An experienced PMP-certified IT Project Manager specializing in Release Management, well-practiced with Support Transition Management, and has led application maintenance projects using the system development life cycle (SDLC). • Background - Worked with application releases in Financial, Marketing, Supply Chain, Integration and Reporting areas. Led IT operations for Recruiting, Travel, Workforce Management and Purchasing applications. • Project Management and Tools - Experienced with end-to-end application projects methodologies including System Development Life Cycle (SDLC) and project waterfall approach. Proficient tracking project progress using Microsoft Project and Jira for requirement and issue tracking.• Cross-Functional Team Coordination - Coordinated involvement as needed between customers, development teams, database administrators, server teams, network teams and support teams for releases to business applications.• Leadership -Led multiple operational support teams in projects for organizational improvements. Supervised global project teams supporting company’s HR applications in 24x7 operations.• Data Analysis and Reporting - Tracked effort against tasks to determine progress utilizing both Microsoft Project and Microsoft Excel. Prepared weekly status reports to management and monthly progress reports to stakeholders and upper management using Microsoft PowerPoint.• Customer Support - Worked incident tickets to resolution with customers either through chat messages, or conference calls. Responded to and resolved customer issues during consultant request process.• Training and Documentation - Coordinated training between development, operations and customer teams for releases and new applications transitioned into the organization. Ensured updated support documentation available to operations teams allowing quick response to Major Incidents and other support issue resolutions.

• Oversaw application releases, monitoring, documentation, communication, risk, cross-functional team coordination and training for over 150 client applications keeping client’s applications running optimally• Planned and managed application support readiness transition including knowledge transfer sessions, application monitoring, support documentation and configuration management updates of over 200 applications into and out of the organization working with support teams, external providers, and customer with minimal client impact • Managed consulting request process addressing client’s application issues for over 163 applications during private cloud migration including tracking progress of over 470 consulting requests for 9 service integrators which helped the client meet their strategic and financial goals• Created training material for organization’s transition to client’s ServiceNow environment• Handled organization’s application portfolio resulting in tracking of supported application and trend reporting for budgetary planning• Performed Major incident and war room executive status reporting to stakeholders for both the client and the company• Led multiple operation support teams in Knowledge Management project which updated client’s 270 application runbooks improving auditing compliance to > 90% on Mission Critical applications and implemented process to maintain compliance

• Directed and oversaw application change planning, support readiness and training for 150 client applications.• Coordinated with development teams the migration, setup, and support of 100+ applications after 3 major company spinoffs• Determined requirements, designed, built and tested major incident action items tracking process using SharePoint, file extracts and C program greatly reducing manual efforts

• Directed and oversaw application change planning, release management, support readiness and training for 75 client applications.

• Reviewed, coordinated and implemented changes to client's applications on multiple platforms and databases within defined implementation windows• Performed incident management resolution for user and system reported issues within SLA thresholds• Directed and contributed to major incident resolution efforts working to minimize application downtime and impacts• Captured client reporting needs and transformed month end progress tracker using SharePoint site, C#, HTML, MS SQL Server, and Oracle allowing for more accurate month end progress status in three global major time zones

• Oversaw operational support and managed the transition of the legacy company's HR Recruiting, Travel, and Workforce Management applications to HP, including coordinating eventual shut down activities

• Effectively led the migration of the company’s recruiting application from aging proprietary architecture to a Windows-based system, successfully delivering the project on time, eliminating data corruption issues, and enhancing business sourcing efficiency and satisfaction despite the absence of rollback capabilities• Managed application maintenance and 24/7 operational activities of multiple internal application projects including Recruiting and Workforce Management comprised of global resources in five countries with operating budgets up to $1,000,000• Initiated and oversaw project which virtualized business partner’s application servers that added additional processing power and reduced monthly operational costs by 56% from $19,500 to $8,500

• Designed and implemented a customized Oracle/Unix data warehouse system for purchasing organization which reduced the time spent analyzing purchasing data• Implemented improvements to web-based reporting system that reduced report run times from 30 minutes to 20 seconds• Determined requirements, designed, and implemented changes, and performed support operations of the company’s purchasing systems

• Coordinated planning, testing and implementation of updates to the company’s purchasing systems using SDLC methodology with the Business Account team• Handled ad-hoc service reporting to the Business Account team answering data related questions they could not do through the provided interfaces• Established an account support role for EDI processing by assuming the necessary support responsibilities, handling minor concerns up front, and making direct contact with outside vendors to correct problems

• Performed troubleshooting of hardware problems with computer terminals, network lines, controllers, modems, personal computers• Installed new computer hardware and network lines at government satellite offices• Restructured the department's computer inventory by making database layout more efficient allowing for easier access and faster identification of county assets