored Groups.