Mark Kua Email & Phone Number

Santa Clara

- Lead engaging tours and programs for diverse groups of visitors, tailoring content to appeal to all ages and interests.- Foster a welcoming atmosphere by greeting and interacting with visitors on the museum floor, ensuring exceptional customer service at all times.- Provide assistance with inquiries regarding museum services, events, and logistics, demonstrating flexibility and adaptability in communication.- Handle visitor interactions with professionalism and hospitality, accommodating special needs and requests to enhance the guest experience.- Demonstrate cultural sensitivity by being mindful of diverse customs and needs of visitors from around the world and those with special requirements.- Address attendee complaints promptly and efficiently, ensuring guest safety and satisfaction, while escalating concerns as necessary.- Conduct regular walkthroughs of the museum space, proactively addressing concerns and maintaining tidiness and orderliness of displays and products.- Collaborate with coworkers, attendees, and clients to ensure seamless execution of museum operations and events.- Fulfill other duties as assigned, contributing to the overall success and mission of the museum.

San Jose, California, United States

- Designed various digital media for clients, such as mobile web apps, logos, posters, album art, social media ads, and photo retouching using Photoshop, Illustrator, and InDesign.- Edited videos for clients showcasing their brand and products in Premiere Pro and AfterEffects resulting in either increased sales or brand awareness.- Photographed for various large and small clients. Captured compelling and visually appealing images for various projects, including portraits, events, weddings, products, and landscapes. Editing thousands of photos using Adobe Lightroom.- Maintained clear and open communication with clients throughout the design process, providing project updates and addressing any concerns or questions.- Managed project contracts, including scope, timelines, and payments, to ensure projects stayed on track and within budget.- Actively marketed freelance services through online platforms, social media, and networking to attract new clients and build a strong client base.

Cupertino, California, United States

- Mastering the art of teppanyaki cooking, including precision knife skills, flipping, and cooking techniques, to provide an entertaining and high-quality dining experience for guests.- Acquiring a deep understanding of Benihana's menu offerings and consistently incorporating creativity and innovation into the preparation and presentation of dishes to enhance the overall dining experience.- Developing strong interpersonal skills to engage with guests, create an interactive dining atmosphere, and showcase the culinary skills and showmanship that are integral to the teppanyaki experience.- Ensuring strict adherence to food safety protocols, maintaining a clean and organized cooking station, and consistently delivering dishes of the highest quality in accordance with Benihana's standards.- Collaborating effectively with fellow chefs and kitchen staff to streamline workflow and maintain a smooth operation in a fast-paced environment. Actively participating in ongoing training programs to enhance culinary skills and stay updated on company standards.

San Jose, California, United States

- Generated over $100,000 in sales revenue in the first year of operating the Amazon FBA business.Achieved and maintained a competitive edge by staying informed about market trends, competitor activities, and industry best practices.- Implemented pricing strategies to maximize profitability while remaining competitive in the market.- Managed end-to-end logistics, ensuring timely and accurate fulfillment of customer orders.- Proficient in all aspects of Amazon FBA, from product listing creation to order fulfillment and customer service.- Developed and implemented pricing strategies to maximize profitability and maintain competitiveness in the market.

Sunnyvale, California, United States

- Collaborated with cross-functional teams at Apple Inc. to showcase products for presentations, resulting in an increase in product interest and sales.- Designed Keynote presentations for software and hardware launches for Apple using Photoshop, Sketch, AfterEffects, and Figma.- Created assets or features within apps for use in presentations to showcase the newest design rollouts and updates.- Collaborated with the 3D Artist team using Figma to demo prototypes showcasing updates and newest features on iOS and MacOS to stakeholders.

Santa Clara, California, United States

- Successfully designed and launched a mobile banking app for OnDot Systems Inc., resulting in more than 1 billion transactions per month, provided digital capabilities for over 30 million cards, and provided more than 4,500 banks and credit unions with a digital card services platform to drive cardholder engagement.- Designed dynamic and complex prototypes for a worldwide mobile banking app andproduct features using Sketch, Illustrator, Photoshop, and Zeplin.- Utilized user-centered design practices to create new app tools such as travelnotifications, budget tracker, and planner.- Performed usability testing on Android and iOS devices prior to product launch.- Conducted design and competitor research by user testing and reported findings tosenior UX designers and Product Managers.- Performed color contrast and auditory testing for ADA Compliance on mobile devices.

Santa Clara, California, United States

- Provided technical assistance to library patrons by diagnosing and resolving hardware and software issues with computers, printers, and other technology equipment.- Conducted routine maintenance and performed repairs on computer workstations and peripherals to ensure they remained in good working condition.- Managed software updates and installations on library computers, ensuring that all systems were running the latest versions of software and security patches.- Assisted in troubleshooting network connectivity issues and liaised with IT departments to address larger network problems.- Collaborated with other library staff and departments to integrate technology into library programs and services, enhancing overall library offerings.