Mark Kernohan Email & Phone Number

United Kingdom

Doing VR and working on games and stuff. It's fun!

Remote

Worked on improving customer experiences and bringing a new product to market during both a pandemic and an energy crisis. Tough gig!

Working on the research, planning and design for product subscriptions, and helping to improve the customer experience across checkout, Beauty Kits and various other areas throughout the website.

Helped to improve the Access to Work application service by addressing severalkey problem areas highlighted by user feedback.Integrated a number of new features to their internal systems to help facilitateAccess to Work agents during the pandemic and improve efficiencies across thedepartment.

London/Remote

Developed new tools, features and content to help improve the user journey from the end of sign up to the end of their trial period and reduce cancellations through A/B testing, rapid prototyping and weekly customer interviews.Conducted a review and redesign of their internal CRM software to help improve the customer service experience for both the staff and customers.

London, United Kingdom

• Led the ideation and development of new product ideas to help improve the overall experience for their direct business customers in the lubricants sector• Led the redesign of the global e-commerce experience for direct business customers, working with multiple teams, across multiple countries.• Initiated communication across multiple teams within Shell working on similar concepts helping improve efficiency and leverage existing solutions.

Maidenhead, Uk

Part of a team of Senior UI and UX Designers tasked with building a professional, consistent customer experience and a fully flexible atomic-based UI component library, as part of a massive company-wide initiative.

London, United Kingdom

Led the redesign of the map interface and integration of the live order tracking feature across the Just Eat mobile app and improved the general order tracking experience based on direct user feedback from on-site usability testing.

Farnham, Uk

Working closely with their in-house marketing and design team we developed a complete UX overhaul of how they attract and convert new customers and support existing ones. This included:• Extensive company-wide UX investigation (from research through to proposed solutions)• Redesign (both strategic and visual) of their group websites (conforming multiple sites, across different businesses within the group, to a consistent style and functionality while improving cross-selling capabilities)• Updating the company's online brand image in-line with UX discoveries and current trends• Improved the user journeys across their websites (including conversation and application processes, finance calculators, cross-business selling and existing customer support)

London, United Kingdom

Startup environment creating new enterprise products designed to help simplify complex technical processes and help businesses improve the way they communicate with their customers.During my contract I worked closely with a team of developers, technicians and architects as well as product, sales and design, across multiple products, within an Agile framework.I partnered with Product Owners to create the ideal product journey, humanise the language and include the most appropriate features, for the best user experience within the often limited budget and time constraints available. Together we turned a highly complex and technical product into something more user-friendly and intuitive.I also developed a brand-wide consistent UI style (across all their applications) to help define a unified company image. I then worked closely with the developers to create a detailed component library, using an atomic design approach, to ensure this image was easy to implement in future products. I worked across multiple products and utilised the full range of UX and UI skills, including: research; ideation; user profiles; user journeys; sitemaps; flowcharts; product architecture; content development; humanising technical jargon; sketching; wireframes (high and low fidelity); interactive prototypes; design; style; mark-up; documentation; creating style guidelines; developing a component library; and much more.

London, United Kingdom

Working on the Vodafone brand, my role was to research, design and develop their online advertising guidelines in line with the latest methods.Researched all advertising methods and identified consistencies in brand execution.Created the rules, guidelines and documentation to aid consistent ad creation (to be integrated into their main brand guidelines)

Marlow, Bucks

- Lead AD for Visa account and Video & Interactive projects- Worked in partnership with Content Director on many projects- Lead and oversaw projects from concept to final product- Worked with various Blue-chip brands- Managed teams across multiple countries

Marlow, Bucks

- Video/digital team leader- Directed video shoots- Worked on concept, storyboard, script, production, videography, direction, editing, animation, motion graphics, and more.

Marlow, Bucks

Marlow, Bucks

Henley-On-Thames, United Kingdom

Back in 2009, I was approached by a friend for some design work for his business, Target Art: a small startup that promoted and sold affordable art for lesser-known artists through an online store, as well as hosting regular, local exhibitions.Realising the potential of the business, I created a proposal outlining this potential (which included a complete brand overhaul, ideas for brand positioning and future growth). I also suggested joining the company as Creative Director, for a percentage of the profits, rather than charging them for design work on an ad hoc basis.During my time at the company I initiated a complete rebrand, re-designed the website, led advertising campaigns and curated exhibitions (including designing the layout, presentation, signage, advertising, promotional materials, etc).Unfortunately, while the idea had potential, the business failed due to lack of investment, poor sales and limited public exposure.