Mark Bates Email & Phone Number

Brookings, SD, US

Plano, Texas, US

• Consultant for Catalis - (Industries: Government, Transaction Processing)
• Managed up to 5 development teams with around 40 developers.
• Developed and executed plan to transform and coach multiple development teams into high functioning scrum development squads 6 – 12 months ahead of schedule.
• Recognized repeatedly by executive leadership for significant contributions transforming complex organizations.
• Transformed multiple cross-functional teams to improve workflow processes, collaboration, and communication resulting in 20% improvement on development velocity, and increasing business value for multiple core products.
• Administrated Jira and Azure DevOps for 19 project teams, creating transparency and valuable metrics for executives and teams.

Milwaukee, Wisconsin, US

• Led multiple development teams averaging 8 members per team.
• Orchestrated high-profile reporting and transaction processing system projects, effectively managing scope, schedule, and finances for multiple global initiatives with benefits from $675K to $300M.
• Directed long-term client-facing projects across different business units within a matrix structure, regularly interacting with leaders and executives for 6 to 12+ months.
• Steered SaaS (Software as a Service) project with cross functional teams for client API generating 240 million dollars.
• Supervised 10 Scrum teams and ensured key performance indicators.
• Collaborated with executive leaders, technical members, and vendors to define scope, estimate efforts, and drive results, achieving all objectives for scope, budget, and delivery time.

Duluth, GA, US

• Project Manager Contractor for Herschend Family Entertainment (HFE) - (Industries: Entertainment, Sales)
• Led IT Impact Assessment for a corporate wide ticketing system standardization, propelling a strategic multi-million-dollar project.
• Fostered collaboration with Subject Matter Experts (SMEs), corporate leadership, and vendors to define project scope accurately.
• Regularly created and sent weekly status reports to the CTO for transparency and communication.
• Estimated project effort diligently, optimizing team members for maximum efficiency.

Seattle, WA, US

• Consultant for The Home Depot Corporate (Industry: Home Improvement Retailer)
• Coached and managed multiple development teams for a web-based item data management application with 20 team members.
• Instituted TDD, Agile events, user story creation, acceptance criteria formulation, prioritization strategies, and product backlog management across several teams.
• Enabled transformation by offering extensive Agile/XP training to multiple teams.

• Consultant for Ernst & Young - (Industries: Accounting, Audit, Finance)
• Diligently reported project statuses for multiple simultaneous engagements with a combined budget over $3M, including custom application, web, and mobile development, release management, Azure deployment, and Agile.
• Spearheaded facilitation of multiple Original Thought Teams (OTT), driving Agile product backlogs for a multi-year project worth over 200 million dollars.
• Managed diverse teams, overseeing up to 13 consultants per engagement.

Reston, VA, US

• Orchestrated successful JAD and requirements approval sessions, engaging a diverse global audience in a multi-year project valued over $100 million.
• Streamlined company documentation and project reporting processes, significantly enhancing efficiency for a multi-year venture worth more than $4 million.
• Consolidated 150+ user stories for a key web consumer interface application to improve UAT processes.
• Enhanced strategic use of corporate Jama requirements management and review center to boost effective for collaboration within large, geographically dispersed teams.
• Scrutinized all business unit operations trends and proposed insightful recommendations that identified opportunities for significant process improvement.
• Crafted Agile user stories for a global web finance application during a year-long project.

St Louis, Missouri, US

• Consultant for Walgreens Corporate (Industries: Pharmacy, Consumer Goods & Services).
• Engineered a company-wide function for integrated test environments, improving cross-division cooperation and cutting infrastructure/support costs by $250K.Consultant for McDonald’s Corporate (Industries: Marketing.
• Spearheaded meetings with stakeholders, ensuring clarity, managing scope, and securing approval for key application enhancements, which led to an additional $1M in sales and $450K annual savings.
• Mentored business analysis team, instituting templates and best practices for process improvement. This strategy revolutionized corporate collaboration and is projected to save $50K in labor costs in the first year.
• Synthesized detailed business intelligence executive summaries that ultimately led to 20% reduction in support costs across over 18,000 stores.

Seattle, Washington, US

• Consulted for top clients like Accenture, Aon, Grant Thornton, PepsiCo, Proctor & Gamble, and ProVest in such sectors as Audit, Accounting, Consumer Goods and Services, Food and Beverage, Insurance, Legal, Marketing.
• Managed multiple teams for project and professional success.
• Served as technical liaison between business representatives, system development, and support staff on projects expecting savings and revenues from $75K to $30M.
• Prototyped a high-fidelity simulation of new web application surpassing client expectations. Used for executive sales demonstrations, this innovation led to an extra $5 million in projected revenue.
• Engineered business applications by eliciting customer requirements via JAD sessions. Designed UIs, documented full test traceability including strategies and cases. Managed testing activities, analyzed defects in.

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Computer Science / Systems Analysis