Mark Knapp Email & Phone Number

Seattle, WA, US

Proud to be working for Earth's most Customer-Centric Company! A member of the AWS Professional Services team, helping companies implement their technology solutions on the AWS platform to achieve the needs of the business and exceed customer expectations We're Hiring! http://amzn.to/1wxCPMU

Seattle, WA, US

Seattle, WA, US

Austin, Texas, US

• Migrated Highly available production SaaS environment to the AWS cloud from local data centero Redesigned SQL High Availability solution to use SQL AlwaysOn Availability Groups in a multi-AZ and multi-subnet.
• Support and manage a hybrid-infrastructure environment utilizing cloud and VMWare solutions including multiple customer facing and internal layered server stackso Environment architecture comprised of Pulse ADC, Nginx.

Burlington, MA, US

• Deploy and operate large scale cloud infrastructure and application services on the AWS platform across multiple global regions supporting the proprietary ClickSoftware SaaS applicationso Build and maintain a robust.
• Establish and maintain monitoring tools to monitor all servers, load balancers and firewalls. o Suite of monitoring tools including AWS Cloudwatch, Manage Engine OpManager and Eventlog Analyzer, Kaspersky Security.
• Identify, troubleshoot and resolve network or system issues in production environment to ensure the highest uptime and system performance
• Support backup strategy of database and critical file systems to ensure minimal data loss even during DR events utilizing EBS, Snapshots, and S3 data backups
• Participate in a 24/7 on-call emergency schedule, dealing with any critical platform and software outages to insure minimal impact to customer performance

• Performed strategic planning, architecture, design, and implementation of technologies and solutions to support customer user base of over 100,000 users and maximize operation efficiencyo Architect and support a.
• Ensure compliance with HIPAA and SSAE16 regulations to protect and safeguard customer data.
• Designed, Planned, and implemented high availability, backup, and disaster recovery strategies to meet 99.95% uptime for customer facing applications.
• Responsible for application release management, policies, and procedureso Updated release procedures and documentation to increase reliability, consistency, and to be relevant with an Agile based deployment strategy
• Completed migration project of content management solutions from Subversion and Microsoft Sourcesafe to Atlassian Bitbucket and Microsoft Sharepoint
• Escalation point / Tier 2 for issues related to the ongoing support and maintenance of the domain infrastructure; including technologies and services listed under the Operations Technician role

Hooksett, NH, US

• Planned and migrated the entire supporting computer infrastructure from Windows NT 4.0 and Exchange 5.5 to Active Directory 2008 R2 and Exchange 2010
• Primary technical support for healthcare based company providing online products and serviceso Support for over 100 employees using primarily IBM / Lenovo based hardware, Windows XP and Win 7, Office 2013 Suite, SQL.
• Implementation and administration of technologies and services including the following:o Microsoft Windows Server 2008 R2, Active Directory 2008 R2, Exchange 2010, IIS 7.5, SQL Server 2008 & 2012, DNS, DHCP, LDAP, KMS.
• Supported migrations from IBMs traditional hosting solutions to cloud based Amazon Web Services (AWS) to increase scalability and availability of our product suite by leveraging EC2 and S3 architectures
• Cigna appointed and acting Information Protection Coordinator responsible for the mitigation of business / customer data risks for the Choicelinx subsidiary (2008 – 2015)

Zurich, Zurich, CH

North Andover, Massachusetts, US

• Worked with a small IT staff for a cutting edge company dealing with on line software services utilizing the newest technical innovations on the market
• Disaster recovery through data, SQL and Exchange backups using Veritas Backup Exec as well as mirrored hardware systems, high availability software such as Neverfail and Vinca Legato, and workstation imaging with.
• Server and Workstation purchasing, installation, and support using primarily Dell and HP systems
• Administration of Active Directory Network built on a Windows 2003 server system utilizing Exchange 2003, Microsoft DNS, Linux based DNS, DHCP, WINS, Symantec Mail Security for Exchange Server, Secure wireless access.

• Provided troubleshooting for computer hardware, printers, networking (including Wi-Fi), and software applications for over 1000 workstations used by students and faculty in both local and remote sites including.
• Maintained help desk database and technology inventory for district +Performed server maintenance and network administration including setup of DHCP, DNS, Exchange 2003, WEP protected secure Wi-Fi hotspots across.
• Tier 1 help desk support for the students and faculty

Nashua, NH, US

Bachelor Of Science (Bs), Information Systems

Master Of Business Administration - Mba