Mark Kerley Email & Phone Number

Chandler, Az, Us

Santa Clara, Ca, Us

By combining his unique expertise, strategic vision, and customer-centered approach, Mark empowers organizations to embrace digital transformation. He acts as a catalyst, encouraging organizations to leverage technology to optimize their business operations, reinvent their business models, and foster an environment of continuous innovation. Mark plays a crucial part in the digital transformation journeys of various organizations. He maintains a strategic understanding of modern technologies and their application to the business, he focuses on fostering innovation and value extraction, leveraging the right technologies at the right time.Working with ServiceNow's product teams, sales force, key internal executives, external partners, and customers alike, Mark acts as a critical conduit for knowledge sharing and collaboration toward strategic objectives.

Santa Clara, Ca, Us

Mark is helping customers successfully utilize the ServiceNow platform and technologies. He designs and leads consultative interactions with our enterprise customers. His primary focus is on defining opportunities and recommending solutions to meet business objectives. He helps customers manage their platform demand from idea to implementation and acts as a liaison between the demands in the market and internal ServiceNow business units.

Santa Clara, Ca, Us

Mark is helping companies consume new AI technologies and improve their business operations. He is a conduit between the industry and product development effort at Espressive, acting as a field product manager, a solution consultant and AI SME. Mark continues to work in an evangelist role by brining new processes and technologies to companies where appropriate while helping to define the market.

Santa Clara, Ca, Us

Mark provides the sales force and prospective customers with technical product and solution advice during pre-sales discussions. He participates in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting, sales engineering techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow SaaS product suite. Mark's key focus areas are Service Management, Configuration Management, Portfolio, Program & Project Management, Software & Hardware Asset Management, SDLC and Integrations.

Santa Clara, California, Us

Mark is the Configuration Manager and Scrum Master for IT Service Transformation. As the Configuration Manager, Mark managed the implementation of the CMDB across Intel IT in coordination with multiple business unit and services. He is also responsible for the Scrum process for the platform teams and removing any roadblocks the development team encounters; process, technical or political. In addition, he acted as the product manager. In this role he analyzes, clarifies, and coaches on the translating of business requirements to user stories and features drivingt the product direction. He serves as a liaison between the cross organizational stakeholders and project teams to transition Intel to a services oriented company within IT.

Santa Clara, California, Us

Mark’s main goal was driving system and process improvements through partnerships with other groups within Intel, i.e. training and skills transfer, implementing LEAN operations and procedures and developing new product capabilities or improvements. Mark was responsible for migrating distributed applications and support into a centralized data center and support model. Marked worked across a multitude of divisions including IT Engineering, Factory Automation, Manufacturing Execution, Distributed Support and IT Operations.

Santa Clara, California, Us

Mark provided escalation support for break/fix activities included troubleshooting and crisis management for factory support systems. This spanned a multitude of technologies utilized across the globe. He held the responsibility to judge the severity of escalated issues and respond according to service level agreements. Mark helped to implement technical solutions by compiling and analyzing factory requirements and mapping them to automation systems capabilities. He applied advanced trouble-shooting for automation system problems and drove continuous improvement efforts to meet automation systems health goals, as well as emerging capability needs. Mark served as a site expert for a designated set of automation systems, including representing integrated needs in cross-functional and multiple geography teams

Mark worked on a contractual basis as a technology and business project consultant for various clients. He trained clients on applications both in seminars and one-on-one, designing solutions and consultation on operational issues. Some of the clients Mark did extensive work with: Thompson Publishing - successful business integration, Cutter Aviation - successful reduction in aircraft maintenance turnover time and asset management implementation and Langtech Consulting - successful migration of Active Directory and Exchange.

Mark developed, implemented and oversaw all activities regarding: Information Technology, Operations, Vendor Management, Inventory and Sales Support for a growing company from 2 to 20 employees. In the Production management role, Mark managed all manufacturing & production vendor relations in United States & China. He developed and utilized processes for the sales force CRM, order tracking, inventory and accounting procedures. He also hired, trained and supervised the warehouse manager and staff. He developed the inventory control, forecasting and standard business processes to achieve a successful JIT inventory methodology. As this was a startup company, Mark was able to develop and implement the office infrastructure, systems & procedures from scratch. He advised clients on proper instructional design and developed custom content as well as standard software applications. Mark was able to maximize the net profit by strategically managing the company’s assets & cash.

Toronto, Ontario, Ca

As a Systems Manager, Mark maintained all critical systems including the Front Office Property Management System (Micros -Fideilo), Accounting (Scala), Food & Beverage POS computer systems (Abacus 21) and support systems including back office, sales & catering and human resources applications in a 24x7 environment. In conjunction with the above tasks, Mark acted as the hotel’s liaison with both hardware and software suppliers to ensure that the terms of maintenance agreements were followed by all concerned. Mark worked closely with the centrally based corporate MIS office to coordinate all new system implementations and updates with staff and hardware/software suppliers. Mark designed system security procedures to execute and maintain alignment with control requirements and corporate policy to maintain all clientele and business confidential information.

Tucson, Arizona, Us

Mark worked within the College of Engineering & Mines as a student employee. He was responsible for maintaining and administering multiple domains at the University. He provided troubleshooting and support for all systems and peripherals, including pioneering the TriUniv database. Mark developed, implemented and provided training services to faculty staff and other campus users. He also assisted in review and analysis of new system specifications for completeness and compatibility with present software applications and system capabilities.

Master Of Science (Ms), Management Information Systems, General

Bachelor Of Science (Bs), Management Information Systems, General

Education record