Led a global team of skilled Engagement / Implementation mangers responsible for delivering our Marketing Loyalty programs to new customers , converting/migrating existing customers to new loyalty programs and moving existing customers to different regional cloud instances.

Lead a Global Engagement Management team responsible for delivering SaaS solutions for Marketing Loyalty programs for all new customers as well as directly managing complex projects.

Responsible for implementing SaaS Marketing Solutions to new customers in the restaurant and retail space. Provided input and feedback for the best practices around onboarding customers.

• Managed multiple supply chain projects for major manufacturing companies• Worked with major Technology Manufacturer on integrating with their logistics service providers

. Managed team responsible for delivery of SaaS Risk and Compliance management solutions for Legal and Financial services firms. Served as Account Executive in London to turn around a distressed program enabling Intapp to collect $1M in revenue and retain a top 3 Global law firm• Advised PMO office on process and improvements

Oversaw a professional services practice responsible for delivering SaaS solutions to optimize customers supply chains• Led global team to deliver supply chain and transportation management solutions• Managed multimillion-dollar customer programs growing Professional Services revenues and billings• Converted customers from fixed fee to time and materials and increased hourly billing rates which led to an increase in gross margin up to 25%• Maintained customer churn at under 4%• Supported sales cycles providing overview of best practices, providing estimates and Statements of Work• Launched initiative to monitor and improve the quality of delivery implementations• Audited and review projects for contract compliance and risks• Conducted executive steering committee meetings• Managed customer escalations• Advised Product Management on key features required to build out Logistics Network capabilities