Mark Kunkel Email & Phone Number

Cincinnati, Ohio Area

Aberdeen, Scotland, Gb

Ensure customer and consumer satisfaction by ensuring high levels of IT service, promoting technical advancements, and increasing the communication and awareness of strategies, services, and deliverables throughout the organization.

Accomplished senior-level IT leader, advisor, and entrepreneur leveraging a wide breadth of technology, business experience, and education which propel enterprises toward milestone success. An innovator and developer of breakthrough solutions for complex business challenges. A top-performing, customer-focused, leader effective at working with clients, vendors and motivating staff to achieve organizational goals. Proven ability leveraging resources and managing projects for internal and external clients.

Dayton, Ohio, Us

VARtek provides IT infrastructure managed services for K-12 school districts. http://www.vartek.comAs a Technology Services Director, in addition to managing projects and operations staff for regional customers, I directed client relationships and business development opportunities as well as managed the central Service Desk staff which supports all of VARtek's customers.

Progressed from Director of IT to Vice-President of IT and overall business operations for the largest privately-owned commercial real estate brokerage firm in Greater Cincinnati. Converted internal IT services into revenue-generating services for real estate and non-real estate clients.Responsible for IT infrastructure and business software as well as overall business operations. Provided general oversight of 12 department and staff-level employees. Forward-thinking innovator who guided partnership between newly-acquired IT managed services firm and Grubb & Ellis | West Shell Commercial (G&E | WSC), established to provide complementary IT services to commercial real estate clients. Took ownership of acquired company's operations while concurrently strategizing and implementing business process improvement initiatives. Redefined the product/service offerings and repositioned the firm as a partner and provider of integrated IT offerings.KEY ACHIEVEMENTS Established a paradigm shift in philosophy for the IT side of the business re-engineering its focus from one of just internal enterprise support to a profit center—an initiative that produced both company profitability and cost savings for real estate clients. Facilitated an 88% increase in total revenue per transaction by collaborating on the design and launch of a cutting-edge Brokerage Information System (BIS) that is still in use today. Introduced networking infrastructures for newly-acquired companies that enabled access to shared resources, saving each subsidiary more than $200K in capital costs and labor expenditures annually. Through the design and implementation of a custom real estate assignment workflow application, facilitated the recapture of $500K in national client’s real estate lease provisions as well as securing $500K annual services contract with Ryder Systems, Inc.

Software Developer and Network Engineer for $450 million provider of bill processing and customer service software for telecommunications and cable TV industries.Developed and implemented on-line, interactive software systems. Supported multi-segment Local Area Networks (LANs). Supported mainframe TCP/IP software. Designed, installed and maintained Local and Wide Area Networks.KEY ACHIEVEMENTS Participated in network design and implementation of intelligent network infrastructure to support over 2,000 employees across three different campus locations. Implemented server and PC standardization program resulting in significant hardware, software and support cost savings. Deployed 2,000+ new standardized PCs over the course of 12 months. Managed cross-organizational system testing project teams in support of software release life-cycle. Analyzed and implemented improvements to software System Testing methodologies which resulted in 30% improvement in System Testing turnaround time.

Cincinnati, Ohio, Us

Served as software and data center operations analyst at the Oglethorpe, Georgia plant to support the manufacture of Pampers diapers.Developed business information and manufacturing process control software systems in Honeywell and Hewlett Packard environments. Provided data center operations support as well as manufacturing unit operations support.KEY ACHIEVEMENTS Developed and implemented Cognos Technologies 4th Generation Language (4GL) process information system and trained manufacturing plant population on its use. Reduced turnaround time in obtaining manufacturing trending information from two weeks to two hours. Developed and implemented raw materials process information and control system thus allowing P&G purchasing and process engineers to control the cost and quality of raw materials entering the manufacturing process. Participated in the design and implementation of internal broadband network and migration from legacy serial networking architecture to shared, broadband Local Area Network.

Senior Management Certification, Business Administration And Management, General

Bsba, Information Systems & Management

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program