Mark Knapp Email & Phone Number

Seattle, Wa, Us

Proud to be working for Earth's most Customer-Centric Company! A member of the AWS Professional Services team, helping companies implement their technology solutions on the AWS platform to achieve the needs of the business and exceed customer expectations We're Hiring! http://amzn.to/1wxCPMU

Seattle, Wa, Us

Seattle, Wa, Us

Austin, Texas, Us

• Migrated Highly available production SaaS environment to the AWS cloud from local data centero Redesigned SQL High Availability solution to use SQL AlwaysOn Availability Groups in a multi-AZ and multi-subnet architectureo Designed and Implemented new security standards necessary to protect customer data in a cloud environment including implementing MFA administrator access, RBAC IAM roles, site-to-site private tunnels, and locked down security groups.• Support and manage a hybrid-infrastructure environment utilizing cloud and VMWare solutions including multiple customer facing and internal layered server stackso Environment architecture comprised of Pulse ADC, Nginx load balancers, IIS 10 web servers, Redis Cache, Graylog, Metadefender ICAP servers, PingFederate SSO, SQL Server 2016, and Ansible for deployment and management automation

Burlington, Ma, Us

• Deploy and operate large scale cloud infrastructure and application services on the AWS platform across multiple global regions supporting the proprietary ClickSoftware SaaS applicationso Build and maintain a robust and resilient high availability cloud architecture on the AWS platform utilizing AWS technologies, NetScaler ADC, and Nginx load balancerso Manage a multi-region deployment to support global customers in North America, Europe, and Australia• Establish and maintain monitoring tools to monitor all servers, load balancers and firewalls. o Suite of monitoring tools including AWS Cloudwatch, Manage Engine OpManager and Eventlog Analyzer, Kaspersky Security Solutions, and Nagios• Identify, troubleshoot and resolve network or system issues in production environment to ensure the highest uptime and system performance• Support backup strategy of database and critical file systems to ensure minimal data loss even during DR events utilizing EBS, Snapshots, and S3 data backups• Participate in a 24/7 on-call emergency schedule, dealing with any critical platform and software outages to insure minimal impact to customer performance

• Performed strategic planning, architecture, design, and implementation of technologies and solutions to support customer user base of over 100,000 users and maximize operation efficiencyo Architect and support a highly-scalable, distributed system for running client facing web applications and services utilizing the Amazon Web Services EC2 platform• Ensure compliance with HIPAA and SSAE16 regulations to protect and safeguard customer data.• Designed, Planned, and implemented high availability, backup, and disaster recovery strategies to meet 99.95% uptime for customer facing applications.• Responsible for application release management, policies, and procedureso Updated release procedures and documentation to increase reliability, consistency, and to be relevant with an Agile based deployment strategy• Completed migration project of content management solutions from Subversion and Microsoft Sourcesafe to Atlassian Bitbucket and Microsoft Sharepoint• Escalation point / Tier 2 for issues related to the ongoing support and maintenance of the domain infrastructure; including technologies and services listed under the Operations Technician role

Hooksett, Nh, Us

• Planned and migrated the entire supporting computer infrastructure from Windows NT 4.0 and Exchange 5.5 to Active Directory 2008 R2 and Exchange 2010• Primary technical support for healthcare based company providing online products and serviceso Support for over 100 employees using primarily IBM / Lenovo based hardware, Windows XP and Win 7, Office 2013 Suite, SQL Server 2k8, Visual Studio 2010, Subversion, as well as data encryption applications ZixMail and PGP.• Implementation and administration of technologies and services including the following:o Microsoft Windows Server 2008 R2, Active Directory 2008 R2, Exchange 2010, IIS 7.5, SQL Server 2008 & 2012, DNS, DHCP, LDAP, KMS, WSUS, BizTalk 2010, Symantec Backup Exec 2010, Subversion, FogBugz, File servers, Cisco VoIP telephony solutions, Symantec Endpoint Encryption and Symantec Endpoint Protection 2012, Symantec Ghost, and Microsoft WDS• Supported migrations from IBMs traditional hosting solutions to cloud based Amazon Web Services (AWS) to increase scalability and availability of our product suite by leveraging EC2 and S3 architectures• Cigna appointed and acting Information Protection Coordinator responsible for the mitigation of business / customer data risks for the Choicelinx subsidiary (2008 – 2015)

Zurich, Zurich, Ch

North Andover, Massachusetts, Us

• Worked with a small IT staff for a cutting edge company dealing with on line software services utilizing the newest technical innovations on the market• Disaster recovery through data, SQL and Exchange backups using Veritas Backup Exec as well as mirrored hardware systems, high availability software such as Neverfail and Vinca Legato, and workstation imaging with Norton Ghost• Server and Workstation purchasing, installation, and support using primarily Dell and HP systems• Administration of Active Directory Network built on a Windows 2003 server system utilizing Exchange 2003, Microsoft DNS, Linux based DNS, DHCP, WINS, Symantec Mail Security for Exchange Server, Secure wireless access to network using WEP protection as well as VPN access for remote connectivity and mobile access to network resources.

• Provided troubleshooting for computer hardware, printers, networking (including Wi-Fi), and software applications for over 1000 workstations used by students and faculty in both local and remote sites including Windows, Linux, and Mac systems. • Maintained help desk database and technology inventory for district +Performed server maintenance and network administration including setup of DHCP, DNS, Exchange 2003, WEP protected secure Wi-Fi hotspots across entire district, and other duties as assigned by the Technology Director• Tier 1 help desk support for the students and faculty

Nashua, Nh, Us

Bachelor Of Science (Bs), Information Systems

Master Of Business Administration - Mba