Mark Kunkel

Mark Kunkel Email and Phone Number

Manager, North American IT Services at First Group @ First Student
Cincinnati, Ohio Area
Mark Kunkel's Location
Cincinnati, Ohio, United States, United States
Mark Kunkel's Contact Details
About Mark Kunkel

I am a senior-level IT Project, Operations and Process Improvement Manager. I help businesses align and execute IT strategies and operations as well as develop teams to support an organization's business objectives.By properly defining the problem to be solved, leveraging internal and external resources, and managing projects, I help organizations solve problems, leverage their investment in IT, and achieve milestone success.My attention to detail, ability to collaborate across all levels of an organization and entrepreneurial approach lead to creative, best practice solutions that support an organization’s goals and objectives.********************Member of Procter & Gamble Alumni GroupMember of Convergys Alumni GroupMember (past) Board of Directors of Northern KY Clippers********************Specialties: IT Project ManagementIT / Business Service OperationsSix SigmaITILIT Infrastructure Design & SupportStrategic PlanningCRMBudgetingIT / Business Advisory ServicesStaff / Vendor ManagementPerformance ImprovementPerformance CoachingBoard PresentationsSoftware ImplementationDesktop SupportIT Server & Network SupportIT Systems IntegrationRisk ManagementProcess OptimizationWorkflow AutomationData Center SupportService Level AgreementsTelecommunicationsVoIP

Mark Kunkel's Current Company Details
First Student

First Student

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Manager, North American IT Services at First Group
Cincinnati, Ohio Area
Website:
firststudentinc.com
Employees:
17374
Mark Kunkel Work Experience Details
  • First Student
    First Student
    Cincinnati, Ohio Area
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  • First Group
    Manager, North American It Services
    First Group 2011 - Present
    Aberdeen, Scotland, Gb
    Ensure customer and consumer satisfaction by ensuring high levels of IT service, promoting technical advancements, and increasing the communication and awareness of strategies, services, and deliverables throughout the organization.
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  • Cxo Consulting
    It / Business Operations And Project Manager
    Cxo Consulting Jan 2010 - Present
    Accomplished senior-level IT leader, advisor, and entrepreneur leveraging a wide breadth of technology, business experience, and education which propel enterprises toward milestone success. An innovator and developer of breakthrough solutions for complex business challenges. A top-performing, customer-focused, leader effective at working with clients, vendors and motivating staff to achieve organizational goals. Proven ability leveraging resources and managing projects for internal and external clients.
  • Vartek Services
    Technology Services Director
    Vartek Services Aug 2010 - May 2011
    Dayton, Ohio, Us
    VARtek provides IT infrastructure managed services for K-12 school districts. http://www.vartek.comAs a Technology Services Director, in addition to managing projects and operations staff for regional customers, I directed client relationships and business development opportunities as well as managed the central Service Desk staff which supports all of VARtek's customers.
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  • Grubb & Ellis | West Shell Commercial
    Vp Of It & Business Operations
    Grubb & Ellis | West Shell Commercial Feb 1996 - Feb 2010
    Progressed from Director of IT to Vice-President of IT and overall business operations for the largest privately-owned commercial real estate brokerage firm in Greater Cincinnati. Converted internal IT services into revenue-generating services for real estate and non-real estate clients.Responsible for IT infrastructure and business software as well as overall business operations. Provided general oversight of 12 department and staff-level employees. Forward-thinking innovator who guided partnership between newly-acquired IT managed services firm and Grubb & Ellis | West Shell Commercial (G&E | WSC), established to provide complementary IT services to commercial real estate clients. Took ownership of acquired company's operations while concurrently strategizing and implementing business process improvement initiatives. Redefined the product/service offerings and repositioned the firm as a partner and provider of integrated IT offerings.KEY ACHIEVEMENTS Established a paradigm shift in philosophy for the IT side of the business re-engineering its focus from one of just internal enterprise support to a profit center—an initiative that produced both company profitability and cost savings for real estate clients. Facilitated an 88% increase in total revenue per transaction by collaborating on the design and launch of a cutting-edge Brokerage Information System (BIS) that is still in use today. Introduced networking infrastructures for newly-acquired companies that enabled access to shared resources, saving each subsidiary more than $200K in capital costs and labor expenditures annually. Through the design and implementation of a custom real estate assignment workflow application, facilitated the recapture of $500K in national client’s real estate lease provisions as well as securing $500K annual services contract with Ryder Systems, Inc.
  • Convergys
    Network / Software Engineer
    Convergys Jun 1989 - Feb 1996
    Software Developer and Network Engineer for $450 million provider of bill processing and customer service software for telecommunications and cable TV industries.Developed and implemented on-line, interactive software systems. Supported multi-segment Local Area Networks (LANs). Supported mainframe TCP/IP software. Designed, installed and maintained Local and Wide Area Networks.KEY ACHIEVEMENTS Participated in network design and implementation of intelligent network infrastructure to support over 2,000 employees across three different campus locations. Implemented server and PC standardization program resulting in significant hardware, software and support cost savings. Deployed 2,000+ new standardized PCs over the course of 12 months. Managed cross-organizational system testing project teams in support of software release life-cycle. Analyzed and implemented improvements to software System Testing methodologies which resulted in 30% improvement in System Testing turnaround time.
  • Procter & Gamble
    Systems Analyst
    Procter & Gamble Jun 1986 - Jun 1989
    Cincinnati, Ohio, Us
    Served as software and data center operations analyst at the Oglethorpe, Georgia plant to support the manufacture of Pampers diapers.Developed business information and manufacturing process control software systems in Honeywell and Hewlett Packard environments. Provided data center operations support as well as manufacturing unit operations support.KEY ACHIEVEMENTS Developed and implemented Cognos Technologies 4th Generation Language (4GL) process information system and trained manufacturing plant population on its use. Reduced turnaround time in obtaining manufacturing trending information from two weeks to two hours. Developed and implemented raw materials process information and control system thus allowing P&G purchasing and process engineers to control the cost and quality of raw materials entering the manufacturing process. Participated in the design and implementation of internal broadband network and migration from legacy serial networking architecture to shared, broadband Local Area Network.
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Mark Kunkel Skills

