Mark Lingerman, Csm® Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Lead a team of product managers who oversee a varied portfolio of software and enterprise SaaS products.

New York City Metropolitan Area

Scope of Work: The Cool LIfe platform is a relational CRM with Marketing Automation, Sales Pipelines, Email Marketing Suite, CMS with Subscription Billing, Project Management, Contract Management, and User Administration. Through Rest API and internal middleware, the platform will connect with any other platform allowing for sophisticated, multi-departmental business process automation. This results in more efficient operations and sales/marketing improvements. I lead a team of high-performing executives in Sales, Marketing, Communications, Client Support, Operations, and Product Development. I collaborate with the CEO in setting and driving organizational vision and operational strategy, product management, financial management, corporate development, M&A, and professional relationships (accountants, lawyers, Gartner).Accomplishments: Implemented Agile: 67% improvement in marketing efficiency, 88% improvement in software development efficiency, 75% improvement in customer onboarding efficiency. 500% revenue increase. Acquired and integrated Vault Rooms, Inc. Re-built sales narrative. Closed Institutional and Fortune 100 clients. Created KPIs and Improved organizational alignment. Released Platform UpgradeIntegrated Outlook, Docusign, Vault Rooms, and middleware into the platform

New York City Metropolitan Area

Developed an omnichannel marketing strategy that jumpstarted the company pipeline to over $1mm and improved company revenue by 30% yr/yr.

Greater New York City Area

Scope of Position: Owner of a HIPAA-compliant digital marketing SaaS platform that automated clients' highest-value business processes. I managed a team of digital marketers, ghostwriters, graphic artists, copywriters, and appointment setters to deliver text, email, and voice campaigns for acquisition, nurture, and conversion. We built high-converting landing pages and funnels, qualified leads with surveys and telephone verifications, and scheduled appointments directly onto client calendars. We used Facebook, Instagram, and Google ads platforms. Our platform had secure client dashboards.Accomplishments: Built a start-up to $250K in revenue. Configured complex, multi-platform, business automation. Delivered more than 10K leads. The team wrote books for clients to use as lead magnets. Delivered leads at between 50-75% less than the industry average cost per platform.

Greater New York City Area

Scope of Position: Senior staff. Work closely with the founder to plan, execute, and lead missions trips. Produce the annual budget. Oversee staff. Treasurer of the board of directors. Make reports to donors, president, and the board of directors. Raise Support. Missions work: Israel and CubaAccomplishments: Use Facebook advertising to build a list of more than 500 donor prospects. Create a streamlined budgeting process. Recruited college and church partners. Regularly traveled internationally to Cuba and Israel. Grants proposals. Missionary Funding. Develop, recruit and lead international missions trips. Teach and preach in the United States, Cuba, and Israel. Teach using an interpreter. Missions partnerships with other international organizations.Report directly to President. Work with Missionaries, Executive VP, and Consultants.

New York City

Scope of Position: Senior executive at an internationally influential missions agency. Donor acquisition, cultivation, and retention. Research and qualify major donor and donor lists. Cultivate donors and major donors. Digital, direct mail, and telemarketing campaigns. Domestic and International events. Digital, radio, and print advertisements. Grants acquisition. Write proposals. Edit newsletters. Make presentations. Brand management. Email Marketing. Staff management and development. Write performance reviews. Budget administration and planning. Collaborate with other domestic and international CPM branches. Make data-driven decisions. Implement Wealth Engine for donor screening. Use FileMaker DMS, Facebook, Google Analytics, Pre-Roll, Adwords, and retargeting.Accomplishments: Acquired 75,000 new, qualified, digital donor prospects and 5,000 new donors. Built new brand to 50K fans and Klout score of 64. Created Grants Team. Won $150,000 in grants. Created Christmas/Hanukkah Donor Event at Canoe Studios. Produced Major Donor European Tour. 30% ROI on telemarketing operations. 1.2M pieces of direct mail. .8% response of direct mail. Plan and lead quarterly multi-day development meetings with senior staff and consultants.Report directly to President. Collaborate with CFO and other executives. Manage work of agencies, consultants, lawyers, PR firms, and fulfillment centers.

New York City | Chester, Ny

Scope of Position: Circulation Operations for 14 titles (NJ, PA, NY, including Manhattan) with circulation of 210k. Distribution center management. Distribution logistics. Budget administration. Recruiting and contracting. Audit record keeping. NYC record keeping. Manage projects.Accomplishments: Reduced logistics expenses by 20%. Increased distribution locations in Manhattan by 20%. Transitioned distribution center location from Manhattan to Queens. Improved contractor relations. Improved P/L by $40K. Improved delivery logistics. Introduced market penetration concepts and prepared reports for advertising pitches. Reported directly to President. Managed relationships with vendors. Collaborated with CFO on expense reduction.

