Mark Leroy, Realtor® Email & Phone Number

Hawaiian Islands

Mark currently manages a portfolio of twenty-nine luxury properties on Hawai‘i Island, located in Four Seasons Resort Hualalai, Mauna Kea Resort, Mauna Lani Resort, Waikoloa Resort, Puako and Ninole. He leads a team of six employees and oversees countless vendors to ensure each of his managed properties are immaculate and that the high standards of his luxury guests are consistently exceeded. Mark’s tech savvy and fascination with systems engineering provide him with a decisive edge in the industry, from which his homeowners and his guests derive enormous benefit. With his intimate understanding of the detailed operational systems, market analysis, and implementation of best practices required to provide world class service to his management properties, he continues to maximize occupancy and profit for his properties while offering an unparalleled and unforgettable experience to rental guests.TESTIMONIALS:"We have had the pleasure of having Mark manage our property at Hualalai for three years. If giving him a grade, it would definitely be an A+. Mark never disappointed in taking the utmost care of our home and at the same time generate a significant income rental. We trust Mark unequivocally--from his wise decision making, to his business acumen, to his overall trustworthiness with our home and rental finances."-T.M., 12/11/17 (Owner)"I can't say enough amazing things about this villa or working with Mark. Absolutely everything was handled and made our family vacation perfect. From assisting us with renting baby gear (we have a 6 month old), to setting up surf lessons and having groceries in our refrigerator on arrival, it was taken care of. The villa itself is gorgeous and perfect for families or couples."-L.W., 4/2/14 (Guest)

Hawaiian Islands

Mark brought a portfolio of nine luxury vacation rental properties and twenty years of expertise in marketing and business management to Luxury Big Island by Harold Clarke. He was recruited to start and lead a Vacation Rental Division for Luxury Big Island, which he did from the ground up. No stranger to start-ups, Mark brought his entrepreneurial spirit to the new division, adding property management services to his repertoire. He built systems, protocols, and best practices for the new division at LBI to ensure top-tier property and rental management for the properties he represented.While at Luxury Big Island, Mark grew his inventory and instituted the use of robust vacation rental management software, which he populated with custom listings, correspondences, photos, and notes for each guest arrival, providing immaculate front of house presentation and back of house administration for each property. He created multi-dimensional calendars to schedule and track maintenance, inspections, housekeeping, arrivals and departures, and staffing, assuring outstanding support for his clients and support staff.At Luxury Big Island, Mark’s marketing, design, and business management background offered significant value to the brokerage and his clients. With an expert grasp of trends and variations in the market, copywriting, photography, and client relations, Mark maximized occupancy and profit for his properties, while offering the best rates possible to his rental guests.TESTIMONIAL:"We love this condo and we strongly recommend renting from Mark. We have had many great experiences with Hualalai rentals from him and his team. This was yet another in a long line of great family vacations for us at our favorite place in the world." -Ron, 1/22/16Having fostered deep loyalty amongst his clients, many of his property owners and rental guests opted to follow Mark to his new brokerage, Elite Pacific Properties, when he decided to move on from Luxury Big Island.

Hawaiian Islands

At Windermere C&H Properties, Mark managed vacation rental property rentals in numerous capacities. Responsibilities included advertising and filling vacancies, negotiating and enforcing leases and maintaining and securing premises. He coordinated directly with the Property Managers of his rental properties, overseeing and offering a smooth and positive owner and guest experience to his clients.TESTIMONIAL:"The level of outstanding service I received from the Homeowner and Management team was unprecedented. Prompt, courteous, attentive, diligent etc. They were prepared for everything and had the ability to handle any request at a moment’s notice. The Villa is beautiful and a perfect retreat."-Family of 4, 12/31/14During Mark’s tenure at Windermere, Harold Clarke became the Broker In Charge. When Harold left Windermere to start his own company, he invited Mark to join him and head up the Vacation Rental and Property Management Division. Mark joined Harold at Luxury Big Island, bringing his inventory of rental properties with him.

