Mark Kaiser Email and Phone Number

Developed Enterprise Integration Strategy and roadmaps, focusing on digital transformation, domain-driven design, and AI/ML to drive healthcare innovation and improve member experience.Led the design and implementation of Enterprise API Integration Strategy using an API-First/Outside-In approach, enabling resilient scalable, secure, and standards-based API products for omni-channel multi-cloud (Azure, AWS, GCP) delivery.Developed and operationalized Enterprise API and Integration standards, patterns, and practices through the establishment of a Technical Capability Model, North Star Architecture, and Reference Architecture Framework.Automated governance for API lifecycle management, ensuring compliance with healthcare regulations (HIPAA, HITECH, FHIR) and enhancing operational efficiency through CI/CD integration (Git pipelines). Evaluated and recommended solutions for key enterprise platforms, including API Design (Smart Bear, Apollo GraphQL), content management (Adobe Experience Manager), and master data management (Reltio). Synthesized enterprise architecture data and artifacts (eServer/LeanIX) to provide key decision support analysis for Enterprise IT Portfolio Management, including risk management, investment prioritization, and business value assessments. Streamlined API delivery processes through automation, accelerating development and fostering increased adoption of enterprise integration standards for both internal developers and partners. Proactively engaged with business solution teams to ensure alignment of key initiatives and solution architectures with the Enterprise Integration Strategy, reducing risk and promoting adoption of cohesive integration practices through advocacy. Key Achievements: Realized $5 million in cost savings by standardizing API lifecycle tools and processes. Implemented automated governance model for the API lifecycle, enhancing compliance, engagement and management efficiency.

Client: HumanaContractor: Ettain GroupSub-Contractor: Top 5

Client: HumanaContractor: Ettain GroupSub-Contractor: Top 5

Client: HumanaContractor: Ettain GroupSub-Contractor: Top 5

Client: Spectrum Mobile / CharterContractor: Onis SolutionsSub-Contractor: AEG

Client: Spectrum Mobile / CharterContractor: Onis SolutionsSub-Contractor: AEG

Client: Spectrum Mobile / CharterContractor: Onis SolutionsSub-Contractor: AEGArchitected components for Charter Communication's Spectrum Mobile offering - a Tier One Mobile Virtual Network Enabler (MVNE) strategic platform, supporting ordering, activation, payment, logistics, and billing capabilities to be used by both direct customers and call-center/retail agents. Applied Event-based API focused Patterns for integrations with multiple internal Business (BSS) and Operational Support Systems (OSS) as well as third party systems including Amdocs Biller, Verizon MVNO, and XPO Logistics. Technology stack included Angular JS< Spring Boot Microservices, Akana API Gateway, Pentaho ETL, etc.

Senior Solutions Architect - PreSales and Professional Services.Supported the digitalML Sales & Marketing and Professional Services teams by designing and developing live prototypes, proof-of-concepts, and implementations leveraging the ignite SaaS Platform's extensive integration framework. * Designed both top-down and bottom-up strategies for governance and implementation of complete API Product Lifecycle Management processes for Fortune 200 clients including Anthem, Wells Fargo, Kaiser Permanente, Citigroup, US Bank, et. al. * Worked with all stakeholders involved in Enterprise API Product Management lifecycle to provide a clear business-led vision that quickly deliver an effective API and services strategy that is responsive to the pressures and realities of a modern digital enterprise. * Created Circle of Life and API Management process models to provide consistent customer integration patterns with all the various types of tools involved in the Full API management lifecycle process, including Service Catalog (ignite); Project/Issue Tracking (JIRA); Source Control (Github, Bitbucket); CI/CD (Jenkins, Maven); QA Governance (SonarQube, JUnit); Value Stream Runtime Environments (Apigee, Zookeeper, PCF, etc.); and other targets (Swagger, etc.). (see example below or use the link: http://bit.ly/KaiserAPIManagementCircleOfLife2019 )

