AeroLeads people directory · profile
Mark Lipkin Email & Phone Number
Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs
at
Meta
1 work email found
@ringcentral.com
3 phones found area 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs
Location
San Francisco Bay Area, United States, United States
Company size
Who is Mark Lipkin? Overview
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Quick answer
Mark Lipkin is listed as Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs at Meta, a company with 136862 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at ringcentral.com, phone signal with area code 415, and a matched LinkedIn profile for Mark Lipkin.
Mark Lipkin previously worked as Senior Program Manager, Customer Support/Customer Experience | Meta Reality Labs at Meta and Voice of the Customer Program Director at Ringcentral. Mark Lipkin holds Mba, Concentrations In Marketing, Finance, And Organizational Behavior from Northwestern University - Kellogg School Of Management.
Company email context
Email format at Meta
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{first}.{last}@ringcentral.com
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AeroLeads found 1 current-domain work email signal for Mark Lipkin. Compare company email patterns before reaching out.
Profile bio
About Mark Lipkin
An accomplished customer experience executive highly regarded for extensive experience leveraging customer feedback insights to deliver dramatic customer experience improvements. Recognized as a decisive leader with expertise in developing successful voice of the customer programs. A strong communicator and dynamic presenter who champions innovative ideas throughout an organization.CORE COMPETENCIESCustomer Experience Voice of the CustomerCustomer SuccessStrategy Development and ExecutionCustomer Experience/Listening Platforms (Medallia, Qualtrics)Service ImprovementsStakeholder CommunicationNet Promoter System (NPS)Closed-Loop FeedbackMinimizing Customer Effort
Listed skills include Program Management, Cross Functional Team Leadership, Crm, Enterprise Software, and 37 others.
Current workplace
Mark Lipkin's current company
Company context helps verify the profile and gives searchers a useful next step.
Meta
10 roles · 15 years
Mark Lipkin work experience
A career timeline built from the work history available for this profile.
Senior Program Manager, Customer Support/Customer Experience | Meta Reality Labs
Current
Feb 2024 - Present
Voice Of The Customer Program Director
Set strategy and standards that matured the companywide Customer Experience improvement program, including CX program governance. Consolidated and reported on 360-degree customer feedback in a data lake from sources including Medallia. Enhanced customer feedback text analysis. Defined and managed the global closed-loop feedback process. Interviewed.
Sep 2021 - Jan 2023
Survey Management Consultant
Managed and enhanced ongoing customer feedback programs using a Medallia platform for the Voice of the Customer Program within the Commercial, Corporate, and Investment Banking lines of business.➢ Guided improvements in response rates of multi-language North American product-line and touchpoint voice of the customer email-to-web surveys by removing.
May 2020 - Aug 2021
Senior Program Manager, Customer Experience
➢ Led customer listening programs powered by Qualtrics across Equinix’s web-based services. Informed and optimized survey design and related business rules to maximize response rates while limiting potential negative impact to customer experience. Wrote a detailed playbook for self-service deployment of site intercept surveys by portal teams. ➢ Mapped the.
Oct 2019 - Jan 2020
Market Research Management Consultant
Evaluated SurveyMonkey as an enterprise-wide self-service platform for voice of the customer and employee primary research.
Jun 2019 - Oct 2019
Strategy Consultant, Customer Experience Strategy
Recommended the communication strategy for the five division-wide strategic priorities that led to hitting best-in-class customer satisfaction targets. Contributed guidance to the teams addressing those priorities, leading to optimization of critical customer journeys required to complete frequent online banking tasks.
Jul 2018 - Dec 2018
Portfolio Lead, Customer Experience Strategy
Led the creation and execution of a strategy that minimized obstacles created by the increasing use of customer identification, security, and fraud prevention technologies. That effort improved digital and contact center channel experiences for customers and lowered effort for customer services employees.➢ Accelerating pain point remediation using actual.
Dec 2016 - Jul 2018
Customer Loyalty (Customer Experience) Program Manager
With a vision inspired by the Net Promoter System, championed recommendations to eliminate customer issues. Identified and addressed root causes of friction in customer journeys by driving improvements. Analyzed customer feedback by geographic region, customer segment, and channel to understand loyalty drivers and gaps in customer expectations. Provided.