Vendor Management Process Improvement Integration Itil Management Business Process Improvement Strategy Leadership Six Sigma Project Management Account Management Crm It Service Management Data Center Budgets Disaster Recovery Telecommunications Risk Management Network Administration Troubleshooting Business Development Information Technology Customer Service Training

Mark Kunkel Education Details

  • Xavier University
    Xavier University
    General
  • Xavier University
    Xavier University
    Information Systems & Management
  • Archbishop Moeller High School
    Archbishop Moeller High School
    College/University Preparatory And Advanced High School/Secondary Diploma Program

Frequently Asked Questions about Mark Kunkel

What company does Mark Kunkel work for?

Mark Kunkel works for First Student

What is Mark Kunkel's role at the current company?

Mark Kunkel's current role is Manager, North American IT Services at First Group.

What is Mark Kunkel's email address?

Mark Kunkel's email address is ma****@****gys.com

What is Mark Kunkel's direct phone number?

Mark Kunkel's direct phone number is +151346*****

What schools did Mark Kunkel attend?

Mark Kunkel attended Xavier University, Xavier University, Archbishop Moeller High School.

What are some of Mark Kunkel's interests?

Mark Kunkel has interest in Children, Project Management, Aviation, Personnel Development, Technology, Economic Empowerment, Education, Competitive Swimming, Science And Technology, Sports.

What skills is Mark Kunkel known for?

Mark Kunkel has skills like Vendor Management, Process Improvement, Integration, Itil, Management, Business Process Improvement, Strategy, Leadership, Six Sigma, Project Management, Account Management, Crm.

Who are Mark Kunkel's colleagues?

Mark Kunkel's colleagues are Samuel Hunt, Kristina Knafelc, Teddy Trinidad, Eileen Ciniglio, Jose Gonzalez, Lori Mcgee, Vee Gibson-Chambers.

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