Mark Little Email and Phone Number
As a Lean Six Sigma Green Belt and seasoned Business Process Improvement Specialist, I bring over 25 years of experience dedicated to enhancing organizational efficiency and driving impactful Continuous Process Improvement (CPI) initiatives across a diverse range of sectors, including Logistics & Warehouse Management, Retail, Public Transport, Smartcard Ticketing, Government, Healthcare, and Education.I specialize in facilitating and implementing Business Process Management (BPM) methodologies, consistently delivering high-quality results through advanced process improvement techniques and effective stakeholder management. My passion for exceptional Customer Experience outcomes is evidenced by my successful collaborations with senior stakeholders, ensuring their active involvement and cooperation to achieve superior results.With over 12 years of advanced proficiency in Nintex Process Manager / Promapp, I have expertly managed and optimized business processes, leveraging these tools to drive efficiency and process excellence. My extensive experience has acted as an enabler to bring my dedication to process improvement and customer satisfaction making me well-equipped to deliver transformative solutions and achieve strategic business goals.
Myer
View- Website:
- myer.com.au
- Employees:
- 5986
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Business Transformation Process AnalystMyerMontmorency, Vic, Au
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Business AnalystGreater Western Water Oct 2024 - PresentMelbourne, Victoria, AustraliaThe purpose of this Business Analyst role is to work within the cross-functional Sustainable Efficiency Program team to ensure the delivery of savings initiatives scoped within the Program. This will involve working closely with initiative owners subject matter experts and change analysts to investigate, develop and roll out new, more efficient and effective, ways of working at GWW.The suite of savings initiatives is varied and includes a mix of tactical operational opportunities and strategic operating model changes. This role requires a Business Analyst that thrives on variety, embraces progress over perfection and can bring whole of system thinking to the analysis and design of solutions. Success will be measured by the implementation of changes so this role requires skill in both designing and delivering. -
Senior Business Process AnalystDavid Jones Sep 2022 - Sep 2024Melbourne, Victoria, AustraliaThe Senior Business Process Analyst is responsible for;• Assuming the Nintex Process Manager role as Process Champion across the value chain part of Vision2025 Transformation initiatives• Influence Value Chain deliverables based on an understanding of current and future processes or systems, in line with the identification of improvement and automation opportunities• Map and document current and future processes based on optimal outcomes for the supply chain process and other business unit objectives part of Vision2025 Transformation program -
Senior Improvement OfficerDepartment Of Jobs, Precincts And Regions Mar 2022 - Sep 2022Melbourne, Victoria, AustraliaThe Senior Improvement Officer is responsible for conducting analysis, review, and improvement of existing Jobs Victoria, Secure Work & Inclusion business processes. Utilising skills such as Process Mapping (BPMN, Miro, Promapp), identifying inefficiencies and improvement opportunities through comprehensive analysis, Process Redesign and Benefit Actualisation. The Senior Improvement Officer works closely with the other stakeholders in the Operations, Insights and Digital channels branch to support the delivery of appropriate products, processes and services for our internal and external customer groups. The Senior Improvement Officer also provides leadership and management support to the wider Business Process Improvement Team. -
Lead Business AnalystBendigo Kangan Institute Sep 2021 - Mar 2022Melbourne, Victoria, Australia• Analyse, gather, document, map current state and future state of business processes using Promapp• Prepare detailed quality documentation detailing requirements, design, workflows, and future state processes such as BRD, SDD, Reports etc.• Lead and facilitate workshops within Teaching Areas in relation to teaching delivery and support to build an understanding of issues and range of views, engage others and manage expectations through the facilitation of workshops• Engage with stakeholders across the Teaching Areas to review processes, identify, design and document new areas for business process improvements, gather business and user requirements for new processes • Lead the development of frameworks to ensure consistency in business process mapping and outcomes• Oversee dependencies of future state process with other programs, projects and initiatives across the business -
Senior Business Process ConsultantDqa Mar 2021 - Jul 2021Melbourne, Victoria, AustraliaThe Senior Business Process Consultant will deliver professional services in the role to the Client. Reporting to the Senior Business Architect.-Engaging with the client business units to map processes to Process Architecture Level 3,4,5 using Nintex Promapp. -Creation and setup of a Process Centre of Excellence.-Facilitating activity analysis of sub functions and deriving common processes-Analysing processes using Value Stream Mapping and providing opportunities for improvement . -Assisting clients business functions with analysis of sub functions process capability -
Senior Adviser Process ImprovementDepartment Of Health & Human Services, Victoria Covid 19 Community Engagement & Testing Command Nov 2020 - Jan 2021Melbourne, Victoria, AustraliaThe Senior Adviser Process Improvement supports the team in the implementation and optimisation , and the process design of the Covid 19 testing environment in additional to emerging system optimisation opportunities to improve the efficiency of the COVID testing system.
