Mark Liberatore Email & Phone Number

Bernardston, Ma

Caring Transitions is the nations largest professional organization for household liquidation and relocation services. We specialize in supporting older adults, their families and caregivers who may be moving, selling their home or liquidating an estate.

Bernardston, Ma 01337

Owner/operator of local franchise office.

Manage implementation and customization of web applications for privately held provider of hosted self-service production automation tools for print and online use by newspapers.

BUSINESS CONSULTANT – ADVERTISING, MARKETING AND PROMOTION MANAGEMENT Provide retailers and creative production houses with software implementation, training, and management consulting services which focus on organizational effectiveness and efficiency.* Facilitate business process analysis sessions, functional configuration and design.* Provide functional documentation describing process or business changes.* Create and modify procedural and system documentation throughout the project.* Assist with functional specifications for modifications and reports.* Coordinate custom training materials.* Conduct product training sessions and other functional activities related to the project implementation.* Analyze test scripts and testing scenarios in conjunction with users.* Conduct user process testing sessions.* Guide clients into most effective and efficient application of tools to achieve desired results.* Support users and verify that the system provides the required functionality.* Work with all levels of users in developing functional specifications, analysis of needs, and testing as necessary.* Provide non-technical support during the “go live” period.* Assist project managers in all planning efforts.* Act as the functional liaison between project managers, management and users.

Public company (JDAS). Enterprise retail and supply chain software solutions provider.Provide industry and product expertise/evangelism, market intelligence and technology updates/alerts related to business process, best practices, workflow and task-level detail. Supply all live demonstration materials for use in sales activities for line of business. Define standards for “Rapid” deployment. Provide implementation and training support with retail customers.* Pioneered implementation and sales of newest (undocumented) product offerings.* Virtualized demonstration systems to eliminate costly deployment of multiple laptops to each Presales resource.* Provided product and industry training across departments and company divisions (EMEA, North and South America).* Produced all live demonstration materials for entire line of business.* Designed “Rapid” deployment standard for pre-packaged implementation.

Public company (ENGA). Online marketing and enterprise retail software solutions provider.Respond to pre-sales technical inquiries related to products, architecture and implementation. Primary technical contact for customers and prospects. Industry subject matter and product expert/advisor. Conduct business process and workflow analysis to identify customer needs and develop solution proposals. Build and present custom demonstrations of technology solutions in a business context to both technical and non-technical audiences, including C level executives.* Provided critical system support for Presales colleagues. * Reinstalled faulty demonstration environments to provide reliable systems. * Redesigned demo messaging to bring clarity and focus. * Simplified demo preparation, reducing months of effort to two weeks or less, enabling reduction of Presales team from eight down to two.

Privately held Value Added Reseller of graphic arts and prepress production solutions (hardware, software and consumables).

Privately held local newspaper. Owned by Newspapers of New England (NNE).

Public company (QBR.B). Book division of largest commercial printer in North America.

Privately held publisher of educational pamphlet media.

Privately held local print shop.

Copywriting for PSA and advertising. Sorting and filing music. Some on air disc jockey work.

Bachelor Of Science, Business Administration 2007; Information Technology

Magna Cum Laude Certifications earned with degree work: Basics of Accounting and Finance Business Fundamentals Business in the Global.

Associate In Science, Media Communications

Established permanent internship program with local radio station. Provided media production services to college professors. Established.