Provided strategic and tactical technical leadership direction within the Mastercard Digital Marketing division for the Masterpass payment platforms and the Extended Leadership Team's (ELT) Domain Driven Design SWAT Team as follows:Senior Architect - Masterpass Overview: Masterpass is a digital wallet that simplifies the checkout process for purchases online, in-app, and in-store with one secure account.* Aligned Masterpass with Enterprise API Platforms' emerging technology roadmap, standards and practices for Service API Management * Provided technical leadership to migrate the Masterpass services platform towards "Paved Path", a full lifecycle transformational Enterprise DevOps services cloud platform integration initiative featuring abstracted holistic service catalog (ignite); CICD Pipelines (Jenkins / Groovy); secure, distributed and dynamic API routing and discovery (Synapse - Apache Zookeeper, Locus SDK, Aker Prism SDK, Aker Edge Proxy); and cloud application framework (PCF). * Facilitated coordination between multiple departments in order to achieve agreed upon technical objectives.* Prototyped the integration of the ignite Abstracted Service Catalog product in Masterpass' existing DevOps processes and services to resolve several key CICD implementation issues and concerns. Senior Architect - ELT Domain Driven Design (DDD) SWAT Team (see resume for more details)

Verification ServicesGeneSYS and Event Bus PlatformsLed design and implementation teams for GeneSYS and Event Bus projects, working on web-based employment and income verification systems for industries ranging from pre-employment screening to mortgage and finance. Provided architecture support for C-level initiatives regarding platform technology strategy, LOB application implementation, and project investment reporting. Adopted a value driven and pragmatic approach to defining architectures that support business strategy. Leveraged requirements process to use agile ideals, focusing on iterative development, incremental improvements, and Minimum Viable Product, to always be release-ready. Modernization of legacy systems. Event Based Microservice Architecture & API Strategy Definition.* Lead Architect for the GeneSYS Platform Imitative, implementing a microservice oriented approach to servicing instant and offline fulfillment of employment and income verification requests for industries ranging from pre-employment screening to mortgage and finance. * Designed and implemented the EWS Event Bus using RESTful event-based semantics over a message bus framework to provide decoupling of systems and responsibilities on an enterprise level, and "Mission Control" operational insights into larger business processes based on a common event semantic. o The Event Bus was leveraged to support the identification and realization of new business lines based upon existing data streams.o Provided Operational APIs to support Service Level, Capacity, Availability, and Service Continuity Management - enabling the capture, tracking, and auditing of KPI metrics as defined by operational and business stakeholders.

Client: Charter Communications.Contractor: Fusion Technology

Client: Charter Communications.Contractor: Fusion TechnologyBiller Isolation and GatewayProvided SOA Architecture support for the web services framework for IT Services Delivery. Provided design leadership, standards, and artifacts for Biller Isolation and Gateway projects, focusing on buy flow processes.* Solved key issues in the Oracle SOA Suite and Oracle Service Bus design, implementation, and delivery process which tripled the performance/responsiveness and reduced critical deployment errors attributable to the tool from several per week to zero within a two-month period.* Introduced a key business process mapping tool to provide greater requirements reliability, significantly reducing the risk of delivery by identifying key attributes, including responsibilities, inputs, outputs, risks, and documentation for key process steps and subprocess steps.* Implemented SOA Governance processes to improve the service delivery capability. * Provided key architecture support and guidance for an integration layer for third party billing services, decoupling these services' architecture to provide significant improvements in maintenance issue resolution times. * Implemented a Workload Management Tool using JIRA and Confluence in the Atlassian Suite to improve project tracking and reporting for the IT Services Delivery Organization.

Advanced ApplicationsProvided SOA Requirements, Architecture, Design, Development and Administration leadership and support for the Mallinckrodt corporate spinoff from Covidien, including migration from JDEdwards World to EnterpriseOne. Designed and Implemented integration and workflow processes for international localization requirements for invoicing, document management, payroll, expense, and banking processes with third party vendors including Precision, Citibank, Sungard SWAPS SwiftNet, EDICOM, Signature, SafeGuard, Cuncur, DataServe, PostNL, TNT, DataScanning, for Chile, Argentina, Mexico, Brazil, Hong Kong, US/Canada and Mallinckrodt's EMEA (Europe, Middle East, and Africa). Provided requirements, architecture, and design standards, guidance, and management support for vendor provided SOA Integration implementations. * Introduced and leveraged IBM BlueworksLive, a cloud business process modeling tool, to improve the requirements analysis process for all SOA integrations.

