☑ Responsible for developing and managing new business ☑ Accountable for utilization and satisfaction for existing customers ☑ Provide Strategic and proactive sales support ☑ Focus on solutions that benefit IT, CFO, Finance, Supply Chain ☑ Create technology plans for clients which include a variety applications and services. ☑ Accountable for all phases of customer experience; qualification, acquisition, satisfaction ☑ Focus on Return on Investment and Total Cost of Ownership

- Responsible for new business within territory focused on contact center automation - Develop and maintain strategic relationships with industry leaders - Work with financial institutions managing outstanding receivables ☑ Business Process Automation ☑ Contact Center☑ TCPA ☑ Predictive Dialer☑ Receivables Management ☑ Unified Communications

- Responsible for developing new business within territory and existing customer base. - Focused on strategic relationships with key clients - Consultative initiatives around agent efficiency and consumer experience - Exceeded quota in 7 of 8 years of service. ☑ Receivables Management Applications ☑ Business Process Automation ☑ Contact Center☑ Predictive Dialer☑ IVR☑ Quality Monitoring ☑ ACD

Direct management responsibilities for a network of primary care physicians including ancillary programs such as pharmacy, radiology, and business services. Responsible for overall performance of region including consumer satisfaction and financial performance. Budgeted revenue was $60M with FTE of 200+.