Mark Bates Email and Phone Number
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Details are important, but I love to motivate and inspire people. My parents spent their entire careers as educators so I have a natural affinity for teaching, coaching, mentoring, and driving improvements. This applies to every project I have – whether a DIY project at home or a global software development effort. I love to learn new skills and I believe you shouldn’t stop learning until you die.I am an IT Program Director with a technical background. I have learned that I would rather interface with people than write code all day. I empathize with all team members and am that liaison between technical and business team members.I have worked in a variety of industries and businesses. I am a collaborative team leader in Agile and Waterfall settings and have the proven ability to influence change. I am known for calmly navigating high-pressure situations and competing priorities and successfully leading multiple complex software programs for global customers. SKILLS: IT Program Director, Agile, Scrum Master, Agile Coach, Program Manager, Agile Project Manager, PMP, CSPO, Strategic Planning, Business Driven Development (BDD), Requirements Traceability Leadership, Business Intelligence, User Interface Design, Clarity PPM, JIRA / Confluence, Data Analysis, Metrics Analysis, Data Warehouse, Executive Reporting, Team Orientation, Customer-Focused, Technical Liaison, Microsoft (MS) Word, Excel, PowerPoint, MS Project, Visio, TFS, Teams, Written Communication, Oral Communication, Empathy, Mentor, Integrity.
Daktronics
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It Project ManagerDaktronics Jan 2024 - PresentBrookings, Sd, Us
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Program Manager, Scrum Master, And Agile CoachImproving Mar 2022 - May 2023Plano, Texas, UsConsultant for Catalis - (Industries: Government, Transaction Processing)• Managed up to 5 development teams with around 40 developers.• Developed and executed plan to transform and coach multiple development teams into high functioning scrum development squads 6 – 12 months ahead of schedule.• Recognized repeatedly by executive leadership for significant contributions transforming complex organizations.• Transformed multiple cross-functional teams to improve workflow processes, collaboration, and communication resulting in 20% improvement on development velocity, and increasing business value for multiple core products.• Administrated Jira and Azure DevOps for 19 project teams, creating transparency and valuable metrics for executives and teams.• Initiated full product backlog and metrics transparency with detailed custom dashboards and hundreds of custom queries.• Diligently updated executive leadership on transformation maturity as part of the development leadership team.• Coached other Scrum Masters and Project Managers on best practices to align priorities and improve project transparency. -
Program DirectorFiserv Jan 2018 - Feb 2022Milwaukee, Wisconsin, Us• Led multiple development teams averaging 8 members per team.• Orchestrated high-profile reporting and transaction processing system projects, effectively managing scope, schedule, and finances for multiple global initiatives with benefits from $675K to $300M.• Directed long-term client-facing projects across different business units within a matrix structure, regularly interacting with leaders and executives for 6 to 12+ months.• Steered SaaS (Software as a Service) project with cross functional teams for client API generating 240 million dollars.• Supervised 10 Scrum teams and ensured key performance indicators.• Collaborated with executive leaders, technical members, and vendors to define scope, estimate efforts, and drive results, achieving all objectives for scope, budget, and delivery time.• Mentored product team, senior leadership, and development teams on Agile framework including efficient sprint management and backlog refining.• Recognized repeatedly for efficient project management and innovative leadership style. -
Project ManagerScintel Technologies, Inc. Jun 2017 - Sep 2017Duluth, Ga, UsProject Manager Contractor for Herschend Family Entertainment (HFE) - (Industries: Entertainment, Sales)• Led IT Impact Assessment for a corporate wide ticketing system standardization, propelling a strategic multi-million-dollar project. • Fostered collaboration with Subject Matter Experts (SMEs), corporate leadership, and vendors to define project scope accurately.• Regularly created and sent weekly status reports to the CTO for transparency and communication.• Estimated project effort diligently, optimizing team members for maximum efficiency. -
Project Manager, Scrum Master, And Agile CoachSlalom Jul 2016 - May 2017Seattle, Wa, UsConsultant for The Home Depot Corporate (Industry: Home Improvement Retailer)• Coached and managed multiple development teams for a web-based item data management application with 20 team members.• Instituted TDD, Agile events, user story creation, acceptance criteria formulation, prioritization strategies, and product backlog management across several teams.• Enabled transformation by offering extensive Agile/XP training to multiple teams. -
Delivery LeadAgilethought May 2014 - May 2016Consultant for Ernst & Young - (Industries: Accounting, Audit, Finance)• Diligently reported project statuses for multiple simultaneous engagements with a combined budget over $3M, including custom application, web, and mobile development, release management, Azure deployment, and Agile coaching.• Spearheaded facilitation of multiple Original Thought Teams (OTT), driving Agile product backlogs for a multi-year project worth over 200 million dollars.• Managed diverse teams, overseeing up to 13 consultants per engagement.
