Mark D. Email & Phone Number

San Diego, CA, US

Irvine, California, US

• Drive strategic, data-focused decision making through ad-hoc data analysis, leveraging of historical data, market trends, and forecasting to maximize organizational profitability.
• Construct interactive dashboards, reports, and presentations using data visualization tools (Power BI, Tableau, and PowerPoint) to effectively communicate findings to stakeholders at different levels of the organization.
• Query, aggregate, clean, and prepare data (through SQL and Excel) from SAP, ERP, and CRM databases, ensuring data is accurate and reliable, to perform business planning and forecasting activities.
• Lead and manage cross-functional projects using project management methodologies (Agile, Waterfall) to ensure timely project completion and stakeholder satisfaction.
• Increased revenue by $250M by developing a process to optimize domestic sales activities through business forecasting, KPI tracking and win-loss analysis.
• Increased data accuracy by 70% and decreased process time by 80%, by initiating and spearheading the implementation of a new, efficient forecasting program.

• Managed and enhanced relationships with tier-1 EMS & OEM clients ensuring excellent satisfaction and retention, acting as the main point of contact for client inquiries, orders, factory shipments, and database.
• Proactively identified opportunities to enhance client experiences and provide value-added services, resulting in increased client satisfaction by 40%.

New York City, New York, US

• Utilized deep product knowledge to assist customers in finding the perfect footwear, apparel, and accessories that matched their preferences, resulting in high customer satisfaction and repeat business.
• Collaborated with store management to establish and monitor sales targets, consistently meeting and surpassing expectations.
• Led a team of sales associates, providing guidance, support, and motivation to ensure exceptional customer service and increased sales performance.