Mark Kittnar Email & Phone Number

Miami, Florida, Us

Sympathy Brands is an Internet company providing the first Destination, Marketplace, and Resource to help guide bereaved families, caregivers, and comforters with aging, end-of-life, and condolences. Our websites provide a simple experience to guide people through the most challenging times. As Chief Technology Officer, I own delivering on Sympathy Brands vision and product roadmap. In this capacity, I ensure the transformation of product ideas from ideation into actionable concepts, timelines, and project delivery, while maintaining considerations of the financial implications, marketing needs, and the overall objectives of the business. As CTO, I am part of Sympathy Brand's Executive Team reporting directly to the CEO. In my role, I lead both Technology Enablement Teams and the Product Strategy Group. Sympathy Brands wholly owns and operates shiva.com, eCondolence.com, cemetery.com Jewishfuneralgroup.com and NJMW.org, leading online destinations for those seeking information and support on planning for loved ones and sending condolences.Please visit us:www.sympathybrands.comwww.shiva.comwww.eCondolence.comwww.jewishfuneralgroup.comwww.njmw.orgwww.cemetery.comwww.treesinamerica.com

Family Owned REIT

Chicago, Illinois, Us

Partner in the development of the strategic vision for the web, the implementation of the business plan/project roadmap for E-Commerce Join the leadership team in providing strategic direction and management of our rapidly growing web ops organization Manage disaster recovery/business continuity plans Manage internal/externally hosted systems committed SLA's Conduct capacity and budget planning for all platforms Negotiate vendor contracts/associated SOW’sRefine web sales operating model, focused on driving continued revenue and customer growth Collaborate with senior management on development of online sales capabilities Develop online sales standards Ensure web ops team efforts are in sync with business goals/expectations/budget Oversee management/availability of www.USCellular.com website and all associated systems Facilitate system audits - ensure compliance Interface with IS to ensure optimal network architecture and compliance Manage the documentation of security architecture for review Manage associates, hosting vendors, and consultants to design/implement/maintain Web Ops Prioritize and allocate projects/resources Manage associate utilization/responsibilities for projects/releases/testing/production operations Manage third party relationships with web development firms and vendorsManage Project and Release Management teams Manage the website annual release calendar Implement projects to unify/optimize customer’s experience on the web Introduce new technologies/process/techniques/best practices Develop/manage Web Ops release mgmt process/policies in conjunction with web dev teamsManage Web Test Team Ensure test roles are adequately resourced for all business initiatives Manage execution of UAT/performance/security testingManage Web Ops Support teams develop team expertise around key web operations disciplines Lead strategic discussions - technology/definition/implementation of application delivery platform

Chicago, Illinois, Us

Work directly with the overall Web Program Lead as the SOP Program Manager in the development of plans to utilize both internal program and project resources in order to deliver the solutions prescribed in support of the program. Also work in conjunction with all Program Track Leads to realize their program objectives. As the Program Manager, am responsible for maintaining a Program-wide, cross-Functional and cross-Technology view during participation of all Web Initiatives. • Skillfully negotiated the SOW’s for 2 separate third party strategic partners in supporting the pending design, development and delivery of a newly redesigned and enhanced web e-commerce solution.• Spearheaded the collaborated efforts of both internal and external teams in the development and implementation of U.S. Cellular’s re-launched web presence.• Managed the implementation of SaaS online Chat Solution• Managed the implementation of the BazaarVoice product Ratings and Review to further develop the Online Customer Experience.• Managed the implementation of BazaarVoice Ask and Answer social media solution as an integrated part of the Online Customer Experience. • Driving/developing the introduction of a fully evolved website release management structure and delivery model.

Chicago, Illinois, Us

Managed the complete life-cycle of all business and technical process work for all Web Initiatives while in this role. This involved leading my team in the complete design, development and implementing of all process-related work including, support modeling and ongoing structure. Had the responsibility to work with all areas of the business and speak on their behalf in support of all Web Initiatives. This included both Front line and Back Office Associates.

Chicago, Illinois, Us

Linked the interest of diverse groups inside and outside of customer service to advance the customer service mission and vision. Would deliver initiatives that enhance value for our customers, support our associates, and advance the organization by utilizing best practices of project management, focusing on the needs of our customers, incorporating associate feedback and building strong relationships with our business partners.• Managed the pipeline of project concepts that had Customer Service impacts and/or resource requests. • Represented Customer Service on corporate wide projects where there was a need to partner with the Customer Service Organization. • Served as the point-of-contact for all Customer Service associates during large project implementations. Provided status reports and communications.• Worked in collaboration with the Customer Care Centers (CCC’s) throughout a project's lifecycle to support the Customer Service Associates in their support of our Customers. • As the Customer Service Project Manager, concurrently managed multiple projects and programs always speaking on behalf of the complete Customer Service organization (1000+) associates.• Provided training content and development support in the creation of project training materials.

