Mark Vickers Email and Phone Number
Mark Vickers work email
- Valid
Mark Vickers personal email
Mark Vickers phone numbers
🛫 Operational Excellence Leader | Project Management Enthusiast | Lifelong Learner 🛫Hello and welcome! My journey at British Airways has been an incredible voyage of shaping operational brilliance and creating lasting impact.🔹 Infrastructure & Contingency Manager | Global Learning Academy | Oct 2020 - Nov 2021 | Jan 2023 - PresentAs the Infrastructure & Contingency Manager at the Global Learning Academy, my focus is on ensuring seamless operations. Crafting resilient strategies and innovative contingency plans, I navigate challenges with confidence, ensuring uninterrupted operations and exceptional learning experiences.🔹 Project Manager (Secondment) | Global Learning Academy | Nov 2021 - Dec 2022During my secondment at the Global Learning Academy, I applied my operational acumen as a Project Manager. Spearheading transformative initiatives, and driving the necessary post-pandemic growth needed to sustain the business. I enriched learning programs through improved facilities, contributing to the academy's reputation for educational excellence.🔹 Duty Operations and Facilities Manager | Global Learning Academy | Apr 2018 - Oct 2020In this role, I optimised duty operations and facility management, fostering efficiency and innovation. Collaborating seamlessly, I streamlined workflows, elevating the learning experience and organisational performance.🔹 Learning Operations Duty Manager | Global Learning Academy | Apr 2015 - Oct 2020For 5 years, I championed growth as a Learning Operations Duty Manager. By designing and implementing innovative learning programs, I played a pivotal role in nurturing talent within British Airways, fostering a culture of continuous improvement.🔹 Inflight Business Manager | Inflight Customer Experience | Sep 2011 - Apr 2015My management journey at BA began as an Inflight Business Manager, where I combined strategic insights with a customer-centric ethos. Crafting memorable in-flight experiences, I enhanced the airline's reputation for delivering exceptional service.🌟 Key Competencies: Operational Leadership | Project Management | Learning & Development | Customer-Centric Strategies | Continuous Improvement | Cross-Functional CollaborationFueled by a fervor for operational brilliance and personal growth, I am committed to driving success in every endeavor. If you seek a dedicated professional who thrives in dynamic environments, let's connect and explore how I can contribute to your team's triumph.#OperationalExcellence #ProjectManagement #LearningAdvocate #CustomerExperience
-
Infrastructure And Contingency ManagerBritish AirwaysBordon, Gb -
Infrastructure & Contingency ManagerBritish Airways Jan 2023 - PresentLondon, England, United Kingdom
-
Project Manager (Secondment)British Airways Nov 2021 - Dec 2022Global Learning Academy, London Heathrow
-
Infrastructure & Contingency ManagerBritish Airways Oct 2020 - Nov 2021Global Learning Academy
-
Duty Operations And Facilities ManagerBritish Airways Apr 2018 - Oct 2020Global Learning Academy, London Heathrow
-
Learning Operations Duty ManagerBritish Airways Apr 2015 - Oct 2020Global Learning Academy, London HeathrowEnsure the smooth running of the Global Learning Academy operation and administration. To manage trainers and delegates across a single 260,000ft² site. 6 sites located at London Heathrow and 6 global sites in New York, Houston, Dehli, Manchester, Newcastle and Hong Kong.Provide excellent customer service so that the delegate experience is positive and reinforces the BA Brand and Service Hallmarks.Oversee the administration and logistics of running the Global Learning Academy including its physical assets, for example ensuring that training rooms are fit for purpose and stocked and that delegates can effectively use training facilities.Manage the running of the facilities in the Learning Organisation including the reception and resolve any day to day issues to maintain operational and customer excellence.Tactical decision making to resolve any operational issues, ensuring the smooth running of the training programme on the day.Performance manage trainers and delegates whilst they are at the Learning Academy to ensure that any performance issues are recorded and handed over.Gather delegate and trainer feedback to seek ways to improve the customer service proposition.Alongside Administration & Logistics Executives, provide accurate tracking and reporting of course attendance and completion to comply with both internal and external requirements and standards
-
Inflight Business ManagerBritish Airways Sep 2011 - Apr 2015London HeathrowLead, manage, inspire and motivate a team of 15 Customer Service Managers to deliver a consistent in-flight customer service experience with productivity, cost performance, safety and onboard service recovery in mindManage a portfolio of ground based processes such as leading large scale recruitment campaigns, training delivery, commercial focus groups and policy casework adviceLeading continuous improvement groups to maintain a culture of engagement, involvement and one team culture both on the ground and in the airTraining of colleagues in formal teaching and facilitation sessions within the Learning Academy in specialist leadership courses such as Emerging Operating Leaders and Leadership MattersManage performance related pay processes for managers, determining department distribution curve & any associated recognition/reward in line with a High Performance Leadership structurePeriodically operate as part of a Cabin Crew team, contributing to the service whilst providing feedback and coaching to the onboard managerSupport various business areas with mediation services and advice to resolve colleague difficultiesDevelopment of talent and proactive in mentoring and coaching line managers providing support both on and off the aircraft.Manage the recruitment process as campaign manager for Cabin Crew and Customer Service ManagersSetting performance standards whilst driving performance management processes, regularly reviewing & monitoring performance across 15 direct reports and 120 indirect reportsThrough continuous and effective engagement, ensure Customer Service Managers understand current business and commercial issues which may impact the customer and the department. Own and build interfaces with the wider business to source and share knowledge and feedbackProactively explore opportunities to enhance and increase business through engagement with service partners and internal departments
