Dental Practice Manager, Milnthorpe & Kirkby Lonsdale
Milnthorpe, Cumbria, United Kingdom
- Managing the delivery of both practices NHS contracts, private revenue targets, sundry sales targets and service delivery against a range of key performance indicators (e.g. chair occupancy, patient satisfaction etc.).
- Managing the staff and non-staff budgets of two practices (c. £250K in total) and making regular financial reports to senior management.
- Managing the recruitment of staff, including pre-employment and safeguarding checks and the induction and training of new staff.
- Managing all aspects of health and safety, fire safety, infection control and radiation control, and ensuring full compliance with Care Quality Commission (CQC) standards for the delivery of services to patients.
- Effectively managing and resolving patient complaints and queries and documenting and reporting any significant and/or notifiable incidents to senior management, the NHS and the CQC as appropriate.
- Marketing both the practices and services offered by individual clinicians via websites, social media, promotional offers, free assessment events and staff attendance at relevant external events (e.g. wedding fairs.