Mark Kriesch Email & Phone Number

Temecula, California, Us

Minnetonka, Mn, Us

Led most of the development, testing, deployment, and ongoing operations of the Billing Optimization services that process $3 Billion of transactions per year. Utilized API, machine learning, and AI technologies🔹 Created, prioritized, and managed the Billing Optimization roadmap using internal analytics and payment market research to estimate incremental revenue or cost savings🔹 Led work throughout the entire product lifecycle. Broke down business needs into application requirements, collaborated with cross-functional teams. Created scope document, requirements, estimated benefits, and implementation. 🔹 Discovered a need for a Billing Optimization team. Made the recommendation to leadership, the team was established, and I led most of the product development. Last year, all our services combined resulted in $50M+ of incremental revenue.🔹 Identified opportunities for specific times when a transaction was processed. Led efforts to create the Time-of-Day API service using advanced machine learning technology. This resulted in $15M+ in incremental revenue last year.🔹 Analyzed subscription renewal by day and discovered performance varied by day. Led efforts to create a Dynamic-Calendar-Attempt API service which generated $1M+ in incremental revenue last year. Also utilized machine learning technology.🔹 Led efforts to reduce processing costs by $800K+ last year by not attempting low probability of success subscriptions.🔹 Took over Chargeback Management and reduced chargeback fine costs from $700K to $4K in three years.

Minnetonka, Mn, Us

Partnered with Sales and Account Management teams to assess payment method opportunities for prospects and current clients. Analyzed payment data, created insights, and presented findings to international clients.🔹 Designed competitive benchmarks to educate, demonstrate value, and retain our top 11 clients. Received very positive feedback on presentations and all 11 clients remained clients.🔹 Created new key metrics to monetize Credit Card transaction recovery and authorization rate opportunity gaps.🔹 Participated in a proof-of-concept test with a large prospect. Discovered our greatest value proposition for this client which was estimated to be $70M over the next three years.

Us

Led analytic and account management team responsible for clients’ customer experience programs. Provided full-service Customer Experience program; web dashboards, reporting, KPI creation, analysis, training, near real-time complaint feedback loop, and management. Clients and prospects included Quick and Full-Service Restaurants, healthcare, dental insurance, health and well-being services, and entertainment.🔹 Analyzed client customer satisfaction data, presented easy to understand visual insights, and made recommendations to C-Suite and senior executives.🔹 Designed online reporting tools and KPIs for site, franchise, field, and corporate managers to enable benchmarking and immediate actions. Managed reporting web portal projects.🔹 Developed and managed implementation of “Areas of Focus” algorithm and reporting to help site managers prioritize actions that have maximum impact on increasing site customer satisfaction KPIs. 🔹 Created the survey instrument to capture customer feedback from client needs analysis.🔹 Led the Voice of the Customer (VOC) program teams for multiple clients.🔹 Presented at franchise conferences on KPI drivers for best compensation strategies to increase customer experience and satisfaction scores.

Port Washington, Ny, Us

Led NPD on-site team at largest U.S. automotive aftermarket retailer. Identified and communicated competitive opportunities to leaders and executives. Led internal and external cross-functional teams to facilitate strategic projects. Partnered with groups across the organization on strategic planning and execution to influence manufacturers to purchase more retailer specific data. Reported to the Director Account Management.🔹 Surpassed sales goals, outperformed sales budget by 13-27%.🔹 Partnered with manufacturer's team and sold $609K in retail account data.🔹 Created and executed account strategy to increase NPD data and insight use, protect retailer POS data flow, increase retailer revenue, and increase revenue from manufacturers that support the retailer.🔹 Led local discussions with Regional Vice Presidents on their market, regions, channels, and category performance to identify opportunities and measure business results. Local marketing strategy were then updated.🔹 Participated in “war games” simulations in key markets. Provided competitive data for simulations which improved client understanding of local competition and positioned NPD as a strategic partner with the retailer.🔹 Trained small to large groups of clients’ employees on NPD’s web research tools, POS data, customer experience, market share, and other key metrics. Training was used as a catalyst to spread data and insight usage in marketing, merchandising, finance, field, and real estate departments.

Richfield, Minnesota, Us

On contract with Spherion, analyzed POS and consumer data to quantify category business opportunities and key drivers. Monitored competitive and market conditions. Leveraged industry knowledge and made strategic recommendations to optimize category profit. Supported Mobile Phones, Video Games, Music, Movies, and Major Appliances.🔹Transformed category teams for better market intelligence. 🔹 Developed actionable insights from reporting and analysis for merchandising, marketing, and top executives. Led monthly cross-functional team meetings to identify drivers of key categories.🔹 Led survey design and development for Best Buy Mobile and the corporate reputation tracker. Improved market research metrics while saving $300K on research costs.🔹 Discovered, evaluated, and negotiated terms with new data source for musical instruments category leading to new insights and supporting new category rollout.

Bachelor Of Arts, Business Management - Math And Physics Electives

Postsecondary Education, Calculus