Mark L. Email & Phone Number

San Diego, CA, US

• I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation
• I index, reviews and enters required metadata using a software application within the standard time-frame
• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management
• I perform a thorough review of submitted application… Show more
• I perform a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program Show less

• Managing a team of Credentialing Specialists who conduct document compliance monitoring background checks, drug screening and other required documents, managed the performance of the team.
• Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.
• Interview and select potential new team members from the list of candidates recommended by the recruitment team.
• Reports to… Show more
• Reports to Vice President of Delivery with regards to the status the healthcare providers' regarding their onboarding process.
• Coordinating with the recruitment team and with the client by conducting daily meetings and weekly calibration sessions.

• Ensures successful implementation, continual operation and growth of accounts, by collaborating with different work groups
• Manages recruiter/referencer performance to meet/exceed goals defined with clients
• Builds recruiters/reference check specialist competencies in sourcing and recruiting, specialized by industry/client
• Other duties include performance management, employee development, reports generation and analysis

• I interpret, build upon, and comply with company quality assurance standards
• I carefully maintain callout and nonconformance processing through records and tracking systems, including root cause and corrective actions
• I document quality assurance activities with internal reporting and audits
• I identify training needs and take action to ensure division-wide compliance
• I pursue continuing education on new solutions, technology, and skills that can also be implemented within… Show more
• I pursue continuing education on new solutions, technology, and skills that can also be implemented within the division Show less

• I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation
• I index, reviews and enters required metadata using a software application within the standard time-frame
• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management
• I perform a thorough review of submitted application… Show more
• I perform a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program Show less

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
• Initiated interviews between candidates and hiring managers
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

• Was responsible for supporting front line agents with regards to process and product inquiries
• Provided real time coaching and feedback sessions with the agents that I supported
• Worked closely with other subject matter experts, process trainers, team leaders and operations managers to relay and cascade all the needed information to the front line agents
• Worked closely with real time analysts to monitor the agents' productivity
• Provided daily reports of agents' absenteeism,… Show more
• Provided daily reports of agents' absenteeism, productivity, quality progress and development plans to the upper managers. Show less