-
Customer Service ManagerBritish Airways Sep 2010 - Sep 2011London HeathrowLead, manage and coach a team of eight Cabin Crew to ensure consistent delivery of world-class customer serviceAct as a BA Ambassador to crew, colleagues and customers and to be a role model for my team at all times, being passionate about customers and business initiativesOn the job coaching of colleagues to support personal and professional developmentTraining of colleagues in formal teaching and facilitation sessions within the Customer Learning Academy such as New Entrant, and annual safety trainingUphold and maintain compliance with British Airways Safety and Security standardsEngage and motivate my team by providing continuous development by recognising high performance and tackling poor performance in an uncompromising manner to meet the needs of the departmental objectiveDelivery of commercial awareness and understanding to Cabin Crew in formal briefings, and cascading relevant information during team days and team flightsRecruitment of New Entrant Cabin Crew in liaison with the Resourcing DepartmentDevelopment of cross department relationships to support development and continuous improvement of the fleet
-
Cabin CrewBritish Airways Oct 2006 - Sep 2010London GatwickEnsure operational safety and security in line with EU-Ops and all other relevant legislationConsistently provide world-class customer service across all of BA’s BrandsPart of the start-up team for a new brand, Club World London City - New YorkAct as an ambassador to crew, colleagues and customers, while maintaining exceptional uniform standardsMaintain compliance at all times with Safety Equipment Procedures and mandatory training requirementsTrained to operate on Boeing 777, Boeing 737, and Airbus Family aircraft
-
Dining Room ServerDisney Cruise Line Jan 2006 - Jul 2006Port Canaveral, FloridaDeliver an exceptional dining experience for our Guests by providing individualised serviceOrganise and coordinate the service to anticipate our Guests' needs and exceed their expectationsProvide flawless and professional presentations everydayAbility to communicate clearly and concisely across all levelsComply with all regulatory safety training including Safety of Life at Sea (SOLAS) -
Cabin CrewBritish Midland International Jan 2004 - Jan 2006London HeathrowDeliver excellent customer service with speed, charm and styleProvide an in-flight service to both business and economy cabinsSafety checked on Airbus 319, 320 and 321First aid trained to a high level of competency -
Cultural Representative / Disney TrainerWalt Disney World Mar 2003 - May 2004Orlando, Florida AreaCast Member at one of the world’s largest entertainment and hospitality destinationsExceed Disney’s 7 Guest Service GuidelinesProvide service to a group, or several groups, of guestsPromote and share British history and cultures with guestsAs a Disney Trainer I would provide new Cast Members with introductory on the job support and coachingEnsure the comfort of VIP guests during special eventsProvide immediate service recovery, to create a positive experienceLeverage the skills of fellow Cast Members to deliver exceptional Guest ServiceIdentify areas of opportunity, through guest feedbackInteract and relate to guests and peers from around the world, helping assist with special requests -
Restaurant SupervisorMarriott Hotels Jan 2002 - Feb 2003Goodwood Park Hotel, ChichesterEffectively lead and drive engagement of a team of 25 individualsNew Hire Training coordinatorFire investigator and evacuation marshalSolve guest issues in line with Marriott StandardsContribute to the control of physical resourcesEstablish and maintain the condition of work areas and equipmentMaintain the health, safety and security of the working environmentUphold smooth service through a variety of meal periodsPrepare and manage bar area in accordance with local laws -
Food And Beverage AssociateMarriott Hotels Jul 2001 - Jan 2002Goodwood Park Hotel, Chichester
-
Commis ChefMarriott Hotels Jul 1999 - Jul 2001Goodwood Park Hotel, Chichester
Mark Vickers Skills
Mark Vickers Education Details
-
Pass - Certificate Of Higher Education -
Hospitality PlusLevel 2 And 3 -
Toynbee Secondary
Frequently Asked Questions about Mark Vickers
What company does Mark Vickers work for?
Mark Vickers works for British Airways
What is Mark Vickers's role at the current company?
Mark Vickers's current role is Infrastructure and Contingency Manager.
What is Mark Vickers's email address?
Mark Vickers's email address is mark.vickers@ba.com
What is Mark Vickers's direct phone number?
Mark Vickers's direct phone number is +121271*****
What schools did Mark Vickers attend?
Mark Vickers attended University Of West London, Hospitality Plus, Toynbee Secondary.
What skills is Mark Vickers known for?
Mark Vickers has skills like Recruiting, Performance Management, Training Delivery, Hands On Training, Employee Relations, Attendance Management, Case Managment, Customer Service, Business Process Improvement, Business Development, Airline Management, Airport Management.
Who are Mark Vickers's colleagues?
Mark Vickers's colleagues are Siobhan Lloyd, Ashley Walsh, Susan Kelso, Saf Gopal, Eldho Mangalasseril Thomas, Amparo Herraiz Clue, Lisa Halsey.
Not the Mark Vickers you were looking for?
-
-
Mark Vickers
The Arc Master Putting Coach Focuses On Sinking Putts Of 12 Foot Or Less. This Is Where All Majors Or The Saturday Competitions Are Won And LostAltrincham2netservicesplc.com, ebb3.com -
-
Mark Vickers
Data Modelling And Analytics | Committed To Climate Solutions | Terra.Do FellowLutterworth1jaywing.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial