With more than 20 years of experience as an entrepreneurial and transformational executive, I’ve consistently thrived on building and scaling businesses, services, and processes while fostering a culture of operational excellence, customer success, and innovation. My career has been driven by a passion for identifying customer needs and turning them into opportunities that competitively position products and services for client retention and new business growth. I pride myself on partnering with internal teams to optimize performance, facilitate growth, and deliver exceptional client value.My career started at Ricoh USA, where I honed my sales and customer service skills, earning recognition as Account Manager and Customer Service Rep of the Year. This foundation in building relationships, understanding client needs, and delivering results set the stage for my future successes.In 2003, I co-founded and grew Rainmaker Document Technologies from a startup into a multimillion-dollar business. My journey began with a vision to address a market need with cutting-edge technology and white-glove service. Over the years, I wore many hats—from Sales Director to COO and Head of Customer Success. In each role, I was committed to fostering a world-class culture, underpinned by best-in-class service and innovation. Our reputation for quick, quality turnarounds and customer satisfaction became a cornerstone of our success, attracting acquisition interest and culminating in our sale to UBEO.Most recently, at UBEO Business Services, I seamlessly transitioned Rainmaker Document Technologies into the UBEO family, maintaining the high standards of service that defined our success while integrating into a larger business. Managing daily operations, P&L, and sales forecasting, I spearheaded a smooth integration, hit all performance targets, and significantly expanded our SaaS client base by 300%. This experience underscored my ability to lead through periods of change, ensuring continuity while driving growth.In every role, I’ve sought to build and develop teams, challenge them with growth opportunities, and support them in exceeding expectations. My leadership philosophy is simple: empower people to succeed, and together, we’ll achieve greatness.