Mark Edwards Email and Phone Number

Bryn Bella Guest House My role here has been one of Brand development, increasing web site traffic growth, web site advertising revenue and SEO. It is increasing important to be able to developed brand loyalty through regular customer contact via use of CRM system and home grown sales rather than depend on Online Travel Agencies. To this end it is an important part of my role is Strategic Planning which is vital to ensure we stay ahead of the market at all times, including business plan… Show more Bryn Bella Guest House My role here has been one of Brand development, increasing web site traffic growth, web site advertising revenue and SEO. It is increasing important to be able to developed brand loyalty through regular customer contact via use of CRM system and home grown sales rather than depend on Online Travel Agencies. To this end it is an important part of my role is Strategic Planning which is vital to ensure we stay ahead of the market at all times, including business plan & sales strategy development. I am responsible for the development of our Environmental policies and sustainable practices which have created a very unique selling point for us and increased revenue in these markets. As a consequence of this I have been invited to speak about Change Management, Responsible Tourism and Green Innovations at Bangor University, University College Dublin and the Environmental Protection Agency, Ireland.KEY ACHIEVEMENTSGreen Innovations and Future Technology Award for Outstanding Contribution to Sustainable Tourism First accommodation provider in North Wales to achieve Gold with Green Tourism Business SchemeWinner of Free2Network Green Business of the Year 2012Winner of Green Tourism Business 2013, Conwy Rural Business AwardsWinner of Gold Star People’s Choice 2014, Green Tourism Business SchemeWinner of Green Business of The Year 2015, Conwy Business AwardsAwarded Most Sustainable B&B Green Snowdonia Tourism AwardIncreased turnover year on year over an eight year periodIncreased grading of Guest House business within the first twelve months of ownership. Show less

A volunteer Search and Rescue (Mountain Rescue) Organisation Operating in North East Wales, mainly covering the counties of Flintshire, Denbighshire, Conwy• Team Treasurer• Hazardous Ground Topic Group Member• Water Topic Group Member• Search Topic Group Member• Course Director for Search Techniques Courses for all North Wales Mountain Rescue teams• Swiftwater and Flood Rescue Technician

Working alongside the NHS in the Test Trace and Protect service I was required to deal with cases from across North Wales in the event of an outbreak or surge of Covid 19. Working as part of an integrated team contacting the local community who tested positive for Covid 19. Required to advise and actively support citizens in relation to the requirements set by Welsh Government in relation to stopping the spread of Covid 19.

I was very excited to be involved with setting up a new Search and Rescue organisation based on Ynys Môn (Anglesey). Initially appointed as head of Communications, radios, IT etc. Joined Training team, and undertook TAQA and IQA courses and helped draft the initial training plan in accordance with Lowland Search criteria.Looked forward to a fun filled 2016 trying to get the team off the ground and certified for operations by the end of 2016, and all on a shoestring budget.I wish them… Show more I was very excited to be involved with setting up a new Search and Rescue organisation based on Ynys Môn (Anglesey). Initially appointed as head of Communications, radios, IT etc. Joined Training team, and undertook TAQA and IQA courses and helped draft the initial training plan in accordance with Lowland Search criteria.Looked forward to a fun filled 2016 trying to get the team off the ground and certified for operations by the end of 2016, and all on a shoestring budget.I wish them well with their quest.https://www.facebook.com/monsearchandrescue/ Show less

During the time I spent with OVMRO I held the following positions333 Support Group Membership Secretary - 4 yearsCommittee Member - 2 years IT Officer- 1 yearWater Rescue Group committee - 1 yearOggie 8 Fundraising Mountain Event Organiser - 2 years

Project management – From conception to completion for contract delivery of projects Account Management: Building/maintaining relationships with customersOrganisation: Prioritising workload, time management, planning for current and future events, focusing disparate technical functions and disciplines into a cohesive entity.Communication: Presentation at all levels from Boardroom to shop floor, including clear and concise explanations of complex technical issues to… Show more Project management – From conception to completion for contract delivery of projects Account Management: Building/maintaining relationships with customersOrganisation: Prioritising workload, time management, planning for current and future events, focusing disparate technical functions and disciplines into a cohesive entity.Communication: Presentation at all levels from Boardroom to shop floor, including clear and concise explanations of complex technical issues to fellow professionals and non-technical personnel. Interpersonal: Establishing, developing and influencing relationships at all levels within corporate organisations and with individuals Show less

Introduced pre sales consultancy in to the sales cycle, ensuring that the solutions offered to clients match their requirement.Developed the consultancy business to boost ongoing sales within the existing customer base.Exceeded quarterly targets for ongoing sales three quarters in a row.Managed several projects relating to both system implementation and business processes.Instigated training seminars and programmes on topics ranging from Telephony to Report… Show more Introduced pre sales consultancy in to the sales cycle, ensuring that the solutions offered to clients match their requirement.Developed the consultancy business to boost ongoing sales within the existing customer base.Exceeded quarterly targets for ongoing sales three quarters in a row.Managed several projects relating to both system implementation and business processes.Instigated training seminars and programmes on topics ranging from Telephony to Report Writing. Show less

Introduced pre sales consultancy in to the sales cycle, ensuring that the solutions offered to clients match their requirement.Developed the consultancy business to boost ongoing sales within the existing customer base.Exceeded quarterly targets for ongoing sales three quarters in a row.Managed several projects relating to both system implementation and business processes.Instigated training seminars and programmes on topics ranging from Telephony to Report… Show more Introduced pre sales consultancy in to the sales cycle, ensuring that the solutions offered to clients match their requirement.Developed the consultancy business to boost ongoing sales within the existing customer base.Exceeded quarterly targets for ongoing sales three quarters in a row.Managed several projects relating to both system implementation and business processes.Instigated training seminars and programmes on topics ranging from Telephony to Report Writing. Show less

Conception and introduction of the company’s first credit policy.Managed the smooth transition of the sales ledger when the company changed accounting packages. Successfully managed the reduction of the Daily Sales Outstanding figure to below 40 for the first time, whilst reducing the over 90-day debt to an all time low.Improved relations between the Sales Directors and the finance department on matters relating to credit, to the effect that control of accounts has been… Show more Conception and introduction of the company’s first credit policy.Managed the smooth transition of the sales ledger when the company changed accounting packages. Successfully managed the reduction of the Daily Sales Outstanding figure to below 40 for the first time, whilst reducing the over 90-day debt to an all time low.Improved relations between the Sales Directors and the finance department on matters relating to credit, to the effect that control of accounts has been returned to the Credit Manager and the department in general.Headed the implementation team for a credit management IT system that was installed on schedule and within budget. Show less

Introduced Caseflow a computerised Debt Management system that improved the level of efficiency within the credit section whilst providing a higher level of customer service.Introduced a new computerised sales ledger system for the control of accommodation debtors reducing outstanding arrears by over 60% to 1.37% of turnover within the first year of operation.Within the first nine months of appointment reduced overall student debt by 50%, achieving corporate objective within… Show more Introduced Caseflow a computerised Debt Management system that improved the level of efficiency within the credit section whilst providing a higher level of customer service.Introduced a new computerised sales ledger system for the control of accommodation debtors reducing outstanding arrears by over 60% to 1.37% of turnover within the first year of operation.Within the first nine months of appointment reduced overall student debt by 50%, achieving corporate objective within time specified. Further reductions achieved a total debtor figure of 1.31% of turnover within twelve months of appointment.Consistently achieved corporate objectives relating to collection targets over four years. Show less