- Co-Head in the management of marketing communications efforts to promote baseball and softball programs through email blasts, social media, and the association website.- Manage the www.glencoebaseball.org website operations and development, including the redesign of the website to increase usage and capabilities.- Co-Commisioner of the Glencoe Girls Softball Program

Real Estate Investment Company.

Tooley Street , London, Gb

Managed and oversaw all aspects of the organization's technology and systems application development. Researched, developed, acquired and delivered efficient & effective technical solutions to streamline & automate processes. Negotiated for technology resources from stakeholder companies & Kantar Operations Global along with any required internal resource needs. Prioritized project requests and coordinated with local and global Kantar Operations entities to implement technology advances. Areas of responsibility included, but were not limited to: exchange server communications policy and procedures, network connectivity, intranet, extranet and public website development, study progression systems, project management of infrastructure applications such as job reporting systems, estimating, and scheduling. Filtered all global harmonization of solutions across Kantar Operations entities that involved Kantar Operations North America. Served as a representative of the Kantar Operations management team and collaborated with other management team members to develop globally unified solutions and best practices to address business needs and to drive Kantar Operations results. Liaised with multiple teams on technical and business needs. Approved all Technology Capital Expenditure expenses for Kantar Operations North America.• North American Project Manager for Global expansion initiative resulting in the creation of a new worldwide hub staffed to run 3 shifts daily.

Chicago, Illinois, Us

Developed and taught Infrastructure Project/Program Manager courses designed to increase the abilities of the Infrastructure Leads Team. Successfully created a training course in the art of resource planning and estimating. Created and directed biweekly Infrastructure Project/Program Manager Leads meeting to review risks, issues and status. Routinely had been a consult for other Infrastructure Project/Program Managers. Worked as the Program Realization Team Infrastructure Lead in Enterprise-wide projects each extending over 6 to 14 months. Worked as an Infrastructure Team Lead for over 35 different websites for weekly/monthly releases. Published process documentation used to train all IT Project Managers. • Led a team in the migration and re-platforming of a $300M flagship website. • Managed systems development, deployment and operations. Defined and implemented all infrastructure.• Managed internal and outsourced projects within approved budgets. • Successfully managed the migration of multiple websites out of one data center to another as part of a company sale with no downtime. • Infrastructure lead of large scale program to move one of two flagship websites from the current data center to a new location.• Coordinated and managed the Infrastructure for 35 small, medium and large-scale global releases of CNACentral.com website all running on Solaris/AIX/Websphere.• Coordinated and managed the Infrastructure for the re-launch of CNA.com website running on HP-UX/HTTP.• Coordinated and managed the Infrastructure for the original build-out of the OFAC financial scanning site on Windows 2000. Lead Consultant on 6 subsequent updated/upgraded versions of the site. Expanded the overall total lines of business scanned to above 100, 5 days a week. This site saved CNA $1.2 million per violation caught.• Coordinated and managed the migration of a $30 million per month website from a Windows NT platform to AIX, while integrating the upgrade of IBM Websphere

Co-designed and deployed 2 data center build outs both internal and external global locations. Created and managed technical support team to support 50,000 sq. ft. Chicago location. Co-designed and coordinated the moving of 2 offices and the network infrastructure. Designed and implemented a global network tape backup solution for all Intel systems.

Hanover, Md, Us

Responsible for installing, configuring, and supporting Windows 95, 98, NT 4.0 workstation on a Windows NT Domain. Responsibilities also include troubleshooting, resolving, and installing software and hardware, which includes; Microsoft Office 97-2000, Internet Explorer 4.X-5.X, Norton Anti-Virus 5.0, NT Service Packs, AOL, GHOST, Outlook 97-2000, Win NT 4.0. Hardware includes troubleshooting motherboards, NIC cards, hard drives, RAM upgrades, SCSI card installation and configuration, modem upgrades. Some installation of software upgrades including Outlook 97-2000, Win NT 4.0, Win 98, MS Office 97 and 2000, Novell Client 4.6, Internet Explorer 5.X, Lotus cc:Mail 8.41 and Extra 6.4.

Responsible for overseeing a warehouse staff of over 20 people along with overseeing operations of 3 high-end art galleries. Responsible for inventory control, employee relations, payroll, accounts receivable/payable, all framing of art and all other daily operation responsibilities; Oversee and direct all art gallery openings and special events. In addition building/configuring workstations including installing and configuring multiple printers. Hardware troubleshooting, monitors, video cards, sound cards, hard drives, printers, modem upgrades. Installing software, which includes; Microsoft Office 97-2000, Outlook, Internet Explorer 4.X-5.X, Norton Anti-Virus 5.0, NT Service Packs, AOL, UPS Online.

Certified, Lean

Cspo

Education record

Education record