Supports clients as they transition from sales prospects to active users of the service. Focused on client loyalty and building close long-term client relationships, and often stay with the same client as long as they continue to work with the business.Overseeing initial training and providing tips or suggestions on how to get the most out of the client's staff members. Also, first point of escalation for any concerns the client may have for their staff member.

Responsible for the day-to-day operations of a team which includes coaching and conducting team meetings and providing constant communication on product and policy updates. Daily, weekly, and monthly performance data analysis and creates a coaching plan that targets the pivotal behavior, guides the agent on creating their SMARTY plan end empowers them to take control and accountability for their performance, attitude, and overall career.•Engagement/Incentive Leader•Voice/Email Team Leader

Responsible for the day to day operations of a team which includes coaching and conducting team meetings and provide constant communication on product and policy updates. Daily, weekly and monthly performance data analysis and creates coaching plan that targets the pivotal behavior, guide the agent on creating their SMARTY plan and empower them to take control and accountability on their performance, attitude and overall career.• Pioneer Team Leader• 0-90/Care Bay Team Leader• L2 (Resolution Specialist) Team Leader

Responsible for the daily operation of the whole office. From recruitment, onboarding, training, and implementing all the protocols of the company. Responsible for business decisions and closing deals with clients. Managing all the employees, including team leaders, supervisors, and IT consultants. Act as an HR and manage the payroll of the whole organization.

Responsible for taking escalated or supervisor calls, disseminating the latest quality advisories to the assigned team. Provides feedback to associates and Team Leaders and recommends action plans based on reports and analysis.