Mark Kriesch

Mark Kriesch Email and Phone Number

Payment Operations Director | Product Manager | Leadership that Drives Revenue Growth and Cost Savings @ IDIQ
Mark Kriesch's Location
Greater Minneapolis-St. Paul Area, United States, United States
Mark Kriesch's Contact Details
About Mark Kriesch

As a Product, Operations, and Analytics Leader, I lead cross-functional teams that identify opportunities for incremental revenue growth and cost savings and create API services to capture those opportunities. I thrive in cultures that value fact-based decision making, build authentic and collaborative relationships, and measure results to arrive at the best solution.My Signature Strengths Include:🔵 Cutting-Edge Product Manager – By utilizing API, Machine Learning, and AI technologies, I lead cross-functional international teams, discover and monetize opportunities, create scoping and requirement docs, lead development, and manage and prioritize the product roadmap.🔵 Creative Problem Solver – Asking the right questions helps me understand the problem and collaborate with stakeholders to identify options to arrive at the best solution.🔵 Collaborative Relationship Builder – I’m able to effortlessly develop relationships with internal partners in matrix organizations and with external customers.🔵 Talent Development – I love to mentor direct reports and other team members on effective communication, client management, insights, visualization, leadership, and help them strive for their potential, which intern helps the team grow as well.🔵 Respected Analyst – By distilling mountains of data I’m able to create simple insights and present them in intuitive visual formats to enable fast, smart decision making.Significant Career Accomplishments:✓ While working on a proof-of-concept for a large prospect, I discovered a need for a Billing Optimization team. Upon my recommendation to leadership, the team was established, and I led most of the product development. Last year, all our services combined resulted in $50M+ of incremental revenue.✓ The team identified opportunities for specific times when a transaction was processed. I led efforts to create the Time-of-Day API service using advanced machine learning technology. This resulted in $15M+ in incremental revenue last year.✓ I led efforts to reduce processing costs by $800K+ last year by not attempting low probability of success subscriptions.Feel free to reach out to me to discuss opportunities at mark.kriesch@gmail.com.

Mark Kriesch's Current Company Details
IDIQ

Idiq

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Payment Operations Director | Product Manager | Leadership that Drives Revenue Growth and Cost Savings
Mark Kriesch Work Experience Details
  • Idiq
    Director Of Payments Operations
    Idiq Apr 2023 - Present
    Temecula, California, Us
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  • Digital River
    Product Manager | Sr. Payments Analyst
    Digital River 2018 - Aug 2022
    Minnetonka, Mn, Us
    Led most of the development, testing, deployment, and ongoing operations of the Billing Optimization services that process $3 Billion of transactions per year. Utilized API, machine learning, and AI technologies🔹 Created, prioritized, and managed the Billing Optimization roadmap using internal analytics and payment market research to estimate incremental revenue or cost savings🔹 Led work throughout the entire product lifecycle. Broke down business needs into application requirements, collaborated with cross-functional teams. Created scope document, requirements, estimated benefits, and implementation. 🔹 Discovered a need for a Billing Optimization team. Made the recommendation to leadership, the team was established, and I led most of the product development. Last year, all our services combined resulted in $50M+ of incremental revenue.🔹 Identified opportunities for specific times when a transaction was processed. Led efforts to create the Time-of-Day API service using advanced machine learning technology. This resulted in $15M+ in incremental revenue last year.🔹 Analyzed subscription renewal by day and discovered performance varied by day. Led efforts to create a Dynamic-Calendar-Attempt API service which generated $1M+ in incremental revenue last year. Also utilized machine learning technology.🔹 Led efforts to reduce processing costs by $800K+ last year by not attempting low probability of success subscriptions.🔹 Took over Chargeback Management and reduced chargeback fine costs from $700K to $4K in three years.
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  • Digital River
    Client Payments Advisor | Sr. Payments Analyst
    Digital River 2017 - 2018
    Minnetonka, Mn, Us
    Partnered with Sales and Account Management teams to assess payment method opportunities for prospects and current clients. Analyzed payment data, created insights, and presented findings to international clients.🔹 Designed competitive benchmarks to educate, demonstrate value, and retain our top 11 clients. Received very positive feedback on presentations and all 11 clients remained clients.🔹 Created new key metrics to monetize Credit Card transaction recovery and authorization rate opportunity gaps.🔹 Participated in a proof-of-concept test with a large prospect. Discovered our greatest value proposition for this client which was estimated to be $70M over the next three years.
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  • Questar Customer Experience
    Director Of Consulting Services | Customer Experience
    Questar Customer Experience 2014 - 2016
    Us
    Led analytic and account management team responsible for clients’ customer experience programs. Provided full-service Customer Experience program; web dashboards, reporting, KPI creation, analysis, training, near real-time complaint feedback loop, and management. Clients and prospects included Quick and Full-Service Restaurants, healthcare, dental insurance, health and well-being services, and entertainment.🔹 Analyzed client customer satisfaction data, presented easy to understand visual insights, and made recommendations to C-Suite and senior executives.🔹 Designed online reporting tools and KPIs for site, franchise, field, and corporate managers to enable benchmarking and immediate actions. Managed reporting web portal projects.🔹 Developed and managed implementation of “Areas of Focus” algorithm and reporting to help site managers prioritize actions that have maximum impact on increasing site customer satisfaction KPIs. 🔹 Created the survey instrument to capture customer feedback from client needs analysis.🔹 Led the Voice of the Customer (VOC) program teams for multiple clients.🔹 Presented at franchise conferences on KPI drivers for best compensation strategies to increase customer experience and satisfaction scores.
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  • The Npd Group
    Account Manager | Data Analytics | Market Research
    The Npd Group 2009 - 2014
    Port Washington, Ny, Us
    Led NPD on-site team at largest U.S. automotive aftermarket retailer. Identified and communicated competitive opportunities to leaders and executives. Led internal and external cross-functional teams to facilitate strategic projects. Partnered with groups across the organization on strategic planning and execution to influence manufacturers to purchase more retailer specific data. Reported to the Director Account Management.🔹 Surpassed sales goals, outperformed sales budget by 13-27%.🔹 Partnered with manufacturer's team and sold $609K in retail account data.🔹 Created and executed account strategy to increase NPD data and insight use, protect retailer POS data flow, increase retailer revenue, and increase revenue from manufacturers that support the retailer.🔹 Led local discussions with Regional Vice Presidents on their market, regions, channels, and category performance to identify opportunities and measure business results. Local marketing strategy were then updated.🔹 Participated in “war games” simulations in key markets. Provided competitive data for simulations which improved client understanding of local competition and positioned NPD as a strategic partner with the retailer.🔹 Trained small to large groups of clients’ employees on NPD’s web research tools, POS data, customer experience, market share, and other key metrics. Training was used as a catalyst to spread data and insight usage in marketing, merchandising, finance, field, and real estate departments.
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  • Best Buy
    Market Research Analyst Consultant
    Best Buy 2005 - 2008
    Richfield, Minnesota, Us
    On contract with Spherion, analyzed POS and consumer data to quantify category business opportunities and key drivers. Monitored competitive and market conditions. Leveraged industry knowledge and made strategic recommendations to optimize category profit. Supported Mobile Phones, Video Games, Music, Movies, and Major Appliances.🔹Transformed category teams for better market intelligence. 🔹 Developed actionable insights from reporting and analysis for merchandising, marketing, and top executives. Led monthly cross-functional team meetings to identify drivers of key categories.🔹 Led survey design and development for Best Buy Mobile and the corporate reputation tracker. Improved market research metrics while saving $300K on research costs.🔹 Discovered, evaluated, and negotiated terms with new data source for musical instruments category leading to new insights and supporting new category rollout.
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Mark Kriesch Skills

Market Research Competitive Analysis Analytics Customer Insight Crm Strategic Planning Analysis Management Leadership Competitive Intelligence Customer Satisfaction Project Management Building Relationships Customer Relationship Management Consumer Insights Marketing Strategy Coaching Cross Functional Team Leadership Retail Communication People Management Training And Development Employee Training Teamwork Market Performance Client Management Performance Tuning Analytical Skills Strategy Market Analysis Creative Problem Solving Presentation Skills Teaching Execution Skills Customer Experience Management Active Learning Listening High Achiever Customer Experience Business Decision Insights Automotive Aftermarket Data Analysis Facilitation Storytelling Voice Of The Customer Voice Of The Employee Cross Functional Collaborations Business Insights Delta Associates

Mark Kriesch Education Details

  • Gustavus Adolphus College
    Gustavus Adolphus College
    Business Management - Math And Physics Electives
  • Concordia University-St. Paul
    Concordia University-St. Paul
    Calculus

Frequently Asked Questions about Mark Kriesch

What company does Mark Kriesch work for?

Mark Kriesch works for Idiq

What is Mark Kriesch's role at the current company?

Mark Kriesch's current role is Payment Operations Director | Product Manager | Leadership that Drives Revenue Growth and Cost Savings.

What is Mark Kriesch's email address?

Mark Kriesch's email address is ma****@****ail.com

What is Mark Kriesch's direct phone number?

Mark Kriesch's direct phone number is +165168*****

What schools did Mark Kriesch attend?

Mark Kriesch attended Gustavus Adolphus College, Concordia University-St. Paul.

What are some of Mark Kriesch's interests?

Mark Kriesch has interest in Tesla, Secondary, Syndicated, Cars, Shell, Polk, Target, Iri, Retail, Omega Watches.

What skills is Mark Kriesch known for?

Mark Kriesch has skills like Market Research, Competitive Analysis, Analytics, Customer Insight, Crm, Strategic Planning, Analysis, Management, Leadership, Competitive Intelligence, Customer Satisfaction, Project Management.

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