Mark Lem Email & Phone Number

Los Angeles, California, United States

As a Program Manager- Serves as the backfill for the Senior Director of Engineering for a large client and accountable for managing and delivering application performance improvement for a flagship financial/legal application- Provides thought leadership and partnership across product and design, software engineering, customer support, and PMO teams- Oversees the overall improvement of web app performance by driving updates to infrastructure, tooling, and monitoring, addressing user experience deficiencies, and managing a team of engineering resources across constantly shifting priorities- Leveraged genAI (AWS Bedrock) to summarize and extract key information from legal contracts, reducing man hours needed for tedious contract analysisAs a people manager,- Advises, coaches, and develops junior consultants, associates, and managers through career progression through project and semi-annual career goals, and personalized learning opportunities via semi-annual reviews, feedback loops, and deliberate, regular checkpoints- Developed and maintains a mechanism to track employee well-being- Manages “on the bench” resources and by driving efficiency of unstaffed time through training and preparing consultants for future work, while also organizing efforts to respond to RFPs, contribute to proposals, execute on internal initiatives, and develop POCs to support sales efforts and to build out skills

Pasadena, Ca

As a Program Manager, was:- Accountable for managing and delivering quality through communication, stakeholder engagement, risk management, and escalations for 10-15 projects per year and ensuring alignment with org level goals. - Accountable as the Southern California delivery lead and as an advocate for stakeholder physicians on a major program to align operations across Southern California and Hawaii consisting of 160 workstreams with a budget of $18M over two yearsAs a Project Manager- Led a 45+ member team through a $5.5M initiative to deliver State of California compliance mandates related to provider data, on-time and under-budget- Orchestrated multi-phased Go Lives across mobile, web, and backend platforms- Coordinated ongoing support and maintenance model and oversaw creation of admin guides and handoffs

Greater Los Angeles Area

We help our clients solve difficult, ambiguous business problems, usually through the use of technology.As technology "Generalists", we design and implement custom technology solutions whether it's a cloud solution in either Azure or AWS, or crafting a custom implementation in .NET, Java, or Javascript, we advise and help our clients make the best decisions that benefit their business.With project work ranging from development and solution architecture to project and program management, my responsibilities also include responding to RFPs, writing SOWs, account management, maintaining project financials, as well as mentoring and advising junior resources through their careers.I work as a coach and advise clients on Agile practices, and help them adapt iterative, retrospective processes to their unique model and culture.Internally, it is a my priority to advise, coach, and develop junior consultants and associates through career progression, project and semi-annual goals, learning opportunities via thoughtful semi-annual reviews, feedback loops, and deliberate, regular checkpoints.

• Served as a developer, architect, and project manager on .NET, SharePoint, Sitecore, and Business Intelligence (SQL Server) projects for over 9 years• Supported leadership with staffing and budget plans and contributed toward RFPs, proposals• As Project Manager and Architect, led a team to implement a robust, localized web site built on Sitecore 8 in Azureo Delivered project on time and at a significantly lower price than competitorso Onboarded and trained college-hires to use .NET, JavaScript, and Powershell to create, display, and deploy content and code• As a lead developer, led a team of consultants and client developers to migrate an aging website to SharePoint 2013 as CMSo Architected custom web parts to consume SharePoint search service data for advanced features such as content syncing across web apps, advanced dynamic rollup lists, and custom advanced search formso Contributed toward an improved deployment mechanism reducing an inconsistent 9-hour process to 15 minutes• As a SharePoint developer, provided expertise on various project work including custom workflows, document storage and retention, and intranet and .com web development• As a Business Analyst, worked with a large automotive corporation to design and develop a new corporate intranet and migrate from an aging Lotus Notes implementation used by 25,000+ employeeso Extensive experience collecting requirements – interviewed 100+ stakeholders to understand current state pain points in order recommend appropriate platforms and approach• As a developer, worked with financial corporations to develop a data warehouses and analytics dashboards to help executives better understand their finances and human workforce• Led internal recognition and award program in Los Angeles market to reward consultants for extraordinary efforts and performance on client work and internally to the firm• Raised $1000+ annually for the YMCA Stairclimb in downtown

Irvine, Ca

Focused on the testing and certification for VOIP products and Internet routers.

Tustin, Ca

Helped to prepare, stock, and open the Tustin, CA location. Used this time to develop my customer service skillset, worked with consumers to troubleshoot computer problems, and sold a lot of printers. Wore the Geek Squad uniform, and looked as good as you can in something like that.