Mark L. Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

• I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation• I index, reviews and enters required metadata using a software application within the standard time-frame• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management• I perform a thorough review of submitted application… Show more • I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation• I index, reviews and enters required metadata using a software application within the standard time-frame• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management• I perform a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program Show less

• Managing a team of Credentialing Specialists who conduct document compliance monitoring background checks, drug screening and other required documents, managed the performance of the team.• Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.• Interview and select potential new team members from the list of candidates recommended by the recruitment team.• Reports to… Show more • Managing a team of Credentialing Specialists who conduct document compliance monitoring background checks, drug screening and other required documents, managed the performance of the team.• Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.• Interview and select potential new team members from the list of candidates recommended by the recruitment team.• Reports to Vice President of Delivery with regards to the status the healthcare providers' regarding their onboarding process.• Coordinating with the recruitment team and with the client by conducting daily meetings and weekly calibration sessions.• Providing monthly, quarterly and annual reports to the management regarding the site's performance. Show less

• Ensures successful implementation, continual operation and growth of accounts, by collaborating with different work groups• Manages recruiter/referencer performance to meet/exceed goals defined with clients• Builds recruiters/reference check specialist competencies in sourcing and recruiting, specialized by industry/client• Other duties include performance management, employee development, reports generation and analysis

• I interpret, build upon, and comply with company quality assurance standards• I carefully maintain callout and nonconformance processing through records and tracking systems, including root cause and corrective actions• I document quality assurance activities with internal reporting and audits• I identify training needs and take action to ensure division-wide compliance• I pursue continuing education on new solutions, technology, and skills that can also be implemented within… Show more • I interpret, build upon, and comply with company quality assurance standards• I carefully maintain callout and nonconformance processing through records and tracking systems, including root cause and corrective actions• I document quality assurance activities with internal reporting and audits• I identify training needs and take action to ensure division-wide compliance• I pursue continuing education on new solutions, technology, and skills that can also be implemented within the division Show less

• I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation• I index, reviews and enters required metadata using a software application within the standard time-frame• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management• I perform a thorough review of submitted application… Show more • I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation• I index, reviews and enters required metadata using a software application within the standard time-frame• I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management• I perform a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program Show less

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Initiated interviews between candidates and hiring managers • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

• Was responsible for supporting front line agents with regards to process and product inquiries• Provided real time coaching and feedback sessions with the agents that I supported• Worked closely with other subject matter experts, process trainers, team leaders and operations managers to relay and cascade all the needed information to the front line agents• Worked closely with real time analysts to monitor the agents' productivity• Provided daily reports of agents' absenteeism,… Show more • Was responsible for supporting front line agents with regards to process and product inquiries• Provided real time coaching and feedback sessions with the agents that I supported• Worked closely with other subject matter experts, process trainers, team leaders and operations managers to relay and cascade all the needed information to the front line agents• Worked closely with real time analysts to monitor the agents' productivity• Provided daily reports of agents' absenteeism, productivity, quality progress and development plans to the upper managers. Show less