Mark Johnson Email & Phone Number

Cibolo, TX, US

Bannockburn, IL, US

• Architected client-centric IT sales solutions aligned with strategic business objectives, driving an 80-90% increase in client satisfaction and achieving 110% growth in service adoption.
• Orchestrated operations across 7 IT disciplines, significantly enhancing cross-functional team synergy and operational efficiency.
• Cultivated an additional revenue stream of $800K by introducing innovative solutions to 40 clients, resulting in a 30% year-over-year revenue uplift.
• Successfully engaged with many enterprise clients bridging the C-Level and client business unit leadership providing seamless business outcomes and objectives.
• Turned around At-Risk clients and maintained the relationships recovering the faith of the client with our teams. This allowed our company to build stronger ties with clients, expanding trust resulting in additional.

Ontario, CA, US

• Spearheaded IT solutions and service sales for 300 accounts, propelling annual sales growth by 30% through strategic expansion of VAR/MSP offerings to a diverse clientele.
• Implemented transformative IT business solutions for 120 prospective customers, slashing IT issue resolution time by 90% on average and boosting client retention rates by 95%.
• Optimized sales workflow and project management for four key solutions, ensuring 90% on-time project delivery and elevating post-sales client satisfaction to 98%.

Auburn, WA, US

• Directed cross-functional teams in customer relationship management and technical sales, driving 40% revenue growth and enhancing margins by 12% across key accounts.
• Championed customer retention initiatives, achieving 42% growth in at-risk accounts by implementing innovative, cost-effective IT efficiency solutions.
• Engineered adoption of 1-year, 3-year, and 5-year infrastructure roadmaps for key accounts, optimizing technology lifecycle management and minimizing total ownership costs.

Auburn, WA, US

• Expanded customer base by identifying untapped business opportunities and developing scalable, client-centric technology solutions, resulting in substantial revenue enhancement.
• Delivered compelling presentations and technology demonstrations, influencing purchasing decisions and driving sales through strategic Proof of Concepts (POCs) and planning.

Auburn, WA, US

• Cultivated robust, strategic customer relationships through quarterly business reviews, technology roadmaps, and needs analyses, fostering new business development and enduring partnerships.
• Negotiated and closed lucrative deals by aligning cutting-edge technology solutions with customer and company objectives, propelling revenue growth through targeted account management.
• Optimized client IT efficiencies and reduced costs across hardware, software, applications, and technologies through C-level relationship building and strategic solution implementation.

Costa Mesa, CA, US

• Orchestrated cross-functional teams delivering IT infrastructure services, elevating project completion efficiency by 60% and mitigating delays by 80%.
• Identified and capitalized on new business opportunities, propelling a 40% revenue increase and 60% growth in new client acquisitions through customized IT solutions.
• Mentored a team of 12 IT professionals, enhancing productivity by 40% and bolstering employee retention by 80% through strategic development initiatives.
• Spearheaded implementation of innovative technology solutions, catapulting client satisfaction by 90% and amplifying annual revenue by 120%.
• Pioneered IT service expansion into new markets, facilitating 30% new client growth and generating 100% additional revenue.
• Engineered service models that streamlined operational costs by 20% while elevating service quality, resulting in a 90% surge in customer satisfaction

El Segundo, CA, US

• Championed the establishment of a project management center in Culver City, optimizing workflow for key project managers and customer service representatives supporting enterprise-level corporate accounts.
• Created a distributed network of local entities nationally, to reduce client engineering resourcing and travel.
• Generated $15-$25 million in annual revenue through personal sales while orchestrating large-scale hardware and software refresh initiatives, including managing the Win7 upgrade across 3,500+ national banking locations.

Associate’S Degree, Computer And Information Sciences And Support Services

Coursework, Computer And Information Sciences And Support Services