IBM GBS - Federal, Supply Chain Clients: USTRANSCOM, NASCOProvided technical project leadership for various Fortune 200 clients and the US Government as follows:Enterprise Architect - US Transportation Command (USTRANSCOM) | Distribution Portfolio Management Project (DPfM)Provided C-Level (CIO, Assistant CIO, EA) decision support analysis for enterprise investment decisions for the $509M Capability-Based IT Portfolio budget. Managed the capability-based portfolio review process for selecting and approving high-profile enterprise requirements, providing a complete architectural investment recommendation package including high level design, course of action analysis, risk analysis, ROI analysis, and cost estimates from a cohesive PMO team. Coordinated and presented recommendations for technical engineers, business users, civilian and military leaders.* Provided improved methods to analyze the portfolio's systems inventory to enable more effective communication and decisions regarding the Distribution Process Owner's Portfolio, including the restructuring of the Programs and Initiatives Reference Model to improve its applicability and use by the organization's portfolio management processes. * Introduced a business process documentation tool (BlueworksLive) that directly led to the creation and execution of several successful Lean Six Sigma projects within DPfM by ensuring rapid business user collaboration and documentation.* Provided Scrum Management mentoring, guidance, and team for two different project teams, improving customer responsiveness, resource allocation, and team effectiveness significantly.Project Lead - NASCO | Lean Six Sigma: Systems Architecture Availability* Utilizing Scrum management techniques, managed a Lean Six Sigma project team (as its LSS Black Belt lead) to deliver an LSS analysis and recommendation that exceeded C-Level (CEO) client expectations, leading to significant measurable improvements in core systems availability.

Client: USDA Rural DevelopmentContractor: Booz Allen HamiltonSub-Contractor: TEKSystems

Client: USDA Rural DevelopmentContractor: Booz Allen HamiltonSub-Contractor: TEKSystems Consolidated Loan Program (CLP)Developed the Enterprise Systems Application Reference Architecture using SOA/BPM/EII for the Consolidated Loan Program (CLP), a $150M initiative to consolidate 130 disparate systems in the USDA-RD portfolio handling a $140B portfolio of loans. Provided C-Level (Director of Operations and Deputy CIO) Decision Support Analysis for the Rural Development CLP PMO (Program Management Office) to track, justify, and streamline ARRA investment dollars in the RD Consolidated Loan Program Application Infrastructure. Managed the process to define enterprise design guidelines, tools and standards, coordinating the tasking and providing leadership for a quickly assembled enterprise architecture team for several related Enterprise Architecture and Integration Design deliverables.* PMO budget recommendation support led to additional? technical analysis and recommendations that resulted in immediate cost savings of $150,000+ by identifying redundant investments before they were made.

Client: USDA Rural DevelopmentContractor: Booz Allen HamiltonSub-Contractor: TEKSystems

Provided technical project leadership for various Fortune 200 clients and the US Government as follows (see resume for more details)* Senior Solution Architect – IBM | Blue Harmony * Senior Solution Architect – QVC | ECommerce Solution Implementation* Senior Solution Architect – Genentech | Sunshine Law Compliance Management Solution (Aggregate Spend)* Senior Solution Architect – Maghound (Time, Inc.) | eCommerce Solution Implementation Senior Solution Architect/Senior Data Architect – USTRANSCOM | Defense Enterprise & Accounting Management System (DEAMS)

Client: USTRANSCOMContractor: CDC (now ECS)Sub-Contractor: TekSystems

Client: USTRANSCOMContractor: CDC (now ECS)Sub-Contractor: TekSystemsGATES System - GEMS (GATES security administration)Designed and developed the security model of the GEMS application to replace security functionality previously provided by a proprietary web portal. Introduced UML Modeling artifacts for documenting the requirements and design of the GEMS conversion.

