Mark K. Email & Phone Number

The Hague, South Holland, Netherlands

The Hague, South Holland, Netherlands

. Global end-user support specialist for 15 countries. Responsible for global workplace services. Responsible for setting up new offices and relocating / integrating existing offices. Trading application support. Change / problem / incident management. Managing global IT projects. In continuous contact with business (US, Europe, Asia), (SAAS) application /.

The Hague Area, Netherlands

Within a dynamic organization as NN IP a lot of projects run simultaneously of which a substantial amount is brought back to the "RUN" team when it comes to global IT upgrades, office integrations and/or relocations, IT design/setup of new offices, creation of authorization to connect documentation (evidence to assure no risks are present for the existing.

The Hague Area, Netherlands

• Responsible for global Workplace Services (WPS), optimization and simplification of ICT services and maximizing end-user satisfactory
• End-user support specialist, escalation point for global IT onsite support teams and centrally located Service Desk within an asset management organisation / trading office(s)
• In regular contact with (SaaS) vendors to guarantee no impact on the end-user application usage, e.g. regarding adjustments required on office and vendor side due to necessary infrastructural changes
• Operational Management of ICT outsourcings contracts, front-end and back-end environment, centrally and for remote offices (Asia, Europe, US), global telephony, networking services, Cloud Services (Office365, etc.)
• Responsible for designing, planning, aligning, coordination, communication and management of global WPS/IT projects
• Delivery of management reports on all WPS related topics, changes, projects

Den Haag

Brussels Area, Belgium

• Role description: in the role of Head of Systems & Storage (S&S), I am responsible for:
• the BNP Paribas IP wintel and storage solutions globally, all S&S related business as usual (wintel, storage i.e. NetAPP and XP24000, datacenters, backups, messaging including blackberry)
• managing the BNP Paribas IP IT outsourcings partner operational wise in delivering the required support / services
• improving the current business infrastructure taking into account business requirements, costs and manageability by designing / implementing (improvements for) wintel and storage solutions, ESX environments, datacenter.
• maintain the contracts for a different set of service providers, e.g.:- IT outsourcings contract- Blackberry BES support contract- NetAPP maintenance contract- Backup license service & support contract

Amsterdam Area, Netherlands

Primary activities & responsibilities:As of 01-01-2009, the onsite support service has been insourced again by Fortis Investments including the involved employees according to the “man follows job” principle. The role of Regional Head of End User Support EMEA was created as one of the new positionsrelated to the end user support service within Fortis.

Amsterdam Area, Netherlands

Primary activities & responsibilities:Detached at Fortis Investments (after the IT outsourcing) by HP as Account Technical Lead (ATL) Onsite Support Services, this function comes with the following responsibilities:- Act as representative for the general role HP plays in global onsite support services for the customer Fortis Investments- Act on.

Amsterdam Area, Netherlands

Primary activities & responsibilities:Detached at Fortis Investments (after the IT outsoutcing) by HP as Customer Service Engineer / Team Leader ICT NL, this function comes with the following responsibilities:- Monitoring servers / processes- Configuring / maintaining client switches- Providing (software / hardware) installation documentation- Providing.

Amsterdam Area, Netherlands

Primary activities & responsibilities:- Monitoring servers / processes- Configuring / maintaining client switches- Providing (software / hardware) installation documentation- Providing server support- Maintaining (ex-)user data archive- Perform backup management and restores- Provide first, second and on-site support- (Re-)install server(s)- Point of.

Amsterdam Area, Netherlands

Primary activities & responsibilities:- Monitoring servers / processes- Providing (software / hardware) installation documentation- Providing server support- Maintaining (ex-)user data archive- Perform backup management and restores- Provide first, second and on-site support- (Re-)install server(s)- (Participate in) roll out of local project(s)- Point of.

Master Of Science (Msc.) / Doctorandus (Drs.), Pharmacy

Vwo (Pre-University Education), High School/Secondary Diplomas And Certificates