Markki Falconer Email & Phone Number

Metro South Adult Basic Education

Created new, innovative web applications to increase marketing campaign performance and sales for one of the largest privately owned dealership groups in the country. Wrote clear, consise, and maintanable code using Javascript, Vue, HTML, and CSS using Nuxt framework to produce high-quality, responsive applications.

Transitioned from Implementation to Support, specifically to assist with the online portals and webpages used by newspaper subscribers and carriers. Provided creative solutions for issues and specific requests using templated and custom JavaScript, CSS, and HTML.

Worked on the Merge team and with clients to transfer their existing data into a new, consolidated database via setup translations, training sessions, and data verification testing to ensure a successful Go-Live.

Greater Minneapolis-St. Paul Area

-Analyzed and resolved customer problems from the use of the software in English and Spanish. -Advised peers and management on product development issues arising from product problems identified through application support cases with customers. -Completed, maintained, and processed pertinent paperwork and records for historical purposes and billing purposes. -Generated appropriate software change requests, work requests and interim requests as warranted. -Trained internal staff as a subject matter expert in several different topics.-Advised technical writers on user documentation changes. -Accepted after hours support responsibilities, including evenings, weekends, and holidays.

Translated English machine operating instructions into Spanish. Evaluated, revised and improved current Spanish instruction documents. Provided feedback to employee relations’ manager via email. Always met short turnaround deadlines.

Alexandria, Minnesota

Personally referred for position by college speech professor. Paid judge for all categories of speech meets—including finals. Worked well with students, other judges, and coaches.

Morris, Minnesota

Graded assignments and tests. Organized over 30 years of records for the Foreign Language Association of the Red River (FLARR). Organized and created published volumes of FLARR newsletters. Creatively used PowerPoint to prepare presentations for professors. Entrusted to handle confidential documents and information. Developed and sent recruitment letters to incoming students.

Bachelor Of Arts (Ba), Communication, Media, And Rhetoric, Major Gpa: 3.9

Activities and Societies: Treasurer of Students Against Cancer, ESL instructor and volunteer for 2 years

Bachelor Of Arts (B.A.), Spanish Language And Literature, Spanish Major Gpa: 3.7

Activities and Societies: Member of Sigma Delta Pi (National Collegiate Hispanic Honor Society). Member of Vamos Juntos (Spanish Club).

Pseo

Activities and Societies: Active in the school newspaper, The Ink Spot.

Diploma