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Business Process AnalystVw Credit, Inc. Apr 2013 - May 2014Reston, Va, Us• Orchestrated successful JAD and requirements approval sessions, engaging a diverse global audience in a multi-year project valued over $100 million.• Streamlined company documentation and project reporting processes, significantly enhancing efficiency for a multi-year venture worth more than $4 million.• Consolidated 150+ user stories for a key web consumer interface application to improve UAT processes.• Enhanced strategic use of corporate Jama requirements management and review center to boost effective for collaboration within large, geographically dispersed teams.• Scrutinized all business unit operations trends and proposed insightful recommendations that identified opportunities for significant process improvement.• Crafted Agile user stories for a global web finance application during a year-long project. -
Senior Business AnalystDaugherty Business Solutions Jun 2012 - Mar 2013St Louis, Missouri, UsConsultant for Walgreens Corporate (Industries: Pharmacy, Consumer Goods & Services).• Engineered a company-wide function for integrated test environments, improving cross-division cooperation and cutting infrastructure/support costs by $250K.Consultant for McDonald’s Corporate (Industries: Marketing, Food Service, Sales)• Spearheaded meetings with stakeholders, ensuring clarity, managing scope, and securing approval for key application enhancements, which led to an additional $1M in sales and $450K annual savings.• Mentored business analysis team, instituting templates and best practices for process improvement. This strategy revolutionized corporate collaboration and is projected to save $50K in labor costs in the first year.• Synthesized detailed business intelligence executive summaries that ultimately led to 20% reduction in support costs across over 18,000 stores. -
Manager And Senior Business AnalystAvanade Apr 2008 - Jun 2012Seattle, Washington, Us• Consulted for top clients like Accenture, Aon, Grant Thornton, PepsiCo, Proctor & Gamble, and ProVest in such sectors as Audit, Accounting, Consumer Goods and Services, Food and Beverage, Insurance, Legal, Marketing, Real Estate, Reinsurance, and Tax.• Managed multiple teams for project and professional success.• Served as technical liaison between business representatives, system development, and support staff on projects expecting savings and revenues from $75K to $30M.• Prototyped a high-fidelity simulation of new web application surpassing client expectations. Used for executive sales demonstrations, this innovation led to an extra $5 million in projected revenue.• Engineered business applications by eliciting customer requirements via JAD sessions. Designed UIs, documented full test traceability including strategies and cases. Managed testing activities, analyzed defects in JIRA, and led customer meetings for projects with projected annual revenue of $500K to $400M.
Mark Bates Skills
Mark Bates Education Details
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Judson UniversityMaster Of Business Administration (Mba) -
Taylor UniversityComputer Science / Systems Analysis
Frequently Asked Questions about Mark Bates
What company does Mark Bates work for?
Mark Bates works for Daktronics
What is Mark Bates's role at the current company?
Mark Bates's current role is Program Director | Senior Program Manager | Scrum Master | Agile Coach | Senior Project Manager | MBA | PMP | PSM | CSPO | SPS | PSFS | PSU | PAL-EBM.
What is Mark Bates's email address?
Mark Bates's email address is ma****@****ata.com
What is Mark Bates's direct phone number?
Mark Bates's direct phone number is +181535*****
What schools did Mark Bates attend?
Mark Bates attended Judson University, Taylor University.
What are some of Mark Bates's interests?
Mark Bates has interest in Kids, Cooking, Medicine, Exercise, Traveling, Sewing, Outdoors, Home Improvement, Electronics, Reading.
What skills is Mark Bates known for?
Mark Bates has skills like Cmmi, Itil, Six Sigma, Process Management, Pmp, Pmi, Sdlc, Waterfall, Software Project Management, Requirements Gathering, Requirements Analysis, Business Requirements.
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