Aug 2012 - Aug 2016
Customer Experience Program Manager
Supported key customer-facing strategies using Satmetrix to gather data to provide customer insight by coordinating a global, cross-functional group that produced enhanced reporting of volumes of customer comments submitted from multiple sources.➢ Integral in introducing the Norton One Internet Security Service: Launched a Consumer Business Unit-wide.
2011 - 2012
~1 yr
Team & coworkers
Colleagues at Meta
Other employees you can reach at metadownhole.com. View company contacts for 136862 employees →
JJ
Jamshi J
Colleague at Meta
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
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FC
Feith C.
Colleague at Meta
Singapore, Singapore
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CN
Chijioke Nwaoku
Colleague at Meta
Port Harcourt, Rivers State, Nigeria, Nigeria
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CU
Crupanshu Udani
Colleague at Meta
San Francisco Bay Area, United States
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DY
Dongbang Yuan
Colleague at Meta
Jersey City, New Jersey, United States, United States
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SB
Salma Ben Abdallah
Colleague at Meta
Tunis, Tunis, Tunisia, Tunisia
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GM
Gabriela Mc Darby Adler
Colleague at Meta
Salt Lake City, Utah, United States, United States
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CG
Cris Gladly
Colleague at Meta
Greater Boston, United States
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SD
Sang Don (Daniel) Joo
Colleague at Meta
New York, New York, United States, United States
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ML
Minghao Liu
Colleague at Meta
San Jose, California, United States, United States
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Jamshi J
Colleague at Meta
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
View →
FC
Feith C.
Colleague at Meta
Singapore, Singapore
View →
CN
Chijioke Nwaoku
Colleague at Meta
Port Harcourt, Rivers State, Nigeria, Nigeria
View →
CU
Crupanshu Udani
Colleague at Meta
San Francisco Bay Area, United States
View →
DY
Dongbang Yuan
Colleague at Meta
Jersey City, New Jersey, United States, United States
View →
SB
Salma Ben Abdallah
Colleague at Meta
Tunis, Tunis, Tunisia, Tunisia
View →
GM
Gabriela Mc Darby Adler
Colleague at Meta
Salt Lake City, Utah, United States, United States
View →
CG
Cris Gladly
Colleague at Meta
Greater Boston, United States
View →
SD
Sang Don (Daniel) Joo
Colleague at Meta
New York, New York, United States, United States
View →
ML
Minghao Liu
Colleague at Meta
San Jose, California, United States, United States
View →
2 education records
Mark Lipkin education
Mba, Concentrations In Marketing, Finance, And Organizational Behavior
Northwestern University - Kellogg School Of Management
Bse, Engineering
University Of Michigan
FAQ
Frequently asked questions about Mark Lipkin
Quick answers generated from the profile data available on this page.
What company does Mark Lipkin work for?
Mark Lipkin works for Meta.
What is Mark Lipkin's role at Meta?
Mark Lipkin is listed as Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs at Meta.
What is Mark Lipkin's email address?
AeroLeads has found 1 work email signal at @ringcentral.com for Mark Lipkin at Meta.
What is Mark Lipkin's phone number?
AeroLeads has found 3 phone signal(s) with area code 415 for Mark Lipkin at Meta.
Where is Mark Lipkin based?
Mark Lipkin is based in San Francisco Bay Area, United States, United States while working with Meta.
What companies has Mark Lipkin worked for?
Mark Lipkin has worked for Meta, Ringcentral, Wells Fargo, Equinix, and Salesforce.Com.
Who are Mark Lipkin's colleagues at Meta?
Mark Lipkin's colleagues at Meta include Jamshi J, Feith C., Chijioke Nwaoku, Crupanshu Udani, and Dongbang Yuan.
How can I contact Mark Lipkin?
You can use AeroLeads to view verified contact signals for Mark Lipkin at Meta, including work email, phone, and LinkedIn data when available.
What schools did Mark Lipkin attend?
Mark Lipkin holds Mba, Concentrations In Marketing, Finance, And Organizational Behavior from Northwestern University - Kellogg School Of Management.
What skills is Mark Lipkin known for?
Mark Lipkin is listed with skills including Program Management, Cross Functional Team Leadership, Crm, Enterprise Software, Salesforce.Com, Management, Customer Satisfaction, and Strategy.
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