Achieved a 15% increase in orders by implementing taxonomy based category trees. Beyond the increase in sales, it helps Faire identify supply gaps, split “flooded” categories and experiment with new categories.Spent 2 years leading teams expanding into new markets, successfully going from 0 to 1 for apparel and “Upmarket” retailers, while also supporting international expansion.Improving platform scalability via load shedding, endpoint throttling, read only replica use, database tuning, and microservices) to support exponential year-over-year growth demands.Created a “tiger team” to improve SEO for 6 months, more than doubling organic platform growth and “blowing away our SEO consultant with one of the best growth charts he has ever seen”.Created a spreadsheet based product import/export solution that allowed brands to easily upload their own products. This same solution enabled Faire staff that do imports on behalf of brands to do so 6-7 times faster than with the former CSV based solution.Led the mobile apps team for almost 2 years, growing it from 5 engineers to 18.Leading the SR&ED & IDS programs at Faire, saving Faire $250K in 2020 and (tentatively) $500K+ in 2021. Commended automating most of this process to make the effort very light to support these programs (~15 minutes per manager per quarter on average).Twice directly led teams of 25+ engineersCommended for frequently having broad impact across engineering by implementing time saving and impactful process improvements. These improvements include:- automated KPI dashboards for teams to better understand health and drive improvements- reducing bug triage time by automatically mapping the “product area” to the owning team- documentation/training on how to consistently launch projects on time"He has built trust and followership among a large group of Faire team members. I have never seen the word "best" used as often as I have when others describe Mark." - Faire Performance Review

Building a cloud based platform that can detect your presence and automatically send welcome, loyalty and other marketing emails on behalf of restaurants, stadiums, etc.Led a team responsible for all aspects of real time detection of customer visits. This included- supporting/enhancing a large number of wireless hotspot router integrations (Meraki, Ubiquiti, Fortinet, Aruba), = maintaining, scaling and improving a real time event pipeline to stitch together “blips” from the router with device mac addresses, mapping them to customer information, visit length, and other metrics so our customers can know who their best customers are, make offers to people as they enter the store, and try to convert first visitors into loyal customers.Led a large project to make Zenreach’s solution meet international privacy requirements (GDPR, California Privacy Rights Act, etc.)I was asked to “make the captive portal faster” which seemed to be a source of reduced logins (a critical source of growth for Zenreach). When I double checked the numbers, I discovered that this was not going to materially impact our growth rate. While I did land some meaningful performance improvements, I also proposed a more compact sign up page with SSO support that led to a 17% increase in network growth rate.“Mark has been a pleasure to work with. His team has visibly improved over time, and the team has gelled very well together. His nature is very caring and approachable for those on his team, and that shows in the way he operates.” - Zenreach Performance Review

Our team creates/maintains web based solutions for training, HR (SAP/Workday), CRM (SalesForce, Self Service Portals, etc) and other content to BlackBerry customers and internal employees.Provide technical leadership to allow a team of 5 to manage a large software portfolio that was formerly staffed by 50+ engineers.

Blue Coat creates network devices to "stop the bad and accelerate the good". Our team focuses on "stopping the bad" by blocking viruses and other unwanted content to protect machines and free up network bandwidth for business critical applications.Created high speed algorithms to control network traffic based on the country of origin, application or operation being performed. Ask me about the Skype protocol!Earning $10 million in sales by creating a new web application firewall product that protects web sites from SQL injection, XSS and other common attacks

Managing a $30 million IT budgetTechnical leadership of IT and software projectsManaging technical aspects of a 500+ agent call center located in Waterloo, Montreal, Halifax and Manila.Drove $1.8 million in cost savings through virtualization, system consolidation and other projects.

Offer superior health care at lower cost using voice recognition and image processing solutions. Helped Agfa move from a single hospital offering to being able to support country wide health networks to improve patient care across hospitals.Build a web based solution to let bandwidth and memory constrained devices visualize large volumes of imaging data in near real-time. Ask me about “the sawtooth pattern” optimizationDesigned and built a solution allowing legacy server components to function as a fault-tolerant distributed system. This secured 4 multi-million dollar sales immediately, making AGFA a leading Hospital Enterprise IT vendor. This solution manages over 200 terabytes of medical exams per year and a third of Great Britain’s medical exams are stored on our solution.