Mark Lampe Email & Phone Number

Carrollton, Tx

Operational responsibilities for the sales, marketing, warehouse and customer service departments.* Account development through business relationships, customer advocacy and problem solving.* Supervise the design and deployment of web site (www.bannerfaucets.com), social media presence, and initiate e-commerce efforts for additional sales channels.* Provide Operations and Warehouse Management of personnel, processes and procedures.* Manage the departments and improve the efficiency of the Customer Service and Order Entry processes.* Oversee all marketing communications collateral for an international distribution company.

Lewisville, Tx

Responsible for the execution and delivery of voice and data networking and infrastructure projects.* Enhance business partnerships with key vendors across multiple industries.* Guide, direct and monitor teams of 3-7 engineers to implement software solutions for clients.* Develop and track schedule of all daily activities, keeping projects on time and under budget.* Engage in best practices conferences on a weekly basis, increasing productivity and efficiency.

Dallas, Tx

Lead all efforts to bring new customers online, and initiate the ongoing business relationship for this start-up company.* Implement new and existing customers on proprietary SaaS Workforce Optimization product.* Develop process documentation for installations and implementations.* Introduce Customer Relationship Management (CRM) concepts for customer retention.* Manage requirements, scope, resources, costs, timelines, risks, communications and quality.

Richardson, Tx

Customer Relationship Manager of NICE/IEX TotalView WorkForce Management (WFM) call center software system clients. Develop business relationships across multiple industries to increase customer satisfaction and grow existing business. Provide ongoing proactive communication to assess needs and circumvent issues, as well as recommend viable solutions for customers.* Provide Customer Relationship Management (CRM) for 70+ international clients, including several Fortune 500 organizations.* Responsible for over $3.6M revenue including both direct customers and business process outsourcers (BPO).* Act as liaison between outside WFM customers and internal support resources for resolution of service issues.* Maintained a high level of Customer Satisfaction, as measured through annual surveys.* Wrote and published the monthly customer-facing information bulletin sent to all customers.

Dfw And Northeastern Tx

Sales Manager of two sales teams providing yellow pages advertising programs to small and medium sized businesses in the northeast region of Texas.* Manage sales and administrative personnel at four different offices.* Increased advertising revenue 20% year over year.* Recruit, interview, hire, train, coach and motivate team of 37 salespeople.* Former Top Sales producer; increased advertising revenues 35.7% on first assignment.

Richardson, Tx

* Completed over 235 projects representing expenditures of over $850M, on time and under budget.* Managed the sixteen state (western US region) “Amplification Chain Infrastructure” project to quadruple network capacity within fourteen months of project kick-off.* Assigned as trainer for new employees within four months of being hired due to fast learning ability and superior communication skills.* Received “Consistently Exceeds” (highest) rating on all performance reviews.

Plano, Tx

Certified Marketing Representative (CMR) of the National Yellow Pages Publisher Association, providing market research, ad design, order placement service, billing and collections for yellow pages advertising sales.* Founded full service National Yellow Pages Advertising Agency performing complete range of services from Market Research to ad layout and placement.* Accountable for all operational aspects of the business, from prospecting, cold calling and making sales presentations to account management, invoice preparation and customer service.* Maintained “Zero percent error rate” over four year period.* Earned Certified Marketing Representative (CMR) status in Yellow Pages Publishers Association (YPPA).* Marketed services to upper (“C” and “V”) level management of medium and large companies.

Mba, Marketing/Marketing Management, Graduate

Activities and Societies: Graduate Assistant, Small Business Development Center Teaching Assistant, Management Department

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, Graduate

Activities and Societies: Deans List Society for the Advancement of Management