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Business Process SpecialistNavy Health Dec 2019 - Oct 2020Surrey Hills, Victoria, AustraliaThe Business Process Specialist was responsible for the Implementation of the Nintex promapp BPM tool effectively into the business. Delivered the research, development and documenting of all functional business processes using promapp standards and principles. Provided consultative support to the Senior management team by identifying tangible process efficiencies. Created an effective governance program that dictates the ongoing use, maintenance and support of the tool. -
Ticketing Projects Business AnalystPublic Transport Victoria Aug 2018 - Aug 2019Melbourne, AustraliaThe Ticketing Projects Business Analyst was responsible for technical system/ process management and the overall project/ technical working relationships for the implementation of Mobile myki -
Customer Assurance ManagerPublic Transport Victoria Sep 2017 - Aug 2018Melbourne, AustraliaCustomer Assurance Manager was responsible for analysing , identifying opportunities and facilitating improvements to the Public Transport customer experience based on a range of inputs including the Customer Experience Standards. This role was seen across the industry as the leader of Customer Experience.
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Senior Customer Assurance AnalystPublic Transport Victoria Dec 2015 - Sep 2017Melbourne, AustraliaThe Senior Customer Assurance Analyst was responsible for reviewing, identifying and establishing opportunities for continuous improvement across the public transport customer experience, in line with the Customer Experience Standards.
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Service Performance & Continuous Improvements ManagerPublic Transport Victoria May 2015 - Dec 2015Melbourne, AustraliaThe Service Performance and Continuous Improvement Manager together with a team of analysts was responsible for providing specialist advice and reviewing the operational performance of the services delivered by the NTS Contractor, this included overseeing the audit programme as well as the monitoring and identification of any service performance issues.
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Senior Business Analyst Continuous ImprovementsPublic Transport Victoria Apr 2012 - May 2015Melbourne, AustraliaThe Senior Business Analyst Continuous Improvement was responsible for reviewing, identifying and establishing opportunities for continuous improvement in myki ticketing services.
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Setup Myki Business AnalystTransport Ticketing Authority Jul 2009 - Apr 2012Melbourne, AustraliaThe myki Setup Business Analyst provided high calibre business analysis, process modelling and process specification services to support the establishment of processes within the myki Operations function
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Project Business Analyst- WmsColes Jun 2007 - Oct 2008Melbourne, AustraliaThe WMS Project Business Analyst provided business analysis, process design and redesign, for all areas of Coles supply chain. Optimising new supply chain system processes for cost reduction and continuous improvement. -
Senior Asset ControllerLogtek Ltd. Aug 2005 - Jun 2007The Senior Asset Controller was responsible for Inventory management of Coles existing assets at sites - DCs, Wash Depots, stores & Suppliers. Monitored supplier stock holdings & maintained fresh produce supplier cycle times according to contractual agreements. Planned seasonal events up to 12 months ahead to deliver faultless in store availability of Coles fresh produce.
Mark Little Skills
Mark Little Education Details
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Goleansixsigma.ComGreen Belt -
Swaffham Hamonds High School UkO Levels
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Norfolk College Of Arts & TechnologyHnd Business & Finance
Frequently Asked Questions about Mark Little
What company does Mark Little work for?
Mark Little works for Myer
What is Mark Little's role at the current company?
Mark Little's current role is Business Transformation Process Analyst.
What schools did Mark Little attend?
Mark Little attended Goleansixsigma.com, Swaffham Hamonds High School Uk, Norfolk College Of Arts & Technology.
What skills is Mark Little known for?
Mark Little has skills like Stakeholder Management, Business Analysis, Promapp, Business Process Mapping, Customer Service, Process Redesign, Process Review, Business Process Analysis, Process Analysis, Process Improvement Projects, Business Process Improvement, Continuous Improvement.
Who are Mark Little's colleagues?
Mark Little's colleagues are Kath Carr, Corinne Bates, John King, Maryanne Charlotte, Natasha Moss, Sarah Symington, Tess Sharp.
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Mark Little
Finance Transformation | Fp&A | Commercial | Treasury | Compliance | Strategic Cost MgmtGreater Melbourne Area2jetstar.com, linxcc.com.au -
Mark Little
Geelong, Vic -
Mark Little
Senior Marketing Manager ♦ Strategic Marketing ♦ Communications ♦ Brand Management ♦ Campaign Management ♦ Channel & Category Management ♦ Project Management ♦ New Product Development ♦ People Management ♦ MentoringGreater Sydney Area1wgrant.com2 +614389XXXXX
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