Meriden, Connecticut

Scope of Position: Hold key leadership position at a growing multi-site church of 700. Led the Wallingford campus of New Life Church. Host services. Greet and follow up with visitors. Share the gospel. Baptism and Communion. Pastoral care. Biblical counseling. Recruit and on-board volunteers. Budget planning and administration. Manage projects.Accomplishments: Led campus through 2 location changes. 25% congregational and 16% financial growth. Produced financial models for income and church growth in preparation for finance and purchase of 50 acres and 4 buildings. Collaborated on capital fundraising campaign. Monthly P/L reporting. Competitive bid and oversee work for resurfacing 1000 spot parking lot. Team lead for CRM transition to Church Community Builder. Researched and purchased a bus for shuttling. Reported directly to Senior Pastor. Collaborated with other staff. Managed work of contractors.

Washingtonville, New York

Scope of Position: Senior executive at one of America's fastest growing churches. Responsible for HR, IT, Finance & Accounting, Budget Development & Administration, Marketing, Risk, Facilities, Organizational Development, Strategic Partnerships, Social Media Strategy, Strategic Planning, Business Planning, Recruitment of senior staff and volunteers. Staff development & Training, Project Management, Administering Baptism & Communion, Leading Staff Devotions and Meetings, Pastoral care for staff and congregation.Accomplishments: Church grew from 600 to 1500. Profit grew from 1% to 11%. Income grew from $1.5M to $2.7M. Produced monthly P/L and semi-annual reports to the congregation. Benchmarked salaries. On-boarded a PEO and 403(B). Collaborated on the oversight of 7K square foot addition. Oversaw numerous renovations and capital improvement projects. Initiated Financial Peace University ministry. Led team for website redesign and many technical improvements. Planned and led staff retreats. Set up business processes for repetitive giving. Reduced insurance costs by $4K annually. Collaborated with the Red Cross to become an emergency shelter. Facilitated Red Cross sheltering training for church volunteers. Initiated an article for the Red Cross in the NACBA Magazine to raise GCC national profile. Recruited leaders for new teams including NYC police for security teams. Reported directly to Senior Pastor. Made monthly reports to Board of Trustees.

Meriden, Connecticut

Scope of Position: Directly manage 24 supervisory, call center, circulation operations, and IT employees. Responsible for the supervision of 600 delivery contractors and production of direct sales contractors. Manage projects. Circulation operations. A/R. Distribution Logistics. Inbound and outbound customer service. IT. ABC Audit Reporting. Retail Sales. Staff management and development. Recruit staff and managers. Write performance reviews. Plan and run meetings.Accomplishments: Increased retail sales 12%. Produced quarterly Publisher's Statements and annual Audit Reports. Collaboratively projected circulation sales, net paid, and revenue. Reduced bad debt from $18K to under $1K annually. Reduced customer complaints 70% and bad service and non-payment stops by 80%. Proposed data driven call center changes that reduced staff turnover from 400% to 25%.Reported to Circulation Director. Managed the work of sales contractors. Worked closely with editorial department.

Greater Boston Area

Scope of Position: Serve in various positions of increasing authority over a nine year period for the community newspaper subsidiary of Dow Jones & Co. Inc. with Sunday circulations of up to 93,000. Multi-Unit. P/L. Budget: subscription sales, net paid, revenue, expenses. Telesales. Direct Mail. Budget development administration. Capital budget. Manage projects. Circulation operations. Distribution logistics (6 distribution centers,1700 employees & contractors). IT. ABC Audit reporting. Inbound and outbound customer service. Marketing. Event marketing. Recruit staff, managers, and contractors. Staff management and development. Write performance reviews. Training. Plan and run meetings.Accomplishments: Increased circulation 5% and annual revenue $200K. Reduced delivery errors 80%. Increased Pay-by-Mail base 68%. Launched EZ Pay auto renewing subscriptions. (The Daily News of Newburyport) Built customer life model. (ECN)Developed and administered $5.4M expense budget. Grew home delivery circulation 1%. Increase annual revenue $80K. Decreased annual expense $40K. Reduced customer complaints 60%. Implemented a college program with SUNY New Palz increasing daily sales by 700. Reallocated staffing to reduce abandoned calls 13%. (Times Herald-Record) Produced quarterly Publisher's Statements and annual Audit Reports. (all)Reported to Circulation Director. Collaborated with advertising directors and editors. Managed the work of sales contractors.