Hawaiian Islands

As “Chief Escape Officer”, Mark founded and ran Escape Hatch for five years. A luxury travel company, Escape Hatch combined personalized rental management with the best tropical resorts in the world, offering customer service to its clients with style and panache.Escape Hatch worked directly with owners and property managers, providing reputation and online presence management and developing programs designed to increase occupancy and referrals.We offered our renters personalized support every step of the way, from finding the perfect destination through arrival and departure.TESTIMONIAL:"Mark, the owner's representative, was outstanding to work with, always easy to reach, and truly went above and beyond in helping with a few special requests."-James & Courtney, 6/7/13

Greater Los Angeles Area

silverECHO is a brand strategy, marketing and design firm, specializing in the design and integration of traditional and new media. We help shape the direction, look and impact of premium Life+Style brands for first-rate favorites including: Four Seasons Resort at Hualalai, Hyatt Regency Century Plaza Los Angeles, Divine Pasta Company, Breadbar, Burn Fitness and Spark Networks.Starting with an analysis of market conditions and competitors, we work with each company to establish and maintain best practices in marketing. We then help create, train and manage marketing support teams on implementation of marketing plans including blogging, social media, online and street-level referral source and sales development.

Greater Los Angeles Area

I helped develop, establish and maintain best practices and marketing strategies to meet organizational objectives. Responsibilities include analysis of market conditions, competitors and marketing plans. Developing funding and program sponsorship pitch materials, contact potential partners and oversee volunteers at events.

Greater Los Angeles Area

Markcom Consulting Group, founded in March 2004, was a boutique design company specializing in delivering highly strategic and creative branded experiences in Web, print and electronic mediums designed to grow client reputations, positioning and earnings.Clients included The Coffee Bean & Tea Leaf, Agilent Technologies, Dick Clark Communicatons, Inc., Downtown Los Angeles Business Improvement District, Interscope Records, La Brea Bakery, Motorola, SCORE Association, The Coca-Cola Company, The United States Mint, Burn Fitness, American Youth Soccer Organization (AYSO).

Greater Los Angeles Area

As Program Coordinator, I directed and coordinated the development of their new Bachelor of Fine Arts program in Advertising Design. I collaborated with Department Chair, Co-Chair and to create foundation-setting documentation, including the definition of the Advertising Design program, challenge statement, positioning statement, points of differentiation, and curricular goals.I hosted, managed and attended all academic development meetings regarding Curricular Development, Faculty Recruitment and Training, Internship Programming, Articulation Agreements and Government Grant Management.I interviewed, hired and trained new faculty members, reviewing each new faculty member’s syllabus to ensure compatibility within the overall Advertising Design program.

Greater Los Angeles Area

While at the helm at True Interactive, I hired, directed, supervised and mentored creative teams to produce cohesive concepts and engaging design for a variety of deliverables, including: signage, point-of-purchase displays, brochures, web sites, direct mail and eMail Newsletters.I specified and supervised all phases of printing and technology production, from high-end color offset printing, materials selection and binding to the development of 1,000+ page enterprise-level corporate web sites and interactive flash-based eLearning modules My responsibilities also included the monitoring of the agency workloads and having to establish and reinforce job timelines and negotiated acceptable timelines for rush jobs.

Greater Los Angeles Area

Art Direction, design, photography and production of music packaging and promotional campaigns, directed music video, assisted in music video pre and post-production. Clients included Ruthless Records, EMI Records, MCA Records and Relativity Records

Greater Los Angeles Area

Design and production of collateral, corporate identity, music packaging and promotional campaigns, tv commercial graphics, assisted client photo shoots, maintained studio’s design computers. Clients included Ruthless Records, Priority Records and California Medical Center Foundation.

Greater Los Angeles Area

Art direction, design and production of collateral, clothing graphics and corporate identity. Clients included Sierra Club of Los Angeles, Body and Soul Clothing and Priority Records.

Communication Design, Communication Design

Certificate, Crash Course In Media Literacy

Activities and Societies: Received 4 contact hours with media literacy expert teachers on themes of media literacy and popular culture.