Mark Licong Email & Phone Number

Cary, Nc, Us

Ohio, United States

* Identifying qualified candidates by researching job boards, applicant tracking systems, company websites, and other sources.* Engaging with passive candidates through phone calls, emails, and relationship-building efforts.* Conducting initial assessment calls with candidates to verify qualifications, availability, and salary expectations.* Managing and organizing candidate files, tracking their activities, job opportunities, and references.* Maintaining a record of sourced candidates using the SS Tracker.* Preparing daily productivity and results reports.* Collecting all necessary documentation.* Managing the onboarding process and confirming job offers with candidates.

•Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.•Recruiting passive candidates through phone calls, emails, and general relationship-building.•Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.•Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references.•Maintaining a record of candidates sourced through the SS Tracker.•Creating end of day reports of productivity and results.•Gathering necessary documents.•Onboarding and Confirming the candidates job offer.

•Answered customer inquiries ranging from their service, bill, account status, payment history, order status, etc.•Provided basic support and troubleshooting with handsets and other handheld devices.•Processed phone bill payments from customers calling in.•Attempted to de-escalate and resolve threat calls, FCC complaints, BBB complaints, etc.•Assisted customers calling in to set up payment arrangements for their phone bills.•Checked for customers’ upgrade eligibility and/or additional line eligibility.

Quezon City, Eastwood Libis

•Answering incoming calls from customers.•Resolving customer inquiries/requests within client/program policy. •Developing and maintaining accurate files while observing data privacy/confidentiality. •Ensuring customer requests are handled in an appropriate and timely manner. •Utilize various company and client-based tools and applications for customer management and servicing. •Provide cutting-edge service in a friendly, confident and knowledgeable manner. •Observes punctuality in reporting to work. •Applies the company’s policies and core values within the workplace.