Mark Laj Email & Phone Number

• Create design prototypes, including graphic design, site navigation, and layout of content, for the corporate web site and for client websites• Build websites using technologies that conform to international standards and make sure that they are universally accessible.• Perform maintenance and updates to existing websites when requested by clients.• Provide training on maintenance and update procedures to clients.• Meet with clients and prepare estimates. • Work closely… Show more • Create design prototypes, including graphic design, site navigation, and layout of content, for the corporate web site and for client websites• Build websites using technologies that conform to international standards and make sure that they are universally accessible.• Perform maintenance and updates to existing websites when requested by clients.• Provide training on maintenance and update procedures to clients.• Meet with clients and prepare estimates. • Work closely with the Nexicom Marketing team on various print and online promotions.• Provide input and public interaction for developing sales and marketing of the web design and hosting department. Show less

Helpdesk: • Troubleshot and resolved customer issues of connectivity, e-mail, hosting, bills through incoming and outgoing calls • Created trouble tickets and communicated to staff and customers through e-mail, phone and fax• Designed, created and maintained an internal web site with organized information and troubleshooting walkthroughs that are used on a daily basis by the helpdesk staff• Welcomed and trained new staff; educated them on the Nexicom environment, our various… Show more Helpdesk: • Troubleshot and resolved customer issues of connectivity, e-mail, hosting, bills through incoming and outgoing calls • Created trouble tickets and communicated to staff and customers through e-mail, phone and fax• Designed, created and maintained an internal web site with organized information and troubleshooting walkthroughs that are used on a daily basis by the helpdesk staff• Welcomed and trained new staff; educated them on the Nexicom environment, our various services and how to identify and troubleshoot each one• Produced Knowledge Base articles that are now used on the nexicom.net website• Received several award of excellence for customer service satisfactionWeb Hosting Specialty:• Interacted with Business customers over the phone, face to face and through e-mail in regarding service setup, service issues, payment arrangements and billing inquiries• Maintained business and personal queues in Cerberus which include contacting hosting customers who have gone over their disk usage or bandwidth• Registered and renewed domain names• Programmed clients and domains in Plesk as well as added DNS records and name servers• Applied billing for additional services; web design, static IP addresses and equipment rentals• Completed month end billing for other Internet Service Providers using bandwidth and space on our hosting serversDSL Specialty:• Processed the DSL queue in Cerberus and escalated unresolved tickets to Senior Technicians to perform line tests or I would create tickets while our wholesale provider via web form and phone• Prepare new modem for our agents• Cleaned, tested and prepared exchange modems, power adapters, ethernet and phone cables• Stocked modems, filters, Installation CD’s and manuals• Trained current helpdesk staff to assist with the overflow of tasks Show less

Web Site Design Certificate

Web Design