Client: USTRANSCOMContractor: CDC (now ECS)Sub-Contractor: TekSystems

Client: BoeingContractor: PDS Tech

Client: BoeingContractor: PDS TechHR Compliance SystemsLed the architecture, design, and development effort for all three layers of the Model-View-Controller Pattern, using Data Access Objects in the data layer to interface via JDBC with Oracle 9i and PeopleSoft 8.8 data sources; Business Delegates and Value Objects in the business logic layer; and Struts Forms, Struts Actions, Action Helpers, and Tiled JSPs for the application control and presentation (user interface) layers. Due to changing performance and usage requirements, simplified the original architecture from an EJB-based architecture using session and entity beans to a POJO-based (simpler java objects) architecture. Mentored a team of two procedural programmer/analysts in requirements analysis using use cases, object-oriented design, design patterns, and the principles of Java and JEE development. Authored and maintained the following development process artifacts: system architecture document, UML domain and object models, data models, use case diagrams, storyboards, activity diagrams, use cases, data definitions. Provided contract maintenance support, including architectural, design, and development consultation, for several web applications in the Human Resources department. Created architecture and design recommendations and participated in architectural reviews. * Achieved a maintenance issue closure rate of 100% of met client need dates for several months.[Abbreviated for LinkedIn - see resume for additional details]

Client: USPSContractor: NovaSourceFriend to Friend and ABRM SystemsDesigned and coded components for all tiers (Data, Business, and Presentation) of the fully J2EE compliant Internet and Intranet applications to support the Automated Business Reply Mail Program and the Friend to Friend pilot program for a major national government-affiliated agency. Designed and documented the logical ERD and physical data model for the ABRM Mail Piece Generation application for both DB2 and Oracle 9i. Reviewed designs with database analysts and administrators, incorporating their feedback into the design, and guided the implementation by the DBAs. Designed, coded and generated the model tier of the application with CMP 2.0 entity EJBs using CMR, a business delegate layer, and a Container Managed Stateless Session Bean façade layer. Designed and implemented user interface design using JSPs, Tiles, Struts Actions, Struts Forms, and both JSTL and Struts tag libraries. Created use case templates for the business process analysis team. Reviewed requirements for form and clarity of content.

Client: RGAContractor: NetEffects

Client: RGAContractor: NetEffectsInternal Reinsurance Management SystemProvided front-end and middle tier development support, in both new development and maintenance support roles, for the Accounts Receivable/Accounts Payable (ARAP) module of a web-based application for a re-insurance client company, a subsidiary of a major multi-national insurance corporation. Refined user interface design documents. Implemented internationalization requirements including multi-lingual text (labels and messages) and disparate currencies. Developed and tested Oracle SQL scripts to create, edit, delete, and query data.* Attained several project milestones - in one month moving from 49% of target milestones achieved to 90% of target milestones achieved

Client: USDA Rural DevelopmentContractor: Rose International

Client: USDA Rural DevelopmentContractor: Rose InternationalRULS ApplicationLed requirements gathering, analysis, design and development of the application administrative system requirements proof of concept utilizing the Rational Unified Process (RUP), use cases, and conducting Joint Application Development (JAD) sessions. Guided the user interface design of a loan servicing system on the WebSphere Application Server connected via JDBC to a db2 database for a U.S. government agency. Due to changing project requirements, duties subsequently adapted to incorporate software development process improvement and J2EE application development. Led requirements gathering, analysis, design, and development of the application administrative system requirements as a proof of concept for client approval of the Rational Unified Process (RUP). Authored use cases, requirements, use case realizations, activity and sequence diagrams, and user interface specifications to capture the requirements and design decisions made in the JAD sessions.

Clients: FedEx, BEA, State of ArkansasChief User Interface Architect -Several Projects Managed all web design team efforts for a wide range of high-profile clients requiring dynamic interactive web applications, developing and providing architecture and design expertise. Assessed client requirements and developed specifications using the Rational Unified Process while planning and implementing projects from initial concept through coding, final delivery, and client acceptance. Prepared project proposals for RFP's, including design prototypes and project planning estimates. Led cross-functional team of approximately 20 Java developers, maintaining a goal-oriented environment while facilitating creativity and peer mentoring.* Teamed with the Chief Component Architect to manage multiple simultaneous projects with high-profile clients (including Federal Express, BEA, and the State of Arkansas), successfully meeting task goals and timeframes.* Created extensive multi-media demonstration applications for BEA WebLogic Collaborate and Process Integrator and BEA e-Commerce implementations for WebLogic Application Server utilizing JSPs, Servlets, applets, and session Ejb's.

Client: Univest Financial ServicesContractor: RHI Consulting (now Robert Half Technology)

Client: Univest Financial ServicesContractor: RHI Consulting (now Robert Half Technology)Systems/Network Administrator & Web DevelopmentDeveloped components of a web-enabled proprietary database system.