Mark-Lee Isidro Email & Phone Number

Parañaque, Ncr, Ph

Philippines

As a Property Investment Manager at SMDC, I am entrusted with the vital responsibility of guiding clients through strategic investment decisions in the dynamic real estate or condominium market of the Philippines. My role extends beyond traditional salesmanship; I am a partner in my clients' wealth-building journey, offering expertise and insights to maximize their investment potential.

Philippines

I am responsible for promoting and selling properties to local and international clients or investors. My main objective is to attract and engage potential buyers worldwide and assist them throughout the purchasing process seamlessly and tailored experience. I recognize that my work is not solely about financial transactions but about helping individuals and families find their dream homes, investment opportunities, or navigate complex real estate decisions. I find joy in making a positive impact on their lives, and I am grateful for the opportunity to be of service. As I embark on this journey as a real estate agent, I pledge to approach each day with enthusiasm, professionalism, and an unwavering commitment to excellence. I am dedicated to working diligently, not only for the satisfaction of my clients but as an act of service to the Lord.

Pasay City, Philippines

* JOB SKILL & DESCRIPTION:• Specialize in providing quality assistance and support which answers questions related to billing, customer accounts, downloading purchases and contents from a top online store/vendor.• Diagnose and provide a path to resolve technical issues or address inquiries related to aspects of the client-customer experience.• Accurately record all interactions via email/chat handling systems, as well as internal support tools.• Achieve contact center metrics including customer satisfaction, customer availability as well as schedule adherence and accuracy.• Recognize and adjust approaches to all levels of customers' experience.• Educate customers on support options, and steps being taken to resolve their issues.• Communicate positively with team members, customers, and other Outsourced suppliers.

Metro Manila, Philippines

* JOB SKILL & DESCRIPTION:• To take inbound customer calls and provide assistance on Cable Video, Telephone Voice, Internet Technical, Billing, Products, Sales, and other related inquiries and follow-ups following established standards and procedures of Comcast.• Handle phone inquiries on different technical (configurations for Email and/or connection, browsing, password verification/resetting, etc.) and non-technical (account verification, marketing promo, downgrade/upgrade of plans, termination/temporary suspension, Special Features Activations, Sales, Billing and Payments, etc.) transactions of clients.• Responsible in providing excellent service by employing effective interactive skills and adequate knowledge on Cable and Internet services when handling phone/data inquiries and complaints.• Analyze problems of Client, Conduct First Line Maintenance (FLM) and provide First Call Resolution (FCR).

Makati City, Philippines

JOB SKILL & DETAILS:• To take inbound customer calls and provide assistance on Voice, Technical, Billing, Products, and other related inquiries and follow-ups following established standards and procedures of PLDT.• Handle phone inquiries on different technical (configurations for Email and/or connection, browsing, password verification/resetting, etc.) and non-technical (account verification, marketing promo, downgrade/upgrade of plans, termination/temporary suspension, Special Features Activations, etc.) transactions of clients.• Responsible in providing excellent service by employing effective interactive skills and adequate knowledge on Internet services when handling phone/data inquiries and complaints.• Analyze problems of Client, Conduct First Line Maintenance (FLM) and provide First Call Resolution (FCR).• In and outside coordination for testing and restoration to isolate the problem with Marketing, Sales Representatives, Network Analyst, Field Service Supervisors or Field Technicians.• Support operation by coordinating concern to the proper department and personnel.• Perform quality daily monitoring, conduct quality assurance checking and providing daily, weekly and monthly consolidated reports to the Supervisors and Manager as an offboad(Operation’s Support).

Doña Soledad Ave., Brgy. Don Bosco, Parañaque City

JOB SKILL & DETAILS:• Maintain a clean, sanitized and properly housekeep stock rooms area.• Monitor and inform managers regarding critical stock alert to make sure no stock situation occur.• Support production group in product refill/availability, product back-up, cleaning and food assembly.• Performs daily monitoring and inventory of stocks.• Perform quality requisition and conduct quality assurance checking on receiving stocks.• Personally support with co-production crew by lending help whenever they need it.• Back up, support and sustaining production station whenever (Crew In-charge) is on leave.• In close coordination with other shift crew and managers, whenever there is a critical item involved.• Support the company visions, mission and philosophies.• Compliance to company policies rules and regulation.

Laguna, Philippines

Department : SLG/FEMTO Jigs and Fixtures MaintenanceJOB SKILL & DETAILS:• Support production group in set-up, maintenance and improvement of assigned equipment.• Perform quality preventive maintenance, troubleshooting and repair of assigned test & manufacturing equipment.• Ensure good corrective maintenance and preventive maintenance overdue on assigned equipment.• Ensure compliance to test and manufacturing equipment downtime escalation procedure.• Ensure zero deviation with regards to fixtures and jigs line process and operation procedure.• Performs daily monitoring and inventory of spare parts for jigs.• Monitor and inform engineer, supervisor & manager regarding spare parts alert to make sure no stock situation occur.• Maintain a properly housekeep maintenance area.• Technically support with co-maintenance by lending help whenever they need it.• Support all project being done regarding improvements of quality related products.• Back up, support and sustaining line station whenever (Technician In-charge) is on leave.• In close coordination with other shift maintenance-technician/Supervisor, whenever there is a critical item involved.• Present at most whenever there is plant shutdown and plant start-up.• Responsible for line set-up Assembly and disassemble line (Fixtures & Jigs)• Produce report, which are needed for equipment performance monitoring.

Master In Pastoral Ministry, Youth Ministry

Activities and Societies: Youth Ministers & Formators of Youth MinistersThe program aims at professionalizing people by giving solid.

Associate'S Degree, Computer Hardware Technology/Technician

- Computer literacy - Computer Hardware Servicing - IT Network connections - HTML encoding and tags

High School, Secondary Education And Teaching

Activities and Societies: - 5 Cool Boys - Breach Crusade Family - Acacia Youth Movement in Progress - Cubic Thugz Dancers - Student.